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Effects of Customer Complaint Management Quality on Business Performance in Service Businesses: An Application in Turkish Banking Sector

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  • S. Sureyya Bengul
  • Cengiz Yilmaz

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  • S. Sureyya Bengul & Cengiz Yilmaz, 2018. "Effects of Customer Complaint Management Quality on Business Performance in Service Businesses: An Application in Turkish Banking Sector," Bogazici Journal, Review of Social, Economic and Administrative Studies, Bogazici University, Department of Economics, vol. 32(2), pages 77-100.
    • Handle: RePEc:boz:journl:v:32:y:2018:i:2:p:77-100
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    File URL: http://www.bujournal.boun.edu.tr/_uploads/32_2_4.pdf
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    References listed on IDEAS

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    1. Jiang, Xu & Li, Yuan, 2008. "The relationship between organizational learning and firms' financial performance in strategic alliances: A contingency approach," Journal of World Business, Elsevier, vol. 43(3), pages 365-379, July.
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