IDEAS home Printed from https://ideas.repec.org/a/gam/jftint/v13y2021i4p97-d534851.html
   My bibliography  Save this article

Implementation of a Virtual Assistant for the Academic Management of a University with the Use of Artificial Intelligence

Author

Listed:
  • William Villegas-Ch

    (Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador)

  • Joselin García-Ortiz

    (Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador)

  • Karen Mullo-Ca

    (Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador)

  • Santiago Sánchez-Viteri

    (Departamento de Sistemas, Universidad Internacional del Ecuador, Quito 170411, Ecuador)

  • Milton Roman-Cañizares

    (Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador)

Abstract

Currently, private universities, as a result of the pandemic that the world is facing, are going through very delicate moments in several areas, both academic and financial. Academically, there are learning problems and these are directly related to the dropout rate, which brings financial problems. Added to this are the economic problems caused by the pandemic, where the rates of students who want to access a private education have dropped considerably. For this reason, it is necessary for all private universities to have support to improve their student income and avoid cuts in budgets and resources. However, the academic part represents a great effort to fulfill their academic activities, which are the priority, with attention on those interested in pursuing a training programs. To solve these problems, it is important to integrate technologies such as Chatbots, which use artificial intelligence in such a way that tasks such as providing information on an academic courses are addressed by them, reducing the administrative burden and improving the user experience. At the same time, this encourages people to be a part of the college.

Suggested Citation

  • William Villegas-Ch & Joselin García-Ortiz & Karen Mullo-Ca & Santiago Sánchez-Viteri & Milton Roman-Cañizares, 2021. "Implementation of a Virtual Assistant for the Academic Management of a University with the Use of Artificial Intelligence," Future Internet, MDPI, vol. 13(4), pages 1-15, April.
    • Handle: RePEc:gam:jftint:v:13:y:2021:i:4:p:97-:d:534851
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1999-5903/13/4/97/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1999-5903/13/4/97/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. William Villegas-Ch & Adrián Arias-Navarrete & Xavier Palacios-Pacheco, 2020. "Proposal of an Architecture for the Integration of a Chatbot with Artificial Intelligence in a Smart Campus for the Improvement of Learning," Sustainability, MDPI, vol. 12(4), pages 1-20, February.
    2. Wahab Ali, 2020. "Online and Remote Learning in Higher Education Institutes: A Necessity in light of COVID-19 Pandemic," Higher Education Studies, Canadian Center of Science and Education, vol. 10(3), pages 1-16, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. William Villegas-Ch. & Angel Jaramillo-Alcázar & Aracely Mera-Navarrete, 2022. "Assistance System for the Teaching of Natural Numbers to Preschool Children with the Use of Artificial Intelligence Algorithms," Future Internet, MDPI, vol. 14(9), pages 1-18, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Marta Medina-García & Lina Higueras-Rodríguez & Mª del Mar García-Vita & Luis Doña-Toledo, 2021. "ICT, Disability, and Motivation: Validation of a Measurement Scale and Consequence Model for Inclusive Digital Knowledge," IJERPH, MDPI, vol. 18(13), pages 1-17, June.
    2. Luis Miguel Moctezuma Teresa & José Luis Aparicio López & Columba Rodríguez Alviso & Herlinda Gervacio Jiménez & Rosa María Brito Carmona, 2022. "Environmental Competencies for Sustainability: A Training Experience with High School Teachers in a Rural Community," Sustainability, MDPI, vol. 14(9), pages 1-17, April.
    3. Al Lily, Abdulrahman Essa & Ismail, Abdelrahim Fathy & Abunasser, Fathi Mohammed & Alhajhoj Alqahtani, Rafdan Hassan, 2020. "Distance education as a response to pandemics: Coronavirus and Arab culture," Technology in Society, Elsevier, vol. 63(C).
    4. Rozina Afroz & Nurul Islam & Sajedur Rahman & Nusrat Zerin Anny, 2021. "Students’ and teachers’ attitude towards online classes during Covid-19 pandemic: A study on three Bangladeshi government colleges," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(3), pages 462-476, April.
    5. Mine Halis & Duygu Yildirim, 2022. "The effect of perceived social support and life orientation on anxiety caused by online education in Covid 19 conditions," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(4), pages 310-322, June.
    6. William Villegas-Ch. & Milton Roman-Cañizares & Santiago Sánchez-Viteri & Joselin García-Ortiz & Walter Gaibor-Naranjo, 2021. "Analysis of the State of Learning in University Students with the Use of a Hadoop Framework," Future Internet, MDPI, vol. 13(6), pages 1-25, May.
    7. Jagoda Mrzyglocka-Chojnacka & Radoslaw Rynca, 2021. "Lessons from Covid‑19: Toward the Conceptual Model of University Management During Pandemic," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 383-393.
    8. Bijoya Saha & Shah Md Atiqul Haq & Khandaker Jafor Ahmed, 2023. "How does the COVID-19 pandemic influence students’ academic activities? An explorative study in a public university in Bangladesh," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-10, December.
    9. William Villegas-Ch. & Angel Jaramillo-Alcázar & Aracely Mera-Navarrete, 2022. "Assistance System for the Teaching of Natural Numbers to Preschool Children with the Use of Artificial Intelligence Algorithms," Future Internet, MDPI, vol. 14(9), pages 1-18, September.
    10. repec:thr:techub:10023:y:2021:i:1:p:177-186 is not listed on IDEAS
    11. Sunha Kim & Suzanne Rosenblith & Yunjeong Chang & Shira Pollack, 2020. "Will ICMT Access and Use Support URM Students’ Online Learning in the (Post) COVID-19 Era?," Sustainability, MDPI, vol. 12(20), pages 1-14, October.
    12. Shafi AlDousari, 2023. "Capacities and Obstacles of Kuwait Medical Educational Sector in Transitioning Education System to Online Form: A Paradigm Shift," International Journal of Business and Management, Canadian Center of Science and Education, vol. 16(12), pages 1-88, February.
    13. repec:thr:techub:10030:y:2022:i:1:p:109-126 is not listed on IDEAS
    14. Cunying Fan & Juan Wang, 2023. "Undergraduates’ behavioral intention to use indigenous Chinese Web 2.0 tools in informal English learning: Combining language learning motivation with technology acceptance model," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-9, December.
    15. Kenneth Nwanua Ohei & Sam Lubbe, 2022. "Taking Full Advantage of the COVID-19 Era to Intensify the Use of Information and Communication Technology Tools in Higher Education Institutes," International Review of Management and Marketing, Econjournals, vol. 12(5), pages 21-32, September.
    16. Valentin Kuleto & Milena P. Ilić & Nevenka Popović Šević & Marko Ranković & Dušan Stojaković & Milutin Dobrilović, 2021. "Factors Affecting the Efficiency of Teaching Process in Higher Education in the Republic of Serbia during COVID-19," Sustainability, MDPI, vol. 13(23), pages 1-20, November.
    17. Deden Sumirat Hidayat & Dana Indra Sensuse, 2022. "Knowledge Management Model for Smart Campus in Indonesia," Data, MDPI, vol. 7(1), pages 1-42, January.
    18. Noé Abraham González-Nieto & Caridad García-Hernández & Margarita Espinosa-Meneses, 2021. "School Culture and Digital Technologies: Educational Practices at Universities within the Context of the COVID-19 Pandemic," Future Internet, MDPI, vol. 13(10), pages 1-22, September.
    19. Susan W. Parker & Mary A. Hansen & Carianne Bernadowski, 2021. "COVID-19 Campus Closures in the United States: American Student Perceptions of Forced Transition to Remote Learning," Social Sciences, MDPI, vol. 10(2), pages 1-18, February.
    20. William Villegas-Ch & Xavier Palacios-Pacheco & Milton Román-Cañizares, 2020. "Integration of IoT and Blockchain to in the Processes of a University Campus," Sustainability, MDPI, vol. 12(12), pages 1-21, June.
    21. Ali Hashemi, 2021. "Previous Studies on The Impact of Online Education in EFL and ESL contexts," Technium Social Sciences Journal, Technium Science, vol. 23(1), pages 177-186, September.
    22. Rubia Cobo-Rendon & Karla Lobos Peña & Javier Mella-Norambuena & Nataly Cisternas San Martin & Fernando Peña, 2021. "Longitudinal Analysis of Teacher Technology Acceptance and Its Relationship to Resource Viewing and Academic Performance of College Students during the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(21), pages 1-16, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jftint:v:13:y:2021:i:4:p:97-:d:534851. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.