IDEAS home Printed from https://ideas.repec.org/a/bjc/journl/v7y2020i5p153-166.html
   My bibliography  Save this article

Role of MIS Functions in Enhance the Business Processes and Operational Excellence of the Banks

Author

Listed:
  • Mohammed Abed Al-Hayy Al-Dalaien

    (Student, Department of Business Administration, Al-Madinah International University, Serdang, Malaysia)

  • Sadun Naser Yassin Alheety

    (Assistant professor Al-Madinah International University, Serdang, Malaysia)

  • Mohammad Mahmoud Alzubi

    (Assistant professor Al-Madinah International University, Serdang, Malaysia)

Abstract

The importance of utilizing of Management Information System (MIS) is increased to manage information, improve the business processes, and enhance the operational excellence of the organizations. There are many challenges faced by applying the MIS system in organization. The organizations should manage the MIS functions based on the nature of the information workflow and working functionality order to enhance the business processes and operational excellence. This study aims to explore the role of MIS efficiency and effectiveness in improve the business processes and the operational excellence of the Jordanian banks. The data of this research is collected from 159 managers in two Jordanian banks; Islamic Jordanian bank and Housing bank. In order to address the research aims, the SPSS and AMOS tools are utilized to conduct several analyses such as demographic analysis, confirmatory factors analysis, and descriptive analysis. The results show that the effectiveness and efficiency of MIS functions would be designed based on the business processes such as information workflow and working functionality. The MIS efficiency includes many dimensions such as throughput, transaction speed, system availability, information accuracy, and response rate. The MIS effectiveness includes many dimensions such as usability, conversion rare and financial requirements. The effective and efficient MIS functions plays important role in improve the operational excellence of the banks such as working innovations and services quality. This research provides useful information about the relationship between the MIS functions, business processes, and operational excellence in the banks.

Suggested Citation

  • Mohammed Abed Al-Hayy Al-Dalaien & Sadun Naser Yassin Alheety & Mohammad Mahmoud Alzubi, 2020. "Role of MIS Functions in Enhance the Business Processes and Operational Excellence of the Banks," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 7(5), pages 153-166, May.
    • Handle: RePEc:bjc:journl:v:7:y:2020:i:5:p:153-166
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijrsi/digital-library/volume-7-issue-5/153-166.pdf
    Download Restriction: no
    File URL: https://www.rsisinternational.org/virtual-library/papers/role-of-mis-functions-in-enhance-the-business-processes-and-operational-excellence-of-the-banks/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Berger, Allen N. & Mester, Loretta J., 2003. "Explaining the dramatic changes in performance of US banks: technological change, deregulation, and dynamic changes in competition," Journal of Financial Intermediation, Elsevier, vol. 12(1), pages 57-95, January.
    2. Gunasekaran, A. & Ngai, E.W.T. & McGaughey, R.E., 2006. "Information technology and systems justification: A review for research and applications," European Journal of Operational Research, Elsevier, vol. 173(3), pages 957-983, September.
    3. Levine,Ross Eric, 2004. "The Corporate Governance of Banks - a concise discussion of concepts and evidence," Policy Research Working Paper Series 3404, The World Bank.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Williams, Jonathan & Nguyen, Nghia, 2005. "Financial liberalisation, crisis, and restructuring: A comparative study of bank performance and bank governance in South East Asia," Journal of Banking & Finance, Elsevier, vol. 29(8-9), pages 2119-2154, August.
    2. mamatzakis, em, 2014. "The effect of corporate governance on the performance of US investment banks," MPRA Paper 60198, University Library of Munich, Germany.
    3. Jiang, Chunxia & Yao, Shujie & Zhang, Zongyi, 2009. "The effects of governance changes on bank efficiency in China: A stochastic distance function approach," China Economic Review, Elsevier, vol. 20(4), pages 717-731, December.
    4. Hsueh-Li HUANG & Lien-Wen LIANG & Yi-Ching SU CHU, 2022. "The Impact of Corporate Social Responsibility and Corporate Governance on Bank Efficiency. Comparative Analysis of Consolidated and Nonconsolidated Banks," Journal for Economic Forecasting, Institute for Economic Forecasting, vol. 0(3), pages 105-127, October.
    5. Ho, Chun-Yu, 2012. "Market structure, welfare, and banking reform in China," Journal of Comparative Economics, Elsevier, vol. 40(2), pages 291-313.
    6. Koetter Michael, 2008. "An Assessment of Bank Merger Success in Germany," German Economic Review, De Gruyter, vol. 9(2), pages 232-264, May.
    7. Chenini Hajer & Jarboui Anis, 2018. "Analysis of the Impact of Governance on Bank Performance: Case of Commercial Tunisian Banks," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 9(3), pages 871-895, September.
    8. Nathan H. Miller, 2008. "Competition When Consumers Value Firm Scope," EAG Discussions Papers 200807, Department of Justice, Antitrust Division.
    9. Rubén Chavarín, 2020. "Risk governance, banks affiliated to business groups, and foreign ownership," Risk Management, Palgrave Macmillan, vol. 22(1), pages 1-37, March.
    10. Brogi, Marina & Lagasio, Valentina, 2022. "Better safe than sorry. Bank corporate governance, risk-taking, and performance," Finance Research Letters, Elsevier, vol. 44(C).
    11. Athanasoglou, Panayiotis P. & Georgiou, Evangelia A. & Staikouras, Christos C., 2009. "Assessing output and productivity growth in the banking industry," The Quarterly Review of Economics and Finance, Elsevier, vol. 49(4), pages 1317-1340, November.
    12. Simar, Leopold & Wilson, Paul W., 2007. "Estimation and inference in two-stage, semi-parametric models of production processes," Journal of Econometrics, Elsevier, vol. 136(1), pages 31-64, January.
    13. Turk Ariss, Rima, 2010. "On the implications of market power in banking: Evidence from developing countries," Journal of Banking & Finance, Elsevier, vol. 34(4), pages 765-775, April.
    14. de Camargo Fiorini, Paula & Roman Pais Seles, Bruno Michel & Chiappetta Jabbour, Charbel Jose & Barberio Mariano, Enzo & de Sousa Jabbour, Ana Beatriz Lopes, 2018. "Management theory and big data literature: From a review to a research agenda," International Journal of Information Management, Elsevier, vol. 43(C), pages 112-129.
    15. Joohyung Ha, 2021. "Bank accounting conservatism and bank loan quality," Journal of Business Finance & Accounting, Wiley Blackwell, vol. 48(3-4), pages 498-532, March.
    16. Subhash C. Ray & Shilpa Sethia, 2022. "Nonparametric measurement of potential gains from mergers: an additive decomposition and application to Indian bank mergers," Journal of Productivity Analysis, Springer, vol. 57(2), pages 115-130, April.
    17. Panagiotis Staikouras & Christos Staikouras & Maria-Eleni Agoraki, 2007. "The effect of board size and composition on European bank performance," European Journal of Law and Economics, Springer, vol. 23(1), pages 1-27, February.
    18. Maria Teresa Medeiros Garcia & Ana Jin Ye, 2023. "Risk-taking by banks: evidence from European Union countries," China Finance Review International, Emerald Group Publishing Limited, vol. 13(4), pages 537-567, August.
    19. Berger, Allen N, 2003. "The Economic Effects of Technological Progress: Evidence from the Banking Industry," Journal of Money, Credit and Banking, Blackwell Publishing, vol. 35(2), pages 141-176, April.
    20. Allen N. Berger & Astrid A. Dick & Lawrence G. Goldberg & Lawrence White, 2005. "The Effects of Competition from Large, Multimarket Firms on the Performance of Small, Single-Market Firms: Evidence from the Banking Industry," Working Papers 05-02, New York University, Leonard N. Stern School of Business, Department of Economics.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjc:journl:v:7:y:2020:i:5:p:153-166. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Renu Malsaria (email available below). General contact details of provider: https://www.rsisinternational.org/journals/ijrsi/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.