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Goal achievement with trusting partnerships at the tactical level

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  • Stanley, John K.

Abstract

Recent Thredbo Conferences have begun to explore the importance of the relationship between public transport service purchaser and provider in the development of successful public transport services. However, practical examples to test the trusting partnership model are rare. Bus service planning and delivery in Melbourne, Australia, has pioneered the trusting partnership approach, from agreement about desirable service standards and requisite operator qualifications (at the Tactical level) to detailed service delivery contracts. New negotiated performance-based metropolitan bus contracts commenced in January 2009, embodying principles discussed in previous Thredbo Conferences. This paper reports on the Tactical planning process that agreed service standards and the subsequent contract negotiation process, reflecting a trusting partnership between purchaser and provider, while remaining transparent and accountable and maintaining performance pressure on the provider. It shows how patronage growth rates have increased dramatically and identifies areas where further enhancements should be explored in the contracting area.

Suggested Citation

  • Stanley, John K., 2010. "Goal achievement with trusting partnerships at the tactical level," Research in Transportation Economics, Elsevier, vol. 29(1), pages 99-105.
    • Handle: RePEc:eee:retrec:v:29:y:2010:i:1:p:99-105
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    References listed on IDEAS

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    1. Sandra Phlippen & Bert van der Knaap, 2007. "When Clusters become Networks," Tinbergen Institute Discussion Papers 07-100/3, Tinbergen Institute.
    2. Stanley, John & Hensher, David A., 2008. "Delivering trusting partnerships for route bus services: A Melbourne case study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(10), pages 1295-1301, December.
    3. van de Velde, D. M., 1999. "Organisational forms and entrepreneurship in public transport: classifying organisational forms," Transport Policy, Elsevier, vol. 6(3), pages 147-157, July.
    4. Hensher, David A. & Stanley, John, 2008. "Transacting under a performance-based contract: The role of negotiation and competitive tendering," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(9), pages 1143-1151, November.
    5. van de Velde, Didier & Veeneman, Wijnand & Lutje Schipholt, Lars, 2008. "Competitive tendering in The Netherlands: Central planning vs. functional specifications," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(9), pages 1152-1162, November.
    6. Loader, Chris & Stanley, John, 2009. "Growing bus patronage and addressing transport disadvantage--The Melbourne experience," Transport Policy, Elsevier, vol. 16(3), pages 106-114, July.
    7. Hensher, David A. & Stanley, John, 2003. "Performance-based quality contracts in bus service provision," Transportation Research Part A: Policy and Practice, Elsevier, vol. 37(6), pages 519-538, July.
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    Cited by:

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    2. Huanming WANG & Mildred E. WARNER & Yuanhong TIAN & Dajian ZHU, 2014. "Public Owner With Business Delivery Mode In China: Case Study Of The Shanghai Public Bus System," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 85(1), pages 147-164, March.
    3. Hrelja, Robert & Rye, Tom & Mullen, Caroline, 2018. "Partnerships between operators and public transport authorities. Working practices in relational contracting and collaborative partnerships," Transportation Research Part A: Policy and Practice, Elsevier, vol. 116(C), pages 327-338.
    4. Sørensen, Claus Hedegaard & Hansson, Lisa & Rye, Tom, 2023. "The role of meta-governance in public transport systems: A comparison of major urban regions in Denmark and England," Transport Policy, Elsevier, vol. 130(C), pages 37-45.

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