Measure of Customer Satisfaction in the Residential Electricity Distribution Service Using Structural Equation Modeling
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- Fumagalli, Elena & Garrone, Paola & Grilli, Luca, 2007. "Service quality in the electricity industry: The role of privatization and managerial behavior," Energy Policy, Elsevier, vol. 35(12), pages 6212-6224, December.
- Uzir, Md. Uzir Hossain & Al Halbusi, Hussam & Thurasamy, Ramayah & Thiam Hock, Rodney Lim & Aljaberi, Musheer A. & Hasan, Najmul & Hamid, Mahmud, 2021. "The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
- Pereira Jr., Amaro Olimpio & Soares, Jeferson Borghetti & de Oliveira, Ricardo Gorini & de Queiroz, Renato Pinto, 2008. "Energy in Brazil: Toward sustainable development?," Energy Policy, Elsevier, vol. 36(1), pages 73-83, January.
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Keywords
residential electricity distribution; PLS-SEM; CB-SEM; quality of service; customer satisfaction;All these keywords.
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