IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v9y2025issue-2p3416-3423.html
   My bibliography  Save this article

The Remote Work Puzzle: Unravelling Key Factors in Employee Retention

Author

Listed:
  • Sharareh Shahidi Hamedani

    (Faculty of Business, UNITAR International University Malaysia)

  • Nik Anis Sazwani Nik Abdullah

    (Kuala Lumpur Metropolitan Business School, Kuala Lumpur Metropolitan University College)

  • Santhini Subramaniam

    (Faculty of Business, UNITAR International University Malaysia)

  • Muhammad Muzammil

    (Faculty of Business, UNITAR International University Malaysia)

  • Gan Poh Kat

    (Faculty of Business, UNITAR International University Malaysia)

Abstract

Employee retention in remote work settings is influenced by various workplace dynamics, particularly within fast-evolving industries like technology. This study investigates how non-financial factors, specifically work hours, conflict resolution, and peer acknowledgment, impact employee retention in the context of remote work within Klang Valley’s technology sector, Malaysia. Using a quantitative approach, data were collected from 104 non-managerial employee and analysed through Smart PLS, the findings reveal that conflict resolution and peer acknowledgment significantly enhance employee retention, whereas work hours show no notable effect. This insight can guide organizations in crafting effective remote work policies to boost employee satisfaction and commitment, contributing to the broader understanding of retention strategies in remote work environments.

Suggested Citation

  • Sharareh Shahidi Hamedani & Nik Anis Sazwani Nik Abdullah & Santhini Subramaniam & Muhammad Muzammil & Gan Poh Kat, 2025. "The Remote Work Puzzle: Unravelling Key Factors in Employee Retention," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(2), pages 3416-3423, February.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-2:p:3416-3423
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-9-issue-2/3416-3423.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/the-remote-work-puzzle-unravelling-key-factors-in-employee-retention/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sharareh Shahidi Hamedani & Abdullah Abdulaziz Bawazir & Amirul Bin Annuar, 2024. "The Impact of Working Environment, Salary, and Job Security on Job Satisfaction among Workers in Sarawak’s Government Linked Company: The Case of Sarawak Digital Economy Corporation," Journal of Entrepreneurship and Business Innovation, Macrothink Institute, Journal of Entrepreneurship and Business Innovation, vol. 11(1), pages 1-20, December.
    2. Bilqees Ghani & Muhammad Zada & Khalid Rasheed Memon & Rezwan Ullah & Afraseyab Khattak & Heesup Han & Antonio Ariza-Montes & Luis Araya-Castillo, 2022. "Challenges and Strategies for Employee Retention in the Hospitality Industry: A Review," Sustainability, MDPI, vol. 14(5), pages 1-26, March.
    3. Stephanie Duchek, 2020. "Organizational resilience: a capability-based conceptualization," Business Research, Springer;German Academic Association for Business Research, vol. 13(1), pages 215-246, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tapio Riepponen & Mikko Moilanen & Jaakko Simonen, 2023. "Themes of resilience in the economics literature: A topic modeling approach," Regional Science Policy & Practice, Wiley Blackwell, vol. 15(2), pages 326-356, April.
    2. Jurek, Kinga, 2023. "Wpływ Szoków Ekonomicznych i Środowiskowych na Polskie Gospodarstwa Rolne w Latach 2010-2019," Roczniki (Annals), Polish Association of Agricultural Economists and Agribusiness - Stowarzyszenie Ekonomistow Rolnictwa e Agrobiznesu (SERiA), vol. 2023(4).
    3. M. Radic & P. Herrmann & P. Haberland & Carla R. Riese, 2022. "Development of a Business Model Resilience Framework for Managers and Strategic Decision-makers," Schmalenbach Journal of Business Research, Springer, vol. 74(4), pages 575-601, December.
    4. Julia Eichholz & Nicole Hoffmann & Anja Schwering, 2024. "The role of risk management orientation and the planning function of budgeting in enhancing organizational resilience and its effect on competitive advantages during times of crises," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 35(1), pages 17-58, March.
    5. Marina Fiedler & Thomas Hutzschenreuter & Martin Klarmann & Barbara E. Weißenberger, 2023. "Transformation: Challenges, Impact, and Consequences," Schmalenbach Journal of Business Research, Springer, vol. 75(3), pages 271-279, September.
    6. Jin, Shaorong & Xiong, Ruoyu & Peng, Huan & Tang, Shiyu, 2025. "ESG performance and private enterprise resilience: Evidence from Chinese financial markets," International Review of Financial Analysis, Elsevier, vol. 98(C).
    7. Bernhard Fietz & Julia Hillmann & Edeltraud Guenther, 2021. "Cultural Effects on Organizational Resilience: Evidence from the NAFTA Region," Schmalenbach Journal of Business Research, Springer, vol. 73(1), pages 5-46, March.
    8. Chenguang Hu & Kyung Hwan Yun & Ziqi Su & Chang Xi, 2022. "Effective Crisis Management during Adversity: Organizing Resilience Capabilities of Firms and Sustainable Performance during COVID-19," Sustainability, MDPI, vol. 14(20), pages 1-20, October.
    9. Peralta Karie Jo, 2025. "Perceived and Pursued Opportunities from Mass Deportation Threats: The Case of Haitian Migrant-Serving Nonprofit Organizations in the Dominican Republic," Nonprofit Policy Forum, De Gruyter, vol. 16(2), pages 229-248.
    10. Udeke Huiskamp & Bauke ten Brinke & Gert Jan Kramer, 2022. "The climate resilience cycle: Using scenario analysis to inform climate‐resilient business strategies," Business Strategy and the Environment, Wiley Blackwell, vol. 31(4), pages 1763-1775, May.
    11. Giffoni, Eduarda & Jude, Simon & Smith, Heather M. & Pollard, Simon J.T., 2022. "Real-life resilience: Exploring the organisational environment of international water utilities," Utilities Policy, Elsevier, vol. 79(C).
    12. Bojan Obrenovic & Danijela Godinic & Mato Njavro, 2024. "Sustaining company performance during the war-induced crisis using sourcing capability and substitute input," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 26(12), pages 30001-30026, December.
    13. Yuan, Ruizhi & Luo, Jun & Liu, Martin J. & Yu, Jiang, 2022. "Understanding organizational resilience in a platform-based sharing business: The role of absorptive capacity," Journal of Business Research, Elsevier, vol. 141(C), pages 85-99.
    14. Kevin Baird & Sophia Su & Rahat Munir, 2023. "The mediating role of levers of controls on the association between sustainable leadership and organisational resilience," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 34(2), pages 167-200, June.
    15. Lu, Ying & Wang, Qingling & Huang, Shiyu & Yu, Wenhui & Yao, Shuyue, 2024. "Resilience quantification and recovery strategy simulation for urban underground logistics systems under node and link attacks: A case study of Nanjing city," International Journal of Critical Infrastructure Protection, Elsevier, vol. 47(C).
    16. Paraskevi (Evi) Dekoulou & Anna Anastasopoulou & Panagiotis Trivellas, 2023. "Employee Performance Implications of CSR for Organizational Resilience in the Banking Industry: The Mediation Role of Psychological Empowerment," Sustainability, MDPI, vol. 15(15), pages 1-20, August.
    17. Maksim Belitski & Christina Guenther & Alexander S. Kritikos & Roy Thurik, 2022. "Economic effects of the COVID-19 pandemic on entrepreneurship and small businesses," Small Business Economics, Springer, vol. 58(2), pages 593-609, February.
    18. Yung-Chieh Wang & Shyang-Woei Lin & Chun-Hung Lee, 2020. "Conducting an Evaluation Framework for Disaster Management under Adaptive Organization Change in a School System," Sustainability, MDPI, vol. 12(16), pages 1-19, August.
    19. Charlotte Förster & Caroline Paparella & Stephanie Duchek & Wolfgang H. Güttel, 2022. "Leading in the Paradoxical World of Crises: How Leaders Navigate Through Crises," Schmalenbach Journal of Business Research, Springer, vol. 74(4), pages 631-657, December.
    20. Nicoletta Fadda & Gianfranco Pischedda & Ludovico Marin? & katia Corsi, 2021. "Sustainable-oriented management come fattore di resilienza organizzativa. Un caso di studio," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2021(2), pages 39-60.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:9:y:2025:issue-2:p:3416-3423. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.