IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v18y2012i1p26-29.html
   My bibliography  Save this article

Service needs of elderly air passengers

Author

Listed:
  • Chang, Yu-Chun
  • Chen, Ching-Fu

Abstract

The paper examines the perceptions of and satisfaction with air transportation services in a sample of persons aged 65 and over at Taiwan Taoyuan International Airport. This study finds that the performance of service attributes such as meals, information announcements, and on-board restrooms do not meet the respondents’ expectations. It also finds that the service needs of the younger and older elderly passengers differ.

Suggested Citation

  • Chang, Yu-Chun & Chen, Ching-Fu, 2012. "Service needs of elderly air passengers," Journal of Air Transport Management, Elsevier, vol. 18(1), pages 26-29.
    • Handle: RePEc:eee:jaitra:v:18:y:2012:i:1:p:26-29
    DOI: 10.1016/j.jairtraman.2011.07.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699711000834
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jairtraman.2011.07.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Chang, Yu-Chun & Chen, Ching-Fu, 2011. "Identifying mobility service needs for disabled air passengers," Tourism Management, Elsevier, vol. 32(5), pages 1214-1217.
    2. Ipingbemi, Olusiyi, 2010. "Travel characteristics and mobility constraints of the elderly in Ibadan, Nigeria," Journal of Transport Geography, Elsevier, vol. 18(2), pages 285-291.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Heesup Han & Soyeun Lee & Antonio Ariza-Montes & Amr Al-Ansi & Beenish Tariq & Alejandro Vega-Muñoz & Su-hyun Park, 2021. "Muslim Travelers’ Inconvenient Tourism Experience and Self-Rated Mental Health at a Non-Islamic Country: Exploring Gender and Age Differences," IJERPH, MDPI, vol. 18(2), pages 1-17, January.
    2. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
    3. Antwi, Collins Opoku & Fan, Chong-jun & Nataliia, Ihnatushchenko & Aboagye, Michael Osei & Xu, Hangyu & Azamela, John Coffie, 2020. "Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    4. Graham, Anne & Kruse, Willy & Budd, Lucy & Kremarik, Frances & Ison, Stephen, 2023. "Ageing passenger perceptions of ground access journeys to airports: A survey of UK residents," Journal of Air Transport Management, Elsevier, vol. 107(C).
    5. Antwi, Collins Opoku & Fan, Chong-jun & Ihnatushchenko, Nataliia & Aboagye, Michael Osei & Xu, Hangyu, 2020. "Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction," Journal of Air Transport Management, Elsevier, vol. 89(C).
    6. Graham, Anne & Kremarik, Frances & Kruse, Willy, 2020. "Attitudes of ageing passengers to air travel since the coronavirus pandemic," Journal of Air Transport Management, Elsevier, vol. 87(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sambo Zainab Sani & Muhammad Zaly Shah & Bayero Salih Fara, 2024. "Accessibility and Satisfaction by People with Disabilities in Public Transportation Terminal in Kaduna State Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(12), pages 3113-3121, December.
    2. Ezgi Özcan & Zehra Güçhan Topcu & Hüseyin Arasli, 2021. "Determinants of Travel Participation and Experiences of Wheelchair Users Traveling to the Bodrum Region: A Qualitative Study," IJERPH, MDPI, vol. 18(5), pages 1-27, February.
    3. Wong, R.C.P. & Szeto, W.Y. & Yang, Linchuan & Li, Y.C. & Wong, S.C., 2018. "Public transport policy measures for improving elderly mobility," Transport Policy, Elsevier, vol. 63(C), pages 73-79.
    4. Olawole, Moses Olaniran & Aloba, Oluwole, 2014. "Mobility characteristics of the elderly and their associated level of satisfaction with transport services in Osogbo, Southwestern Nigeria," Transport Policy, Elsevier, vol. 35(C), pages 105-116.
    5. Wong, R.C.P. & Yang, Linchuan & Szeto, W.Y. & Li, Y.C. & Wong, S.C., 2020. "The effects of accessible taxi service and taxi fare subsidy scheme on the elderly's willingness-to-travel," Transport Policy, Elsevier, vol. 97(C), pages 129-136.
    6. Porter, Gina & Tewodros, Amleset & Bifandimu, Flavian & Gorman, Mark & Heslop, Amanda & Sibale, Elisha & Awadh, Abdul & Kiswaga, Lorraine, 2013. "Transport and mobility constraints in an aging population: health and livelihood implications in rural Tanzania," Journal of Transport Geography, Elsevier, vol. 30(C), pages 161-169.
    7. Kuan-Mien Hsieh & Frank Pan, 2019. "Importance and performance analysis on the investor’s choice of an offshore mutual fund and a bank channel in Taiwan," International Journal of Finance & Banking Studies, Center for the Strategic Studies in Business and Finance, vol. 8(3), pages 01-12, July.
    8. Sunwei Liu & Yupeng Wang & Dian Zhou & Yitong Kang, 2020. "Two-Step Floating Catchment Area Model-Based Evaluation of Community Care Facilities’ Spatial Accessibility in Xi’an, China," IJERPH, MDPI, vol. 17(14), pages 1-17, July.
    9. Yang, Dujuan & Timmermans, Harry & Grigolon, Anna, 2013. "Exploring heterogeneity in travel time expenditure of aging populations in the Netherlands: results of a CHAID analysis," Journal of Transport Geography, Elsevier, vol. 33(C), pages 170-179.
    10. Hyunsuk Choi & Saehya Ann & Kwang-Woo Lee & Duk-Byeong Park, 2018. "Measuring Service Quality of Rural Accommodations," Sustainability, MDPI, vol. 10(2), pages 1-15, February.
    11. Liu, Shasha & Yamamoto, Toshiyuki & Yao, Enjian & Nakamura, Toshiyuki, 2021. "Examining public transport usage by older adults with smart card data: A longitudinal study in Japan," Journal of Transport Geography, Elsevier, vol. 93(C).
    12. Popoola Ayobami Abayomi & Magidimisha Hangwelani Hope, 2020. "The Dilemmas of Rural Planning and Planners in Oyo State, Nigeria," Bulletin of Geography. Socio-economic Series, Sciendo, vol. 47(47), pages 75-93, March.
    13. Chang, Yu-Chun, 2013. "Factors affecting airport access mode choice for elderly air passengers," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 57(C), pages 105-112.
    14. Zhang Sen & Zhang Ke & Liu Xiaoyang & Zeng Jian & Liu Yan & Zhao Lian, 2022. "Characterisation of elderly daily travel behaviour in Tianjin using a space–time cube," Environment and Planning B, , vol. 49(2), pages 603-618, February.
    15. repec:jtr:journl:v:6:y:2013:i:1:p:9-33 is not listed on IDEAS
    16. Pan, Frank C., 2015. "Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel," Tourism Management, Elsevier, vol. 46(C), pages 84-91.
    17. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
    18. Puiu Nistoreanu & Luciana-Floriana Poenaru & Vlad Diaconescu & Virgil Nicula & Anca Atanase, 2024. "The Trend toward Sustainable Train Travel among the Young Generation Z: Market Analysis in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 26(Special 1), pages 1140-1140, November.
    19. Randle, Melanie & Dolnicar, Sara, 2019. "Enabling people with impairments to use Airbnb," Annals of Tourism Research, Elsevier, vol. 76(C), pages 278-289.
    20. Chang, Yu-Chun & Chen, Ching-Fu, 2012. "Overseas travel choice for persons with reduced mobility," Journal of Air Transport Management, Elsevier, vol. 20(C), pages 43-45.
    21. Foley, Louise & Brugulat-Panés, Anna & Woodcock, James & Govia, Ishtar & Hambleton, Ian & Turner-Moss, Eleanor & Mogo, Ebele R.I. & Awinja, Alice Charity & Dambisya, Philip M. & Matina, Sostina Spiwe , 2022. "Socioeconomic and gendered inequities in travel behaviour in Africa: Mixed-method systematic review and meta-ethnography," Social Science & Medicine, Elsevier, vol. 292(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:18:y:2012:i:1:p:26-29. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.