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Information systems management in practice: An empirical study of UK companies

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  • Booth, Marilyn E.
  • Philip, George

Abstract

Using the experience of several organisations from the manufacturing and service sectors in the UK, this paper seeks to explore the management efforts put into the successful exploitation of technology. In the context of this study, information systems management (ISM) is defined as the managerial and technical strategies and competencies that significantly improve or add value to the use of information systems within an organisation. Initially, a set of ISM ‘competence building blocks’ were developed based on an extensive trawl of the literature and existing theories. This was then used to map the practical experiences of the companies concerned. Data collection made use of semi-structured interviews with senior business and IT managers of these companies to elicit their views on ISM issues and particularly to understand how their respective organisations are addressing these issues. Whilst the majority acknowledges that IT is now an inescapable part of doing business (strategic necessity), the importance of its management is not yet fully understood particularly by senior business managers. It would seem that the more competitive and fast moving the environment, the more likely the organisation's management to be supportive and fully committed to the management of IS.

Suggested Citation

  • Booth, Marilyn E. & Philip, George, 2005. "Information systems management in practice: An empirical study of UK companies," International Journal of Information Management, Elsevier, vol. 25(4), pages 287-302.
    • Handle: RePEc:eee:ininma:v:25:y:2005:i:4:p:287-302
    DOI: 10.1016/j.ijinfomgt.2005.04.002
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    References listed on IDEAS

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    1. Rajiv Sabherwal & Yolande E. Chan, 2001. "Alignment Between Business and IS Strategies: A Study of Prospectors, Analyzers, and Defenders," Information Systems Research, INFORMS, vol. 12(1), pages 11-33, March.
    2. Venkatraman, N. & Henderson, John C. & Oldach, Scott, 1993. "Continuous strategic alignment: Exploiting information technology capabilities for competitive success," European Management Journal, Elsevier, vol. 11(2), pages 139-149, June.
    3. Thomas C. Powell & Anne Dent‐Micallef, 1997. "Information technology as competitive advantage: the role of human, business, and technology resources," Strategic Management Journal, Wiley Blackwell, vol. 18(5), pages 375-405, May.
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    1. Santos-Álvarez, Valle & García-Merino, Teresa, 2010. "The role of the entrepreneur in identifying international expansion as a strategic opportunity," International Journal of Information Management, Elsevier, vol. 30(6), pages 512-520.

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