Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study
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- Lillis, Anne M., 2002. "Managing multiple dimensions of manufacturing performance -- an exploratory study," Accounting, Organizations and Society, Elsevier, vol. 27(6), pages 497-529, August.
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- Kimberly A. Bates & Susan D. Amundson & Roger G. Schroeder & William T. Morris, 1995. "The Crucial Interrelationship Between Manufacturing Strategy and Organizational Culture," Management Science, INFORMS, vol. 41(10), pages 1565-1580, October.
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- Eugene W. Anderson & Claes Fornell & Roland T. Rust, 1997. "Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services," Marketing Science, INFORMS, vol. 16(2), pages 129-145.
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