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Influence On Turnover In The Housekeeping Department: A Case Of Some Selected Hotels In Bolgatanga Municipality

Author

Listed:
  • Catherine Fuseini

    (Bongo Senior High School, Bongo, Ghana)

  • Ellen Olu Fagbemi

    (Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development, Kumasi, Ghana,)

  • Joshua Awuni

    (Bongo Senior High School, Bolgatanga, Ghana)

Abstract

In the competitive business world, employee turnover has been a pressing issue facing organisations around the world. The study sought to investigate the influence on turnover in the housekeeping department of some selected hotels in Bolgatanga municipality. A descriptive survey design was used. The population of the study comprised 200 employees from the housekeeping department of five hotels in Bolgatanga Municipality. The study used purposive and simple random sampling to select 100 housekeeping employees and 40 hotel management employees. The main instrument used in this study was the questionnaire. Descriptive statistics such as mean and standard deviation were used to summarise the data. The study revealed high employee turnover in the housekeeping department of hotels in Bolgatanga municipality. It was revealed that 3-4 employees leave the housekeeping department of the sampled hotels in Bolgatanga Municipality every year. The results show that employees' expectations are a major determinant of turnover in the housekeeping department of hotels in Bolgatanga municipality. The study revealed that employee expectations have a significant influence on employee turnover in the housekeeping department (p

Suggested Citation

  • Catherine Fuseini & Ellen Olu Fagbemi & Joshua Awuni, 2024. "Influence On Turnover In The Housekeeping Department: A Case Of Some Selected Hotels In Bolgatanga Municipality," Cactus - The tourism journal for research, education, culture and soul, Bucharest University of Economic Studies, vol. 6(2), pages 73-92.
    • Handle: RePEc:bum:cactus:v:6:y:2024:i:2:p:73-92
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    References listed on IDEAS

    as
    1. Bilqees Ghani & Muhammad Zada & Khalid Rasheed Memon & Rezwan Ullah & Afraseyab Khattak & Heesup Han & Antonio Ariza-Montes & Luis Araya-Castillo, 2022. "Challenges and Strategies for Employee Retention in the Hospitality Industry: A Review," Sustainability, MDPI, vol. 14(5), pages 1-26, March.
    2. Sophie Hennekam & Subramaniam Ananthram, 2020. "Involuntary and voluntary demotion: employee reactions and outcomes," Post-Print hal-03232764, HAL.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    housekeeping department; turnover; employee; hotels; Bolgatanga;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

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