Maximizing throughput in finite-source parallel queue systems
Motivated by the dispatching of trucks to shovels in surface mines, we study optimal routing in a Markovian finite-source, multi-server queueing system with heterogeneous servers, each with a separate queue. We formulate the problem of routing customers to servers to maximize the system throughput as a Markov Decision Process. When the servers are homogeneous, we demonstrate that the Shortest Queue policy is optimal, and when the servers are heterogeneous, we partially characterize the optimal policy and present a near-optimal and simple-to-implement policy. We use the model to illustrate the substantial benefits of pooling, by comparing it to the permanent assignment of customers to servers.
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- Wartenhorst, Pieter, 1995. "N parallel queueing systems with server breakdown and repair," European Journal of Operational Research, Elsevier, vol. 82(2), pages 302-322, April.
- Ki Ching, Wai, 2001. "Machine repairing models for production systems," International Journal of Production Economics, Elsevier, vol. 70(3), pages 257-266, April.
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