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Is my company really doing good? Factors influencing employees' evaluation of the authenticity of their company's corporate social responsibility engagement

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  • Schaefer, Sarah Desirée
  • Terlutter, Ralf
  • Diehl, Sandra

Abstract

Based on persuasion knowledge theory, attribution theory, and a qualitative investigation of authenticity, this study investigates employees' CSR authenticity evaluation in four CSR domains (customer-, employee-, environment-, and philanthropy-oriented). Four antecedents of employees' CSR authenticity evaluation are examined: the evaluation of CSR advertising, the perceived fit between corporate culture and CSR engagement and two perceived CSR motives. Additionally, employees' involvement in CSR as an individual difference variable is analyzed. Results are reported from a study with the employees (n = 432) of a large European energy provider. Findings reveal that the evaluation of the CSR advertising and the perceived corporate culture fit have a higher impact on employees' CSR authenticity evaluation than do the perceived CSR motives. While CSR authenticity in the customer-, employee- and environment-oriented CSR domain are mainly influenced by perceived corporate culture fit, CSR authenticity in the philanthropy-oriented CSR domain is mainly affected by the evaluation of CSR advertising.

Suggested Citation

  • Schaefer, Sarah Desirée & Terlutter, Ralf & Diehl, Sandra, 2019. "Is my company really doing good? Factors influencing employees' evaluation of the authenticity of their company's corporate social responsibility engagement," Journal of Business Research, Elsevier, vol. 101(C), pages 128-143.
    • Handle: RePEc:eee:jbrese:v:101:y:2019:i:c:p:128-143
    DOI: 10.1016/j.jbusres.2019.03.030
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    Cited by:

    1. Mirzaei, Abas & Wilkie, Dean C. & Siuki, Helen, 2022. "Woke brand activism authenticity or the lack of it," Journal of Business Research, Elsevier, vol. 139(C), pages 1-12.
    2. Duygu Turker & Ozge Can & Gizem Aras‐Beger, 2023. "How authenticity of corporate social responsibility affects organizational attractiveness: Stakeholder perceptions of organizational ideology," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(4), pages 1680-1697, July.
    3. Rayma Ireri Maldonado Astudillo & Yan Pallac Maldonado Astudillo & Juan Alfonso Méndez Zavala & Claudia Leticia Manzano Jiménez & María Xochitl Astudillo Miller, 2021. "Corporate Social Responsibility and Proenvironmental Behaviour in Employees: Evidence in Acapulco, Mexico," Sustainability, MDPI, vol. 13(9), pages 1-15, April.
    4. Marcelo Werneck Barbosa, 2022. "A Critical Appraisal of Review Studies in Circular Economy: a Tertiary Study," Circular Economy and Sustainability,, Springer.
    5. Sara Rodriguez-Gomez & Maria Lourdes Arco-Castro & Maria Victoria Lopez-Perez & Lazaro Rodríguez-Ariza, 2020. "Where Does CSR Come from and Where Does It Go? A Review of the State of the Art," Administrative Sciences, MDPI, vol. 10(3), pages 1-19, August.
    6. Wang, Zhenkun & Lu, Weijie & Liu, Min, 2021. "Corporate social responsibility overinvestment in mergers and acquisitions," International Review of Financial Analysis, Elsevier, vol. 78(C).
    7. Min, Jihye & Kim, Jiyoung & Yang, Kiseol, 2023. "CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    8. François Maon & Valérie Swaen & Kenneth de Roeck, 2021. "Coporate branding and corporate social responsibility: Toward a multi-stakeholder interpretive perspective," Post-Print hal-03275858, HAL.
    9. Jakub Horak & Tomas Krulicky & Zuzana Rowland & Veronika Machova, 2020. "Creating a Comprehensive Method for the Evaluation of a Company," Sustainability, MDPI, vol. 12(21), pages 1-23, November.
    10. Hajir Afzali & Sang Soo Kim, 2021. "Consumers’ Responses to Corporate Social Responsibility: The Mediating Role of CSR Authenticity," Sustainability, MDPI, vol. 13(4), pages 1-13, February.
    11. Nitya Singh & Paul Hong, 2023. "CSR, Risk Management Practices, and Performance Outcomes: An Empirical Investigation of Firms in Different Industries," JRFM, MDPI, vol. 16(2), pages 1-20, January.
    12. Xie, Quan & Wang, Tianjiao (Grace), 2022. "Promoting corporate social responsibility message in COVID-19 advertising: How threat persuasion affects consumer responses to altruistic versus strategic CSR," Journal of Business Research, Elsevier, vol. 148(C), pages 315-324.
    13. Mine Karatas‐Ozkan & Çağla Özgören & Sibel Yamak & Shahnaz Ibrahim & Melike Nur Tunalıoğlu & Ashly Pinnington & Katerina Nicolopoulou & Yehuda Baruch, 2022. "Dual nature of the relationship between corporate social responsibility and human resource management: A blessing or a curse?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1578-1594, September.
    14. Chen Wang & Yeonggil Kim & Changhee Kim, 2022. "Are all CSR Activities in Your SNS Authentic? The Antecedents and Outcomes of Consumer Perceived Authenticity of CSR," SAGE Open, , vol. 12(4), pages 21582440221, November.
    15. Tahniyath Fatima & Said Elbanna, 2023. "Corporate Social Responsibility (CSR) Implementation: A Review and a Research Agenda Towards an Integrative Framework," Journal of Business Ethics, Springer, vol. 183(1), pages 105-121, February.

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