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The scalability of different file‐sharing methods

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  • Ofer Bergman
  • Tamar Israeli
  • Steve Whittaker

Abstract

File sharing is an integral component of modern work. Files can be shared either using Group Information Management (GIM), where collaborators exploit a common repository (e.g., the cloud), or Personal Information Management (PIM), where files are sent via email attachments, and collaborators store files individually in personal collections. Given the recent prevalence of GIM, we compare the effects on retrieval for PIM versus GIM collections. We examine the effects of various theoretically motivated factors relating to collection size, properties of the target file, and user workload. In our study, 289 participants accessed 1,557 of their own shared files in a naturalistic setting. Results indicate that factors relating to collection size, file versions, and user workload negatively affect the retrieval of GIM more than PIM files, indicating that PIM is more scalable than GIM. Testing a very different population, we confirm previous findings that failure percentages of GIM are approximately double those of PIM. We discuss possible theoretical explanations, specifically how factors that hinder retrieval exacerbate the general GIM problem of retrieving files organized by other people. Overall, PIM's greater scalability has practical implications for fast‐growing organizations such as startups when choosing their sharing policies.

Suggested Citation

  • Ofer Bergman & Tamar Israeli & Steve Whittaker, 2020. "The scalability of different file‐sharing methods," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 71(12), pages 1424-1438, December.
    • Handle: RePEc:bla:jinfst:v:71:y:2020:i:12:p:1424-1438
    DOI: 10.1002/asi.24350
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    References listed on IDEAS

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    1. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    2. Ofer Bergman & Steve Whittaker & Mark Sanderson & Rafi Nachmias & Anand Ramamoorthy, 2010. "The effect of folder structure on personal file navigation," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 61(12), pages 2426-2441, December.
    3. Ofer Bergman & Ruth Beyth‐Marom & Rafi Nachmias, 2003. "The user‐subjective approach to personal information management systems," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 54(9), pages 872-878, July.
    4. Ofer Bergman & Steve Whittaker & Mark Sanderson & Rafi Nachmias & Anand Ramamoorthy, 2010. "The effect of folder structure on personal file navigation," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(12), pages 2426-2441, December.
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