IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v9y2025issue-3p1181-1192.html
   My bibliography  Save this article

The Impact of Perceived Superior Trust on Work Performance: The Role of Burnout and Work Engagement at Indonesia’s Ministry of Religious Affairs

Author

Listed:
  • Alfi Syahrin

    (Master of Management Study Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia)

  • Muhammad Adam

    (Master of Management Study Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia)

  • Syafruddin Chan

    (Master of Management Study Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia)

Abstract

This study aims to analyze the effect of Burnout, Perceived Superior Trust, and Work Engagement on Work Performance among State Civil Apparatus (ASN) of the Ministry of Religious Affairs Office of Pidie Regency, Indonesia. Specifically, this study explores how Burnout can reduce performance, as well as how Perceived Superior Trust and Work Engagement play a role in improving Work Performance. This study seeks to enhance understanding of how psychological and organizational factors shape employee performance in government institutions. This study employs a quantitative research approach using survey methods for data collection. The research instrument is a questionnaire based on a 5-point Likert scale. The population of this study was all ASN at the Ministry of Religion Office of Pidie Regency with a total of 1,850 people. Sampling using the Raosoft method with an error rate of 6%, resulted in 231 respondents. The data analysis technique used Structural Equation Modeling (SEM) with IBM SPSS-AMOS software version 28. The results of the study showed that Burnout had a negative effect on Work Performance, while Perceived Superior Trust played a significant role in reducing Burnout. Work Engagement has a significant effect on increasing Work Performance, and its interaction with Burnout and Perceived Superior Trust also has an impact on performance. This study is useful for policymakers and organizational managers, especially in increasing ASN productivity through Burnout management strategies, increasing trust in the work environment, and strengthening work involvement to improve Work Performance sustainably.

Suggested Citation

  • Alfi Syahrin & Muhammad Adam & Syafruddin Chan, 2025. "The Impact of Perceived Superior Trust on Work Performance: The Role of Burnout and Work Engagement at Indonesia’s Ministry of Religious Affairs," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(3), pages 1181-1192, March.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-3:p:1181-1192
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-9-issue-3/1181-1192.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/the-impact-of-perceived-superior-trust-on-work-performance-the-role-of-burnout-and-work-engagement-at-indonesias-ministry-of-religious-affairs/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    2. Martha Harunavamwe & Herbert Kanengoni, 2023. "Hybrid and virtual work settings; the interaction between technostress, perceived organisational support, work-family conflict and the impact on work engagement," African Journal of Economic and Management Studies, Emerald Group Publishing Limited, vol. 14(2), pages 252-270, April.
    3. Ying Zhang & Jingjing Li & Yahui Song & Zhenxing Gong, 2020. "Radical and incremental creativity: associations with work performance and well-being," European Journal of Innovation Management, Emerald Group Publishing Limited, vol. 24(3), pages 968-983, April.
    4. Earth Chandrruangphen & Nuttapol Assarut & Sukree Sinthupinyo, 2022. "The effects of live streaming attributes on consumer trust and shopping intentions for fashion clothing," Cogent Business & Management, Taylor & Francis Journals, vol. 9(1), pages 2034238-203, December.
    5. Mohammad Salman & Showkat Ahmad Ganie & Imran Saleem, 2020. "Employee Competencies as Predictors of Organizational Performance: A Study of Public and Private Sector Banks," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 45(4), pages 416-432, November.
    6. Rachid Zeffane & Shaker Bani Melhem & Priya Baguant, 2018. "The impact of job satisfaction, trust, gender and supervisor support on perceived organisational performance: an exploratory study in the UAE service sector," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 14(3), pages 339-359.
    7. Xiaoli Liu & Xiaopeng Ren, 2022. "Analysis of the Mediating Role of Psychological Empowerment between Perceived Leader Trust and Employee Work Performance," IJERPH, MDPI, vol. 19(11), pages 1-26, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Neilul Audhar & Mahdani Ibrahim & Syafruddin Chan, 2025. "The Influence of Sustainable Human Resource Management and Career Development to Work Performance Mediated by Organizational Commitment and Knowledge-Sharing Behavior as a Moderating Variable in Agric," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(3), pages 279-288, March.
    2. Hyo Sun Jung & Kyung Hwa Seo & Hye Hyun Yoon, 2020. "The Importance of Leader Integrity on Family Restaurant Employees’ Engagement and Organizational Citizenship Behaviors: Exploring Sustainability of Employees’ Generational Differences," Sustainability, MDPI, vol. 12(6), pages 1-12, March.
    3. Mader, Xana & Santos, Joana & Gonçalves, Gabriela, 2018. "Job Satisfaction In A Tourist Resort In Portugal," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 6(3), pages 314-325.
    4. AHMED Umair & SHAH Saeed Abbas & QURESHI Muhammad Asif & SHAH Muzafar Hussain & KHUWAJA Faiz Muhammad, 2018. "Nurturing Innovation Performance Through Corporate Entrepreneurship: The Moderation Of Employee Engagement," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 13(2), pages 20-30, August.
    5. Serdar Çop & Victor Oluwafemi Olorunsola & Uju Violet Alola, 2021. "Achieving environmental sustainability through green transformational leadership policy: Can green team resilience help?," Business Strategy and the Environment, Wiley Blackwell, vol. 30(1), pages 671-682, January.
    6. Onintze Letona-Ibañez & Silvia Martinez-Rodriguez & Nuria Ortiz-Marques & Maria Carrasco & Alejandro Amillano, 2021. "Job Crafting and Work Engagement: The Mediating Role of Work Meaning," IJERPH, MDPI, vol. 18(10), pages 1-15, May.
    7. Paula van Dommelen & Jennifer K Coffeng & Hidde P van der Ploeg & Allard J van der Beek & Cécile R L Boot & Ingrid J M Hendriksen, 2016. "Objectively Measured Total and Occupational Sedentary Time in Three Work Settings," PLOS ONE, Public Library of Science, vol. 11(3), pages 1-13, March.
    8. Rana Muhammad Shahid Yaqub & Nazim Hussain & Shanayyara Mahmood & Zahra Farooq, 2021. "Linking Compensation, Employee Engagement, Employee Loyalty And Organizational Performance: The Mediating Role Of Organization Commitment," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 10(3), pages 17-32.
    9. Dalila B. S. Menezes & Megi Gumashivili & Kiti Kanokon, 2025. "The Role of Talent Management in Enhancing Employee Retention: Mediating the Influence of Psychological Empowerment," Sustainability, MDPI, vol. 17(7), pages 1-22, April.
    10. Adnan Ahmed Sheikh & Aneeq Inam & Anila Rubab & Usama Najam & Naeem Ahmad Rana & Hayat Muhammad Awan, 2019. "The Spiritual Role of a Leader in Sustaining Work Engagement: A Teacher-Perceived Paradigm," SAGE Open, , vol. 9(3), pages 21582440198, July.
    11. Sachiko KURODA & Isamu YAMAMOTO, 2016. "Does Mental Health Matter for Firm Performance? Evidence from longitudinal Japanese firm data," Discussion papers 16016, Research Institute of Economy, Trade and Industry (RIETI).
    12. Preeti S. Honnamane & K. Sreekanth & G. P. Girish, 2024. "Moderating Role of Tenure in an Organization and Work Engagement on Organization Citizenship Behaviour and Task Performance," International Review of Management and Marketing, Econjournals, vol. 14(6), pages 223-228, October.
    13. Satria Maulana Putra & Mahdani Ibrahim & Amri, 2020. "The Effects of Organizational Socialization Tactics on Newcomer Job Satisfaction and Engagement: Does Core Self-Evaluation Important?," Technium Social Sciences Journal, Technium Science, vol. 8(1), pages 558-568, June.
    14. Wenström, Sanna & Uusiautti, Satu & Määttä, Kaarina, 2018. ""The force that keeps you going": Enthusiasm in vocational education and training (VET) teachers' work," International Journal for Research in Vocational Education and Training (IJRVET), European Research Network in Vocational Education and Training (VETNET), European Educational Research Association, vol. 5(4), pages 244-263.
    15. Karanges, Emma Ruth & Beatson, Amanda & Johnston, Kim & Lings, Ian, 2014. "Optimizing employee engagement with internal communication: A social exchange perspective," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 7(2), pages 329-353.
    16. Silvia De Simone & Gianfranco Cicotto & Roberto Cenciotti & Laura Borgogni, 2021. "Perceptions of Social Context and Intention to Quit: The Mediating Role of Work Engagement and Interpersonal Strain," Sustainability, MDPI, vol. 13(14), pages 1-14, July.
    17. Abu Elnasr E. Sobaih & Amer A. Al-qutaish & Hassane Gharbi & Ahmed E. Abu Elnasr, 2022. "The Impact of Owner-Managers’ Personality Traits on Their Small Hospitality Enterprise Performance in Saudi Arabia," JRFM, MDPI, vol. 15(12), pages 1-17, December.
    18. Akyürek Suat & Can Ülker & Kiliçalp Miray, 2023. "The mediating role of work engagement on the relationship between interpersonal adaptability and dealing with uncertain and unpredictable work situations," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 13(2), pages 142-153, December.
    19. Jose Joaquin Pozo-Antúnez & Horacio Molina-Sánchez & Antonio Ariza-Montes & Francisco Fernández-Navarro, 2021. "Promoting work Engagement in the Accounting Profession: a Machine Learning Approach," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 157(2), pages 653-670, September.
    20. Mamta Mohapatra & Baldev R. Sharma, 2010. "Study of Employee Engagement and its Predictors in an Indian Public Sector Undertaking," Global Business Review, International Management Institute, vol. 11(2), pages 281-301, June.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:9:y:2025:issue-3:p:1181-1192. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.