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Wayfinding in the passenger terminal of Hong Kong International Airport

Author

Listed:
  • Lam, W.H.K.
  • Tam, Mei-ling
  • Wong, S.C.
  • Wirasinghe, S.C.

Abstract

One of the important features of airport passenger terminal layout is passenger orientation (wayfinding). Many people have difficulty in locating their desired destination within an airport despite the availability of information signs. This paper describes the use of a quantitative measure, or visibility index, to evaluate the ease of orientation in the departure lounge of Hong Kong International Airport. Based on the visibility index, a new set of level-of-service standards for orientation is proposed. The findings of this paper are compared with those of previous studies.

Suggested Citation

  • Lam, W.H.K. & Tam, Mei-ling & Wong, S.C. & Wirasinghe, S.C., 2003. "Wayfinding in the passenger terminal of Hong Kong International Airport," Journal of Air Transport Management, Elsevier, vol. 9(2), pages 73-81.
    • Handle: RePEc:eee:jaitra:v:9:y:2003:i:2:p:73-81
    DOI: 10.1016/S0969-6997(02)00044-3
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    References listed on IDEAS

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    1. Golob, Thomas F., 2001. "Structural Equation Modeling For Travel Behavior Research," University of California Transportation Center, Working Papers qt8pb2m1pk, University of California Transportation Center.
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    Cited by:

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    2. Yong Fang & Wenli Zhang & Hua Hu & Jiayi Zhou & Dianliang Xiao & Shaojie Li, 2022. "Adaptive Aging Safety of Guidance Marks in Rail Transit Connection Systems Based on Eye Movement Data," IJERPH, MDPI, vol. 19(2), pages 1-12, January.
    3. Huang, Ling & Wong, S.C. & Zhang, Mengping & Shu, Chi-Wang & Lam, William H.K., 2009. "Revisiting Hughes' dynamic continuum model for pedestrian flow and the development of an efficient solution algorithm," Transportation Research Part B: Methodological, Elsevier, vol. 43(1), pages 127-141, January.
    4. Tsui, Wai Hong Kan & Fung, Michael Ka Yiu, 2016. "Analysing passenger network changes: The case of Hong Kong," Journal of Air Transport Management, Elsevier, vol. 50(C), pages 1-11.
    5. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
    6. Minhua Shao & Congcong Xie & Lijun Sun & Lijuan Jiang, 2019. "Optimal Layout of Static Guidance Information in Comprehensive Transportation Hubs Based on Passenger Pathfinding Behavior," Sustainability, MDPI, vol. 11(13), pages 1-21, July.
    7. Han, Seohui & Ham, Seonok (Sunny) & Yang, Ilsun & Baek, Seunghee, 2012. "Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement," Tourism Management, Elsevier, vol. 33(5), pages 1103-1111.
    8. Wenting Jin & Ying Yao & Guichao Ren & Xiaohua Zhao, 2022. "Evaluation of Integration Information Signage in Transport Hubs Based on Building Information Modeling and Virtual Reality Technologies," Sustainability, MDPI, vol. 14(16), pages 1-20, August.
    9. Churchill, Anthony & Dada, Ezekiel & de Barros, Alexandre G. & Wirasinghe, S.C., 2008. "Quantifying and validating measures of airport terminal wayfinding," Journal of Air Transport Management, Elsevier, vol. 14(3), pages 151-158.

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