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Loan managers’ trust and credit access for SMEs


  • Moro, Andrea
  • Fink, Matthias


Research on relationship lending pays only marginal attention to the role of loan managers’ trust in the managers of SMEs. Trust literature suggests that trust reduces agency costs. Thus, trust is expected to be positively related to the amount of short-term credit granted and negatively related to SMEs’ risk of being credit constrained. Results from six banks characterised by a German culture and three banks characterised by an Italian culture suggest that this is indeed the case: SMEs that enjoy a high level of trust from loan managers obtain more credit and are less credit constrained.

Suggested Citation

  • Moro, Andrea & Fink, Matthias, 2013. "Loan managers’ trust and credit access for SMEs," Journal of Banking & Finance, Elsevier, vol. 37(3), pages 927-936.
  • Handle: RePEc:eee:jbfina:v:37:y:2013:i:3:p:927-936 DOI: 10.1016/j.jbankfin.2012.10.023

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    References listed on IDEAS

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    Cited by:

    1. dos Santos, Marco Aurélio & Fávero, Luiz Paulo Lopes & Distadio, Luiz Fernando, 2016. "Adoption of the International Financial Reporting Standards (IFRS) on companies’ financing structure in emerging economies," Finance Research Letters, Elsevier, vol. 16(C), pages 179-189.
    2. repec:kap:sbusec:v:48:y:2017:i:3:d:10.1007_s11187-016-9794-x is not listed on IDEAS
    3. Jozef Habanik & Petr Novak & Jaroslav Belas & Eva Cipovova, 2014. "Actual Trends in Business Risks for Small and Medium Enterprises. Case Studies from the Czech Republic and Slovakia," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 4, pages 159-181.
    4. repec:eee:finsta:v:31:y:2017:i:c:p:136-153 is not listed on IDEAS
    5. Aleksandr Kljucnikov & Jaroslav Belas, 2016. "Approaches Of Czech Entrepreneurs To Debt Financing And Management Of Credit Risk," Equilibrium. Quarterly Journal of Economics and Economic Policy, Institute of Economic Research, vol. 11(2), pages 343-365, June.
    6. Catherine Refait-Alexandre & Stéphanie Serve, 2015. "« Multiple banking relationships: do SMEs mistrust their banks? »," Post-Print hal-01450968, HAL.
    7. repec:spr:rvmgts:v:11:y:2017:i:3:d:10.1007_s11846-016-0194-z is not listed on IDEAS
    8. Kun Liang & Cuiqing Jiang & Zhangxi Lin & Weihong Ning & Zelin Jia, 2017. "The nature of sellers’ cyber credit in C2C e-commerce: the perspective of social capital," Electronic Commerce Research, Springer, vol. 17(1), pages 133-147, March.
    9. Jaroslav Belás & Yuriy Bilan & Valér Demjan & Juraj Sipko, 2015. "Entrepreneurship in SME Segment: Case Study from the Czech Republic and Slovakia," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 17(38), pages 308-308, February.
    10. Berger, Allen N. & Goulding, William & Rice, Tara, 2014. "Do small businesses still prefer community banks?," Journal of Banking & Finance, Elsevier, vol. 44(C), pages 264-278.
    11. Silvia Angilella & Sebastiano Mazz`u, 2013. "The Financing of Innovative SMEs: a multicriteria credit rating model," Papers 1308.0889,, revised Jun 2014.
    12. Nguyen, Thi Nhung & Gan, Christopher & Hu, Baiding, 2015. "An empirical analysis of credit accessibility of small and medium sized enterprises in Vietnam," MPRA Paper 81911, University Library of Munich, Germany, revised 2015.
    13. Angilella, Silvia & Mazzù, Sebastiano, 2015. "The financing of innovative SMEs: A multicriteria credit rating model," European Journal of Operational Research, Elsevier, vol. 244(2), pages 540-554.
    14. Kim, Moshe & Surroca, Jordi & Tribó, Josep A., 2014. "Impact of ethical behavior on syndicated loan rates," Journal of Banking & Finance, Elsevier, vol. 38(C), pages 122-144.

    More about this item


    Credit access; Relationship lending; SMEs; Trust;

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages


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