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The Effects of Financial Management, Staff Commitment and Satisfaction, and Management Team Professionalism on the Quality of Nursing Home Services in China

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  • Loo Yew Liang

    (New Era University College, Kajang, Selangor, Malaysia)

  • Liang Jiayi

    (New Era University College, Kajang, Selangor, Malaysia)

Abstract

In the context of China’s rapidly aging population and the increasing demand for superior elderly care services, the effective management of internal resources in nursing homes has become crucial. This study explores the effects of financial management, staff commitment and satisfaction, and management team professionalism on the service quality of nursing homes crossing three cities in Shandong Province which are Weihai, Jinan, and Linyi as this study samples. The research focuses on how these three identified variables contributed to the overall performance and service standards of nursing homes which play a vital role in supporting the well-being of the elderly population in these regions. Data were collected cross-sectionally from these three cities through a well-structured survey questionnaire with a quota sampling technique from nursing home administrators and staff. A total of 300 valid responses were retrieved out of 300 questionnaires distributed as the basis for the data analysis. The statistical analysis was executed using the SPSS Version 28.0 showing the overall α value for Cronbach was 0.874, thus indicating that the measured variables were highly reliable. The study also showed a strong positive correlation between financial management, staff commitment and satisfaction, and the management team professionalism and service quality. These findings underlined those have been practising financial practices, engaged staff, and professionally competent management are significant enhancers of quality care in nursing homes. The study contributes to useful lessons for policymakers and nursing home administrators on how best to optimize resource management and professional capability development in meeting the growing demand for quality elderly care services in China. Furthermore, the empiral results of this study would be very vital to improving efficiency and quality in the operations of nursing homes in Shandong Province as a prototype section that can be replicated in areas with similar challenges.

Suggested Citation

  • Loo Yew Liang & Liang Jiayi, 2025. "The Effects of Financial Management, Staff Commitment and Satisfaction, and Management Team Professionalism on the Quality of Nursing Home Services in China," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 12(2), pages 807-826, February.
    • Handle: RePEc:bjc:journl:v:12:y:2025:i:2:p:807-826
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    References listed on IDEAS

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    1. Shoujin Shan & Zhonggen Sun & Furong Zhang & Ruilian Zhang & Bingqing Yang, 2021. "Have Elderly Individuals in Urban China Been Satisfied with Nursing Services during the COVID-19 Pandemic?," IJERPH, MDPI, vol. 18(20), pages 1-15, October.
    2. Birger Wernerfelt, 1984. "A resource‐based view of the firm," Strategic Management Journal, Wiley Blackwell, vol. 5(2), pages 171-180, April.
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