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Personnel Training Course for Businesses Regarding the Response to Stranded Persons Focusing on Vulnerable People from the Perspective of Business Continuity

Author

Listed:
  • Yuki Shibamura

    (Nutrition and Food Science Course, Faculty of Human Life and Environmental Sciences, Ochanomizu University, Tokyo 112-8610, Japan)

  • Noriko Sudo

    (Natural Science Division, Faculty of Core Research, Ochanomizu University, Tokyo 112-8610, Japan)

  • Gengaku Mashiro

    (BC Research Institute, Tokyu Facility Service Co. Ltd., Tokyo 158-8539, Japan)

  • Shigeru Beppu

    (Food Processing Technology, Graduate School of Niigata University, Niigata City 950-2181, Japan)

  • Risa Hakamata

    (BC Research Institute, Tokyu Facility Service Co. Ltd., Tokyo 158-8539, Japan)

  • Kanata Saito

    (Nutrition and Food Science Course, Faculty of Human Life and Environmental Sciences, Ochanomizu University, Tokyo 112-8610, Japan)

Abstract

Businesses in urban areas have been required to accommodate stranded persons as temporary evacuation facilities during disasters. Regarding measures aimed at aiding stranded persons, aspects such as trust and the image of the business need to be considered. Therefore, in this study, a personnel training course was developed to smoothly take in stranded persons, and the outcomes of this training were evaluated by quizzes, entry sheets, and a questionnaire. This was a two-day and one-night course characterized by the use of role-play in which 20 participants experienced the series of processes that unfold during disasters, playing either the role of a stranded person or a facility member. This training included emergency food provision using real stockpiled food and accommodation training using actual bedding stored in a model facility. After the review, when the participants were taught the correct response for vulnerable people, their scores in the test regarding the points of caution in vulnerable people were significantly higher than those prior to the course, confirming that participants had acquired knowledge as a result. Furthermore, through training using real food and accommodation, the participants were able to understand victims’ requirements by experiencing the need for satisfactory emergency rations and comfortable bedding.

Suggested Citation

  • Yuki Shibamura & Noriko Sudo & Gengaku Mashiro & Shigeru Beppu & Risa Hakamata & Kanata Saito, 2020. "Personnel Training Course for Businesses Regarding the Response to Stranded Persons Focusing on Vulnerable People from the Perspective of Business Continuity," IJERPH, MDPI, vol. 17(12), pages 1-19, June.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:12:p:4263-:d:371669
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    References listed on IDEAS

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    1. Yohannes Kesete & Jiazhen Peng & Yang Gao & Xiaojun Shan & Rachel A. Davidson & Linda K. Nozick & Jamie Kruse, 2014. "Modeling Insurer‐Homeowner Interactions in Managing Natural Disaster Risk," Risk Analysis, John Wiley & Sons, vol. 34(6), pages 1040-1055, June.
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    3. Jiazhen Peng & Xiaojun Shan & Yang Gao & Yohannes Kesete & Rachel Davidson & Linda Nozick & Jamie Kruse, 2014. "Modeling the integrated roles of insurance and retrofit in managing natural disaster risk: a multi-stakeholder perspective," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 74(2), pages 1043-1068, November.
    4. Noriko Sudo & Gengaku Mashiro & Shigeru Beppu & Risa Hakamata, 2019. "A Training Program to Enhance Disaster Preparedness of Group Companies in the Tokyo Metropolitan Area," IJERPH, MDPI, vol. 16(23), pages 1-20, December.
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    Cited by:

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