IDEAS home Printed from https://ideas.repec.org/a/gam/jbusin/v4y2024i3p24-410d1468044.html
   My bibliography  Save this article

The Role of Artificial Intelligence in Improving Workplace Well-Being: A Systematic Review

Author

Listed:
  • Miguel-Ángel García-Madurga

    (Department of Business Administration, School of Engineering and Architecture, University of Zaragoza, Campus Río Ebro, C/María de Luna, 3, 50018 Zaragoza, Spain)

  • Ana-Isabel Gil-Lacruz

    (Department of Business Administration, School of Engineering and Architecture, University of Zaragoza, Campus Río Ebro, C/María de Luna, 3, 50018 Zaragoza, Spain)

  • Isabel Saz-Gil

    (Department of Business Administration, Faculty of Social and Human Sciences of Teruel, University of Zaragoza, C/Atarazanas 4, 44003 Teruel, Spain)

  • Marta Gil-Lacruz

    (Department of Psychology and Sociology, Faculty of Health Sciences, University of Zaragoza, C/Domingo Miral s/n, 50009 Zaragoza, Spain)

Abstract

In recent years, the use of artificial intelligence (AI) has significantly increased in the field of workplace well-being. This study systematically reviews the most common applications of AI in this context, covering literature published between 2018 and 2023, and evaluates both its current and potential impact. The research involved a comprehensive search in the Scopus and Web of Science databases, following PRISMA guidelines, resulting in 31 articles that met the inclusion criteria. The qualitative synthesis reveals that AI is being utilized in areas such as mental health monitoring, emotional support, personalized well-being programs, identification of psychosocial risk factors, and training and development. This review contributes to the existing literature by offering a detailed categorization of AI applications in workplace well-being, and it highlights the practical utility of AI in enhancing employee mental health and overall well-being. The findings suggest that AI has the potential to revolutionize the management of workplace well-being, providing actionable insights for both researchers and practitioners. Recommendations for future research are also discussed.

Suggested Citation

  • Miguel-Ángel García-Madurga & Ana-Isabel Gil-Lacruz & Isabel Saz-Gil & Marta Gil-Lacruz, 2024. "The Role of Artificial Intelligence in Improving Workplace Well-Being: A Systematic Review," Businesses, MDPI, vol. 4(3), pages 1-22, August.
    • Handle: RePEc:gam:jbusin:v:4:y:2024:i:3:p:24-410:d:1468044
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2673-7116/4/3/24/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2673-7116/4/3/24/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Makridis, Christos A. & Han, Joo Hun, 2021. "Future of work and employee empowerment and satisfaction: Evidence from a decade of technological change," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    2. Guanglu Xu & Ming Xue & Jidi Zhao, 2023. "The Relationship of Artificial Intelligence Opportunity Perception and Employee Workplace Well-Being: A Moderated Mediation Model," IJERPH, MDPI, vol. 20(3), pages 1-16, January.
    3. Premilla D’Cruz & Shuili Du & Ernesto Noronha & K. Praveen Parboteeah & Hannah Trittin-Ulbrich & Glen Whelan, 2022. "Technology, Megatrends and Work: Thoughts on the Future of Business Ethics," Journal of Business Ethics, Springer, vol. 180(3), pages 879-902, October.
    4. Yoko E. Fukumura & Julie McLaughlin Gray & Gale M. Lucas & Burcin Becerik-Gerber & Shawn C. Roll, 2021. "Worker Perspectives on Incorporating Artificial Intelligence into Office Workspaces: Implications for the Future of Office Work," IJERPH, MDPI, vol. 18(4), pages 1-15, February.
    5. Maryam Pishgar & Salah Fuad Issa & Margaret Sietsema & Preethi Pratap & Houshang Darabi, 2021. "REDECA: A Novel Framework to Review Artificial Intelligence and Its Applications in Occupational Safety and Health," IJERPH, MDPI, vol. 18(13), pages 1-42, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sara L. Tamers & Jessica M. K. Streit & Casey Chosewood, 2022. "Promising Occupational Safety, Health, and Well-Being Approaches to Explore the Future of Work in the USA: An Editorial," IJERPH, MDPI, vol. 19(3), pages 1-7, February.
    2. Pramukh Nanjundaswamy Vasist & Satish Krishnan, 2025. "Navigating the Ethical Terrain Around the Challenges of Fake News and False Narratives: An Integrative Literature Review and a Proposed Agenda for Future Research," Journal of Business Ethics, Springer, vol. 196(2), pages 473-493, January.
    3. Ružena Králiková & Laura Džuňová & Ervin Lumnitzer & Miriama Piňosová, 2022. "Simulation of Artificial Lighting Using Leading Software to Evaluate Lighting Conditions in the Absence of Daylight in a University Classroom," Sustainability, MDPI, vol. 14(18), pages 1-16, September.
    4. Melinda Timea Fülöp & Constantin Aurelian Ionescu & Dan Ioan Topor, 2025. "Digital business world and ethical dilemmas: a systematic literature review," Digital Finance, Springer, vol. 7(1), pages 23-41, March.
    5. Hai Huang & Shengbin Hao, 2025. "Enterprise digital transformation and sustainable development performance: The asymmetric roles of top management team faultlines," Sustainable Development, John Wiley & Sons, Ltd., vol. 33(2), pages 1670-1685, April.
    6. Li, Jia-Min & Zhang, Lan-Xia & Mao, Meng-Yu, 2025. "How does human-AI interaction affect employees' workplace procrastination?," Technological Forecasting and Social Change, Elsevier, vol. 212(C).
    7. Matt Comi & Florence Becot & Casper Bendixsen, 2023. "Automation, Climate Change, and the Future of Farm Work: Cross-Disciplinary Lessons for Studying Dynamic Changes in Agricultural Health and Safety," IJERPH, MDPI, vol. 20(6), pages 1-15, March.
    8. Véra‐Line Montreuil & Roland Foucher, 2023. "Technological changes in the era of digitalization: What do collective agreements tell us?," Industrial Relations Journal, Wiley Blackwell, vol. 54(1), pages 20-39, January.
    9. Zhou, Shuai & Yi, Ni & Rasiah, Rajah & Zhao, Haipeng & Mo, Zile, 2024. "An empirical study on the dark side of service employees’ AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    10. Jasmina Misheva, 2023. "Importance of non-cognitive factors for human capital development and innovation," Economic Thought journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 1, pages 89-112.
    11. Jianying Lai & Runnan Wan & Heap-Yih Chong & Xiaofeng Liao, 2025. "Digital Intelligence in Building Lifecycle Management: A Mixed-Methods Approach," Sustainability, MDPI, vol. 17(11), pages 1-24, June.
    12. Rosa Fioravante, 2024. "Beyond the Business Case for Responsible Artificial Intelligence: Strategic CSR in Light of Digital Washing and the Moral Human Argument," Sustainability, MDPI, vol. 16(3), pages 1-16, February.
    13. T. M. Brunner-Kirchmair & M. R. W. Hiebl & J. Thaller & T. Wolf & B. Feldbauer-Durstmüller & H. Pernsteiner & M. Dick & S. Mayr & E. Wagner, 2025. "Religion logic and family firms’ ethical behavior towards employees," Review of Managerial Science, Springer, vol. 19(6), pages 1819-1857, June.
    14. Jaroslava Huber & Bernhard Anzengruber-Tanase & Martin Schobesberger & Michael Haslgrübler & Robert Fischer-Schwarz & Alois Ferscha, 2025. "Evaluating User Safety Aspects of AI-Based Systems in Industrial Occupational Safety: A Critical Review of Research Literature," IJERPH, MDPI, vol. 22(5), pages 1-25, April.
    15. Yang Yang & Jinmian Han, 2023. "Digital transformation, financing constraints, and corporate environmental, social, and governance performance," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(6), pages 3189-3202, November.
    16. Orhan, Mehmet A. & Khelladi, Insaf & Castellano, Sylvaine & Singh, Sanjay Kumar, 2022. "Work experience on algorithm-based platforms: The bright and dark sides of turking," Technological Forecasting and Social Change, Elsevier, vol. 183(C).
    17. Elizabeth Fisher & Michael A. Flynn & Preethi Pratap & Jay A. Vietas, 2023. "Occupational Safety and Health Equity Impacts of Artificial Intelligence: A Scoping Review," IJERPH, MDPI, vol. 20(13), pages 1-28, June.
    18. Rizwan Raheem Ahmed & Munwar Hussain Pahi & Shahid Nadeem & Riaz Hussain Soomro & Vishnu Parmar & Fouzia Nasir & Faiz Ahmed, 2023. "How and When Ethics Lead to Organizational Performance: Evidence from South Asian Firms," Sustainability, MDPI, vol. 15(10), pages 1-29, May.
    19. Laura J. Spence, 2022. "Radical, Relevant, Reflective and Brilliant: Towards the Future of Business Ethics," Journal of Business Ethics, Springer, vol. 180(3), pages 829-834, October.
    20. Ibrahim Alkish & Kolawole Iyiola & Ahmad Bassam Alzubi & Hasan Yousef Aljuhmani, 2025. "Does Digitization Lead to Sustainable Economic Behavior? Investigating the Roles of Employee Well-Being and Learning Orientation," Sustainability, MDPI, vol. 17(10), pages 1-29, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jbusin:v:4:y:2024:i:3:p:24-410:d:1468044. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.