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Consolidated challenge to social demand for resilient platforms - Lessons from Uber's global expansion

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  • Watanabe, Chihiro
  • Naveed, Kashif
  • Neittaanmäki, Pekka
  • Fox, Brenda

Abstract

Many in the industry see the ride-sharing company Uber as the significant advancement through information and communication technology (ICT) particularly of the digital service platform and sharing economy. Uber has been exploring the new frontier of the ICT-driven disruptive business model (IDBM) and succeeded in its global expansion to over 479 cities in more than 75 countries worldwide in June of 2016.

Suggested Citation

  • Watanabe, Chihiro & Naveed, Kashif & Neittaanmäki, Pekka & Fox, Brenda, 2017. "Consolidated challenge to social demand for resilient platforms - Lessons from Uber's global expansion," Technology in Society, Elsevier, vol. 48(C), pages 33-53.
    • Handle: RePEc:eee:teinso:v:48:y:2017:i:c:p:33-53
    DOI: 10.1016/j.techsoc.2016.10.006
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    References listed on IDEAS

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    1. Oreg, Shaul & Goldenberg, Jacob, 2015. "Resistance to Innovation," University of Chicago Press Economics Books, University of Chicago Press, number 9780226632605, September.
    2. Watanabe, Chihiro & Naveed, Kashif & Zhao, Weilin, 2015. "New paradigm of ICT productivity – Increasing role of un-captured GDP and growing anger of consumers," Technology in Society, Elsevier, vol. 41(C), pages 21-44.
    3. Belk, Russell, 2014. "You are what you can access: Sharing and collaborative consumption online," Journal of Business Research, Elsevier, vol. 67(8), pages 1595-1600.
    4. Watanabe, Chihiro & Naveed, Kashif & Neittaanmäki, Pekka, 2015. "Dependency on un-captured GDP as a source of resilience beyond economic value in countries with advanced ICT infrastructure: Similarities and disparities between Finland and Singapore," Technology in Society, Elsevier, vol. 42(C), pages 104-122.
    5. Watanabe, Chihiro & Naveed, Kashif & Neittaanmäki, Pekka & Tou, Yuji, 2016. "Operationalization of un-captured GDP - Innovation stream under new global mega-trends," Technology in Society, Elsevier, vol. 45(C), pages 58-77.
    6. Floyd Rudmin, 2016. "The Consumer Science of Sharing: A Discussant's Observations," Journal of the Association for Consumer Research, University of Chicago Press, vol. 1(2), pages 198-209.
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    Cited by:

    1. Watanabe, Chihiro & Tou, Yuji & Neittaanmäki, Pekka, 2018. "A new paradox of the digital economy - Structural sources of the limitation of GDP statistics," Technology in Society, Elsevier, vol. 55(C), pages 9-23.
    2. Baumber, Alex & Scerri, Moira & Schweinsberg, Stephen, 2019. "A social licence for the sharing economy," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 12-23.
    3. HeeSoo Chin & Durga Prasad Marasini & DonHee Lee, 2023. "Digital transformation trends in service industries," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 11-36, March.
    4. Lopez-Carreiro, Iria & Monzon, Andres & Lopez, Elena & Lopez-Lambas, Maria Eugenia, 2020. "Urban mobility in the digital era: An exploration of travellers' expectations of MaaS mobile-technologies," Technology in Society, Elsevier, vol. 63(C).
    5. Naveed, Kashif & Watanabe, Chihiro & Neittaanmäki, Pekka, 2018. "The transformative direction of innovation toward an IoT-based society - Increasing dependency on uncaptured GDP in global ICT firms," Technology in Society, Elsevier, vol. 53(C), pages 23-46.
    6. Naveed, Kashif & Watanabe, Chihiro & Neittaanmäki, Pekka, 2017. "Co-evolution between streaming and live music leads a way to the sustainable growth of music industry – Lessons from the US experiences," Technology in Society, Elsevier, vol. 50(C), pages 1-19.
    7. Watanabe, Chihiro & Naveed, Kashif & Neittaanmäki, Pekka, 2017. "ICT-driven disruptive innovation nurtures un-captured GDP – Harnessing women's potential as untapped resources," Technology in Society, Elsevier, vol. 51(C), pages 81-101.
    8. Wen, Yuni, 2023. "Rightful resistance: How do digital platforms achieve policy change?," Technology in Society, Elsevier, vol. 74(C).
    9. Ojala, Arto & Evers, Natasha & Rialp, Alex, 2018. "Extending the international new venture phenomenon to digital platform providers: A longitudinal case study," Journal of World Business, Elsevier, vol. 53(5), pages 725-739.
    10. Enoch, Marcus & Potter, Stephen, 2023. "MaaS (Mobility as a Service) market futures explored," Transport Policy, Elsevier, vol. 134(C), pages 31-40.
    11. Willis, George & Tranos, Emmanouil, 2020. "Using ‘Big Data’ to understand the impacts of Uber on taxis in New York City," SocArXiv 25fxs, Center for Open Science.
    12. Tou, Yuji & Watanabe, Chihiro & Moriya, Kuniko & Neittaanmäki, Pekka, 2019. "Harnessing soft innovation resources leads to neo open innovation," Technology in Society, Elsevier, vol. 58(C).
    13. Quirós, Cipriano & Portela, Javier & Marín, Raquel, 2021. "Differentiated models in the collaborative transport economy: A mixture analysis for Blablacar and Uber," Technology in Society, Elsevier, vol. 67(C).
    14. Watanabe, Chihiro & Naveed, Kashif & Neittaanmäki, Pekka, 2017. "Co-evolution between trust in teachers and higher education toward digitally-rich learning environments," Technology in Society, Elsevier, vol. 48(C), pages 70-96.

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