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Drivers, barriers and social considerations for AI adoption in SCM

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  • Hangl, Johannes
  • Krause, Simon
  • Behrens, Viktoria Joy

Abstract

This study explored the challenges and recommendations for implementing Artificial Intelligence (AI) in SC Management (SCM). The experts identified several drivers for AI adoption in SCM, including increased efficiency, improved decision-making, and reduced costs. However, they highlighted several barriers to AI adoption, such as data quality and management issues, resistance to change, and lack of understanding and trust in AI. To overcome these barriers and ensure successful AI implementation, companies should involve all stakeholders, focus on data quality and management, and ensure the AI solution integrates with existing processes and workflows. In addition, companies should also avoid common mistakes when implementing AI, such as neglecting the importance of explainability and transparency in AI decision-making, underestimating the importance of involving all stakeholders, and rushing into large-scale implementation without conducting small-scale pilot projects. By following the recommendations and avoiding common mistakes, companies can harness the benefits of AI in SCM while minimizing risks and challenges.

Suggested Citation

  • Hangl, Johannes & Krause, Simon & Behrens, Viktoria Joy, 2023. "Drivers, barriers and social considerations for AI adoption in SCM," Technology in Society, Elsevier, vol. 74(C).
    • Handle: RePEc:eee:teinso:v:74:y:2023:i:c:s0160791x23001045
    DOI: 10.1016/j.techsoc.2023.102299
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    References listed on IDEAS

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    Cited by:

    1. Hao, Xinyue & Demir, Emrah & Eyers, Daniel, 2024. "Exploring collaborative decision-making: A quasi-experimental study of human and Generative AI interaction," Technology in Society, Elsevier, vol. 78(C).
    2. Zhao, Xuefeng & Wu, Weiwei & Wu, Delin, 2024. "How does AI perform in industry chain? A patent claims analysis approach," Technology in Society, Elsevier, vol. 79(C).
    3. Tielman, Myrthe L. & Suárez-Figueroa, Mari Carmen & Jönsson, Arne & Neerincx, Mark A. & Cavalcante Siebert, Luciano, 2024. "Explainable AI for all - A roadmap for inclusive XAI for people with cognitive disabilities," Technology in Society, Elsevier, vol. 79(C).

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