IDEAS home Printed from https://ideas.repec.org/a/eee/ejores/v186y2008i1p182-201.html
   My bibliography  Save this article

Analysis of a discrete-time preemptive resume priority buffer

Author

Listed:
  • Walraevens, Joris
  • Steyaert, Bart
  • Bruneel, Herwig

Abstract

No abstract is available for this item.

Suggested Citation

  • Walraevens, Joris & Steyaert, Bart & Bruneel, Herwig, 2008. "Analysis of a discrete-time preemptive resume priority buffer," European Journal of Operational Research, Elsevier, vol. 186(1), pages 182-201, April.
    • Handle: RePEc:eee:ejores:v:186:y:2008:i:1:p:182-201
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0377-2217(07)00180-4
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Ger Koole & Avishai Mandelbaum, 2002. "Queueing Models of Call Centers: An Introduction," Annals of Operations Research, Springer, vol. 113(1), pages 41-59, July.
    2. Walraevens, Joris & Steyaert, Bart & Bruneel, Herwig, 2004. "Performance analysis of a GI-Geo-1 buffer with a preemptive resume priority scheduling discipline," European Journal of Operational Research, Elsevier, vol. 157(1), pages 130-151, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Herwig Bruneel & Dieter Fiems & Joris Walraevens & Sabine Wittevrongel, 2014. "Queueing models for the analysis of communication systems," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 22(2), pages 421-448, July.
    2. Walraevens, Joris & Fiems, Dieter & Wittevrongel, Sabine & Bruneel, Herwig, 2009. "Calculation of output characteristics of a priority queue through a busy period analysis," European Journal of Operational Research, Elsevier, vol. 198(3), pages 891-898, November.
    3. Walraevens, Joris & Maertens, Tom & Bruneel, Herwig, 2013. "A semi-preemptive priority scheduling discipline: Performance analysis," European Journal of Operational Research, Elsevier, vol. 224(2), pages 324-332.
    4. Kim, Kilhwan & Chae, Kyung C., 2010. "Discrete-time queues with discretionary priorities," European Journal of Operational Research, Elsevier, vol. 200(2), pages 473-485, January.
    5. Jasper Vanlerberghe & Tom Maertens & Joris Walraevens & Stijn Vuyst & Herwig Bruneel, 2016. "On the optimization of two-class work-conserving parameterized scheduling policies," 4OR, Springer, vol. 14(3), pages 281-308, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Benjamin Legros & Sihan Ding & Rob Mei & Oualid Jouini, 2017. "Call centers with a postponed callback offer," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 39(4), pages 1097-1125, October.
    2. Mehmet Tolga Cezik & Pierre L'Ecuyer, 2008. "Staffing Multiskill Call Centers via Linear Programming and Simulation," Management Science, INFORMS, vol. 54(2), pages 310-323, February.
    3. Eduardo González & Leonardo Epstein & Verónica Godoy, 2012. "Optimal number of bypasses: minimizing cost of calls to wireless phones under Calling Party Pays," Annals of Operations Research, Springer, vol. 199(1), pages 179-191, October.
    4. Reynold E. Byers & Kut C. So, 2007. "Note--A Mathematical Model for Evaluating Cross-Sales Policies in Telephone Service Centers," Manufacturing & Service Operations Management, INFORMS, vol. 9(1), pages 1-8, January.
    5. Vyacheslav Abramov, 2006. "Analysis of multiserver retrial queueing system: A martingale approach and an algorithm of solution," Annals of Operations Research, Springer, vol. 141(1), pages 19-50, January.
    6. Merve Bodur & James R. Luedtke, 2017. "Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty," Management Science, INFORMS, vol. 63(7), pages 2073-2091, July.
    7. Tuan Phung-Duc & Wouter Rogiest & Yutaka Takahashi & Herwig Bruneel, 2016. "Retrial queues with balanced call blending: analysis of single-server and multiserver model," Annals of Operations Research, Springer, vol. 239(2), pages 429-449, April.
    8. Perlman, Yael & Elalouf, Amir & Yechiali, Uri, 2018. "Dynamic allocation of stochastically-arriving flexible resources to random streams of objects with application to kidney cross-transplantation," European Journal of Operational Research, Elsevier, vol. 265(1), pages 169-177.
    9. Kiygi Calli, M. & Weverbergh, M. & Franses, Ph.H.B.F., 2017. "Call center performance with direct response advertising," Econometric Institute Research Papers EI2017-04, Erasmus University Rotterdam, Erasmus School of Economics (ESE), Econometric Institute.
    10. B. Krishna Kumar & R. Sankar & R. Navaneetha Krishnan & R. Rukmani, 2022. "Performance Analysis of Multi-processor Two-Stage Tandem Call Center Retrial Queues with Non-Reliable Processors," Methodology and Computing in Applied Probability, Springer, vol. 24(1), pages 95-142, March.
    11. Huh, Woonghee Tim & Lee, Jaywon & Park, Heesang & Park, Kun Soo, 2019. "The potty parity problem: Towards gender equality at restrooms in business facilities," Socio-Economic Planning Sciences, Elsevier, vol. 68(C).
    12. Osorio, Carolina & Bierlaire, Michel, 2009. "An analytic finite capacity queueing network model capturing the propagation of congestion and blocking," European Journal of Operational Research, Elsevier, vol. 196(3), pages 996-1007, August.
    13. Suri Gurumurthi & Saif Benjaafar, 2004. "Modeling and analysis of flexible queueing systems," Naval Research Logistics (NRL), John Wiley & Sons, vol. 51(5), pages 755-782, August.
    14. Barth, Wolfgang & Manitz, Michael & Stolletz, Raik, 2008. "Analysis of Two-Level Support Systems with Time-Dependent Overflow - A Banking Application," Hannover Economic Papers (HEP) dp-399, Leibniz Universität Hannover, Wirtschaftswissenschaftliche Fakultät.
    15. Alexander Dudin & Chesoong Kim & Olga Dudina & Sergey Dudin, 2016. "Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option," Annals of Operations Research, Springer, vol. 239(2), pages 401-428, April.
    16. Ioannis Dimitriou, 2013. "A preemptive resume priority retrial queue with state dependent arrivals, unreliable server and negative customers," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 21(3), pages 542-571, October.
    17. Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
    18. Vianney Bœuf & Philippe Robert, 2019. "A stochastic analysis of a network with two levels of service," Queueing Systems: Theory and Applications, Springer, vol. 92(3), pages 203-232, August.
    19. Trigos, Federico & Vazquez, Alan R. & Cárdenas-Barrón, Leopoldo Eduardo, 2019. "A simulation-based heuristic that promotes business profit while increasing the perceived quality of service industries," International Journal of Production Economics, Elsevier, vol. 211(C), pages 60-70.
    20. Gabriel Zayas-Cabán & Mark E. Lewis, 2020. "Admission control in a two-class loss system with periodically varying parameters and abandonments," Queueing Systems: Theory and Applications, Springer, vol. 94(1), pages 175-210, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ejores:v:186:y:2008:i:1:p:182-201. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/eor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.