IDEAS home Printed from https://ideas.repec.org/a/bjw/socien/v11y2021i1p15-24.html
   My bibliography  Save this article

Organizational citizenship behavior: Scale development and validation

Author

Listed:
  • Nguyen Ngoc Duy Phuong

    (International University, Vietnam National University, Ho Chi Minh City, Vietnam)

  • Le Nguyen Thanh Dong

    (International University, Vietnam National University, Ho Chi Minh City, Vietnam)

Abstract

Employees are expected to perform specific roles in an organization as specified by their job descriptions and superior’s expectations. Bidarian and Jafari (2012) found that employees play an important role in activities in the organization, such as their social interaction with colleagues and leaders to conduct the activities. These extra-role behavior’ are behaviors termed as Organizational Citizenship Behavior (OCB). Although many OCB studies have been conducted in Vietnam, it is under adequate. Based on Organ (1988) and Podsakoff, MacKenzie, Paine, and Bachrach (2000), this research develops and confirms the OCB scale in the higher education context. The mixed-method (in-depth interview of one vice-rector, two HR managers, three deans, and collecting quantitative data from 317 academician and non-academic staff) was used to develop a new scale suitable to the Vietnamese context. The research results determine OCB factors include altruism, conscientiousness, sportsmanship, courtesy, and civic virtue.

Suggested Citation

  • Nguyen Ngoc Duy Phuong & Le Nguyen Thanh Dong, 2021. "Organizational citizenship behavior: Scale development and validation," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - SOCIAL SCIENCES, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 11(1), pages 15-24.
    • Handle: RePEc:bjw:socien:v:11:y:2021:i:1:p:15-24
    DOI: 10.46223/HCMCOUJS.soci.en.11.1.1904.2021
    as

    Download full text from publisher

    File URL: https://journalofscience.ou.edu.vn/index.php/soci-en/article/view/1904/1534
    Download Restriction: no
    File URL: https://libkey.io/10.46223/HCMCOUJS.soci.en.11.1.1904.2021?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Gary S. Becker, 1962. "Investment in Human Capital: A Theoretical Analysis," NBER Chapters, in: Investment in Human Beings, pages 9-49, National Bureau of Economic Research, Inc.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Prof. Dr. Adem KALCA & Resc. Assist. Atakan DURMAZ, 2012. "Diaspora As The Instrument Of Humane Capital," International Journal of Business and Social Research, LAR Center Press, vol. 2(5), pages 94-104, October.
    2. Henneberger, Fred & Sousa-Poza, Alfonso, 2002. "Beweggründe und Determinanten zwischenbetrieblicher Mobilität: Die Schweiz in einer internationalen Perspektive (Motives and determinants of job-to-job mobility : Switzerland in an international persp," Mitteilungen aus der Arbeitsmarkt- und Berufsforschung, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany], vol. 35(2), pages 205-231.
    3. Dimitris Pavlopoulos & Ruud Muffels & Jeroen K. Vermunt, 2009. "Training and Low‐pay Mobility: The Case of the UK and the Netherlands," LABOUR, CEIS, vol. 23(s1), pages 37-59, March.
    4. Hans J. Baumgartner & Viktor Steiner, 2004. "Enrolment into Higher Education and Changes in Repayment Obligations of Student Aid – Microeconometric Evidence for Germany," HEW 0410003, University Library of Munich, Germany.
    5. Moretti, Luca & Mayerl, Martin & Mühlemann, Samuel & Schlögl, Peter & Wolter, Stefan C., 2017. "So Similar and Yet So Different: A Comparative Analysis of a Firm's Cost and Benefits of Apprenticeship Training in Austria and Switzerland," IZA Discussion Papers 11081, Institute of Labor Economics (IZA).
    6. Kawai, Eizo, 2001. "Re-examination of wage, employment, and hours adjustments: what is crucial for differences in the adjustments?," Japan and the World Economy, Elsevier, vol. 13(4), pages 483-497, December.
    7. Josse Delfgaauw & Otto H. Swank, 2016. "Task‐Specific Human Capital and Organizational Inertia," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 25(3), pages 608-626, September.
    8. Jones, Cheryl Bland & Gates, Michael, 2004. "Gender-based wage differentials in a predominantly female profession: observations from nursing," Economics of Education Review, Elsevier, vol. 23(6), pages 615-631, December.
    9. Przygodzki, Zbigniew, 2019. "Terytorialny wymiar kapitału ludzkiego," Gospodarka Narodowa-The Polish Journal of Economics, Szkoła Główna Handlowa w Warszawie / SGH Warsaw School of Economics, vol. 2019(4), December.
    10. Julien Albertini & Arthur Poirier & Anthony Terriau, 2025. "Payroll Tax Reductions on Low Wages and Minimum Wage in France," Working Papers 2501, Groupe d'Analyse et de Théorie Economique Lyon St-Étienne (GATE Lyon St-Étienne), Université de Lyon.
    11. Jeremy T. Fox, 2010. "Estimating the Employer Switching Costs and Wage Responses of Forward-Looking Engineers," Journal of Labor Economics, University of Chicago Press, vol. 28(2), pages 357-412, April.
    12. Roxana Elena Manea, 2021. "School Feeding Programmes, Education and Food Security in Rural Malawi," CIES Research Paper series 63-2020, Centre for International Environmental Studies, The Graduate Institute.
    13. Ayaka Nakamura, 2019. "The Effect of Employer Tenure on Wages in Japan," OSIPP Discussion Paper 19E007, Osaka School of International Public Policy, Osaka University.
    14. Domenico Delli Gatti & Jakob Grazzini & Domenico Massaro & Fabrizio Panebianco, 2022. "The Impact of Growth on the Transmission of Patience," CESifo Working Paper Series 9829, CESifo.
    15. Tom Coupé & Valérie Smeets & Frédéric Warzynski, 2006. "Incentives, Sorting and Productivity along the Career: Evidence from a Sample of Top Economists," The Journal of Law, Economics, and Organization, Oxford University Press, vol. 22(1), pages 137-167, April.
    16. Fabian Sander & Irene Kriesi, 2019. "Medium and Long-Term Returns to Professional Education in Switzerland: Explaining Differences between Occupational Fields," Social Inclusion, Cogitatio Press, vol. 7(3), pages 136-153.
    17. Fischer, Barbara & Telser, Harry & Zweifel, Peter & von Wyl, Viktor & Beck, Konstantin & Weber, Andreas, 2023. "The value of a QALY towards the end of life and its determinants: Experimental evidence," Social Science & Medicine, Elsevier, vol. 326(C).
    18. Giorgio Vittadini & Giuseppe Folloni & Caterina Sturaro, 2022. "The Development of Cognitive and Noncognitive Skills in Students in the Autonomous Province of Trento," Economies, MDPI, vol. 10(7), pages 1-17, July.
    19. Christian Grund & Dirk Sliwka, 2007. "Reference-Dependent Preferences and the Impact of Wage Increases on Job Satisfaction: Theory and Evidence," Journal of Institutional and Theoretical Economics (JITE), Mohr Siebeck, Tübingen, vol. 163(2), pages 313-335, June.
    20. Daria Luchinskaya & Peter Dickinson, 2019. "‘Virtuous’ and ‘Vicious’ Circles? Adults’ Participation in Different Types of Training in the UK and Its Association with Wages," Social Inclusion, Cogitatio Press, vol. 7(3), pages 177-201.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjw:socien:v:11:y:2021:i:1:p:15-24. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Vu Tuan Truong (email available below). General contact details of provider: https://journalofscience.ou.edu.vn/index.php/soci-en .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.