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Generation Z: Factors Influencing Online Purchase Behaviour in Kuala Lumpur and Selangor

Author

Listed:
  • Lee Yien Xing

    (Department of Management Studies, Faculty of Business and Management, UCSI University, Malaysia)

  • Khaw Rou Ai

    (Department of Management Studies, Faculty of Business and Management, UCSI University, Malaysia)

  • Uma Thevi Munikrishnan

    (Department of Management Studies, Faculty of Business and Management, UCSI University, Malaysia)

  • Nurfaradilla Haron

    (Department of Economics, Islamic Finance & Muamalat, Academy of Contemporary Islamic Studies (ACIS), University Technology MARA (UiTM), Shah Alam, Selangor, Malaysia.)

  • Aeshah Mohd Ali

    (Arshad Ayub Graduate Business School, University Technology MARA (UiTM), Shah Alam, Malaysia)

  • Nor Aziyatul Izni

    (Centre of Foundation Studies, University Technology MARA, Cawangan Selangor, Kampus Dengkil, Dengkil, Selangor, Malaysia)

  • Nur Ilyana Ismarau Tajuddin

    (Pusat Tamhidi, University Sains Islam Malaysia, Nilai, Negeri Sembilan, Malaysia)

Abstract

The “Shared Prosperity Vision 2030†and the Malaysia Digital Economy Plan predicted 500,000 jobs will be created and 22.6% of Malaysia’s GDP will come from the digital sector. Therefore, the aim of this research is to assess the factors (price, e-commerce purchase experience, security, perceived risk, and perceived benefit) influencing online purchase behaviour among Generation Z in Kuala Lumpur and Selangor. The Theory Planned Behaviour (TPB) was used to analyse the human behavioural decisions. The theory asserted the three main elements (attitude, subjective norms, and perceived behaviour control) will affect certain behavioural intentions of individuals. Four hundred (400) questionnaires were distributed on a recommended sample for Generation Z at selected Private HEIs in Kuala Lumpur and Selangor. The set of data collected was examined using IBM SPPS (version 23) for data analysis. The findings of this research resulted in a significant influence of price and perceived benefit towards online purchase behaviour among generation Z. Overall, price was the most significant factor (β = .230; p = .000

Suggested Citation

  • Lee Yien Xing & Khaw Rou Ai & Uma Thevi Munikrishnan & Nurfaradilla Haron & Aeshah Mohd Ali & Nor Aziyatul Izni & Nur Ilyana Ismarau Tajuddin, 2025. "Generation Z: Factors Influencing Online Purchase Behaviour in Kuala Lumpur and Selangor," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(3), pages 1701-1716, March.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-3:p:1701-1716
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    References listed on IDEAS

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    1. Aldhmour, Fairouz & Sarayrah, Isra, 2016. "An Investigation Of Factors Influencing Consumers' Intention To Use Online Shopping: An Empirical Study In South Of Jordan," Journal of Internet Banking and Commerce, , vol. 21(02), pages 01-50, August.
    2. Sullivan, Yulia W. & Kim, Dan J., 2018. "Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments," International Journal of Information Management, Elsevier, vol. 39(C), pages 199-219.
    3. Ali, Mazhar & Amir, Dr.Huma & Shamsi, Dr.Aamir, 2021. "Consumer Herding Behavior in Online Buying: A Literature Review," MPRA Paper 107435, University Library of Munich, Germany.
    4. Nurul Nadia Abd Aziz & Normilia Abd Wahid, 2018. "Factors Influencing Online Purchase Intention among University Students," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(7), pages 702-717, July.
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