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The Remote Work Puzzle: Unravelling Key Factors in Employee Retention

Author

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  • Sharareh Shahidi Hamedani

    (Faculty of Business, UNITAR International University Malaysia)

  • Nik Anis Sazwani Nik Abdullah

    (Kuala Lumpur Metropolitan Business School, Kuala Lumpur Metropolitan University College)

  • Santhini Subramaniam

    (Faculty of Business, UNITAR International University Malaysia)

  • Muhammad Muzammil

    (Faculty of Business, UNITAR International University Malaysia)

  • Gan Poh Kat

    (Faculty of Business, UNITAR International University Malaysia)

Abstract

Employee retention in remote work settings is influenced by various workplace dynamics, particularly within fast-evolving industries like technology. This study investigates how non-financial factors, specifically work hours, conflict resolution, and peer acknowledgment, impact employee retention in the context of remote work within Klang Valley’s technology sector, Malaysia. Using a quantitative approach, data were collected from 104 non-managerial employee and analysed through Smart PLS, the findings reveal that conflict resolution and peer acknowledgment significantly enhance employee retention, whereas work hours show no notable effect. This insight can guide organizations in crafting effective remote work policies to boost employee satisfaction and commitment, contributing to the broader understanding of retention strategies in remote work environments.

Suggested Citation

  • Sharareh Shahidi Hamedani & Nik Anis Sazwani Nik Abdullah & Santhini Subramaniam & Muhammad Muzammil & Gan Poh Kat, 2025. "The Remote Work Puzzle: Unravelling Key Factors in Employee Retention," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(2), pages 3416-3423, February.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-2:p:3416-3423
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    References listed on IDEAS

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    1. Bilqees Ghani & Muhammad Zada & Khalid Rasheed Memon & Rezwan Ullah & Afraseyab Khattak & Heesup Han & Antonio Ariza-Montes & Luis Araya-Castillo, 2022. "Challenges and Strategies for Employee Retention in the Hospitality Industry: A Review," Sustainability, MDPI, vol. 14(5), pages 1-26, March.
    2. Sharareh Shahidi Hamedani & Abdullah Abdulaziz Bawazir & Amirul Bin Annuar, 2024. "The Impact of Working Environment, Salary, and Job Security on Job Satisfaction among Workers in Sarawak’s Government Linked Company: The Case of Sarawak Digital Economy Corporation," Journal of Entrepreneurship and Business Innovation, Macrothink Institute, Journal of Entrepreneurship and Business Innovation, vol. 11(1), pages 1-20, December.
    3. Stephanie Duchek, 2020. "Organizational resilience: a capability-based conceptualization," Business Research, Springer;German Academic Association for Business Research, vol. 13(1), pages 215-246, April.
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