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Private child welfare agency managers' perceptions of the effectiveness of different performance management strategies

Author

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  • Collins-Camargo, Crystal
  • Chuang, Emmeline
  • McBeath, Bowen
  • Bunger, Alicia C.

Abstract

In all states, public and private child welfare agencies partner in an effort to deliver effective and accountable services to children and families (Collins-Camargo, Ensign, & Flaherty, 2008). While anecdotal information suggests that managers in competitive markets have incentives to carefully select and implement performance management strategies (McBeath, Briggs, & Aisenberg, 2009; Smith, 2010), little is known about the effectiveness of these strategies. This paper explores managerial perceptions regarding the usefulness of three techniques for performance management: supervisory review within the human resources model; priority review within internal processes; and outcomes management within the rational goal model. Managerial perceptions of the effectiveness of these efforts are examined in relation to organizational characteristics, capacity, and interagency competition.

Suggested Citation

  • Collins-Camargo, Crystal & Chuang, Emmeline & McBeath, Bowen & Bunger, Alicia C., 2014. "Private child welfare agency managers' perceptions of the effectiveness of different performance management strategies," Children and Youth Services Review, Elsevier, vol. 38(C), pages 133-141.
    • Handle: RePEc:eee:cysrev:v:38:y:2014:i:c:p:133-141
    DOI: 10.1016/j.childyouth.2014.01.019
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    References listed on IDEAS

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    1. McBeath, Bowen & Briggs, Harold E. & Aisenberg, Eugene, 2009. "The role of child welfare managers in promoting agency performance through experimentation," Children and Youth Services Review, Elsevier, vol. 31(1), pages 112-118, January.
    2. Hannah, Gordon & Ray, Marilyn & Wandersman, Abraham & Chien, Victoria H., 2010. "Developing performance-based contracts between agencies and service providers: Results from a Getting To Outcomes support system with social service agencies," Children and Youth Services Review, Elsevier, vol. 32(10), pages 1430-1436, October.
    3. Tan, Kim Hua & Rae, Rosalind H., 2009. "Uncovering the links between regulation and performance measurement," International Journal of Production Economics, Elsevier, vol. 122(1), pages 449-457, November.
    4. Courtney, Mark E. & Needell, Barbara & Wulczyn, Fred, 2004. "Unintended consequences of the push for accountability: the case of national child welfare performance standards," Children and Youth Services Review, Elsevier, vol. 26(12), pages 1141-1154, December.
    5. Bunger, Alicia C. & Collins-Camargo, Crystal & McBeath, Bowen & Chuang, Emmeline & Pérez-Jolles, Monica & Wells, Rebecca, 2014. "Collaboration, competition, and co-opetition: Interorganizational dynamics between private child welfare agencies and child serving sectors," Children and Youth Services Review, Elsevier, vol. 38(C), pages 113-122.
    6. H. Brinton Milward & Keith Provan, 2003. "Managing the hollow state Collaboration and contracting," Public Management Review, Taylor & Francis Journals, vol. 5(1), pages 1-18, March.
    7. Collins-Camargo, Crystal & Sullivan, Dana & Murphy, April, 2011. "Use of data to assess performance and promote outcome achievement by public and private child welfare agency staff," Children and Youth Services Review, Elsevier, vol. 33(2), pages 330-339, February.
    8. Figlio, David N. & Kenny, Lawrence W., 2009. "Public sector performance measurement and stakeholder support," Journal of Public Economics, Elsevier, vol. 93(9-10), pages 1069-1077, October.
    9. Courtney, Mark E., 2000. "Managed care and child welfare services: What are the issues?," Children and Youth Services Review, Elsevier, vol. 22(2), pages 87-91, February.
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    Cited by:

    1. Griffiths, Austin & Holderfield-Gaither, Emily & Funge, Simon P. & Warfel, Erin T., 2021. "Satisfaction, willingness, and well-being: Examining the perceptions of a statewide sample of public and private foster parents," Children and Youth Services Review, Elsevier, vol. 121(C).
    2. Collins-Camargo, Crystal & Hollie, Mary & McBeath, Bowen, 2014. "Private child and family serving agencies: Implications of national survey results for policy and managerial practice," Children and Youth Services Review, Elsevier, vol. 38(C), pages 142-149.
    3. Almeida Prado Cestari, José Marcelo & Pinheiro de Lima, Edson & Deschamps, Fernando & Morton Van Aken, Eileen & Treinta, Fernanda & Moura, Louisi Francis, 2018. "A case study extension methodology for performance measurement diagnosis in nonprofit organizations," International Journal of Production Economics, Elsevier, vol. 203(C), pages 225-238.
    4. Murphy Haley & Robichau Robbie Waters, 2016. "Governmental Influences on Organizational Capacity: The Case of Child Welfare Nonprofits," Nonprofit Policy Forum, De Gruyter, vol. 7(3), pages 339-367, September.

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