IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v9y2025issue-3p1181-1192.html
   My bibliography  Save this article

The Impact of Perceived Superior Trust on Work Performance: The Role of Burnout and Work Engagement at Indonesia’s Ministry of Religious Affairs

Author

Listed:
  • Alfi Syahrin

    (Master of Management Study Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia)

  • Muhammad Adam

    (Master of Management Study Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia)

  • Syafruddin Chan

    (Master of Management Study Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia)

Abstract

This study aims to analyze the effect of Burnout, Perceived Superior Trust, and Work Engagement on Work Performance among State Civil Apparatus (ASN) of the Ministry of Religious Affairs Office of Pidie Regency, Indonesia. Specifically, this study explores how Burnout can reduce performance, as well as how Perceived Superior Trust and Work Engagement play a role in improving Work Performance. This study seeks to enhance understanding of how psychological and organizational factors shape employee performance in government institutions. This study employs a quantitative research approach using survey methods for data collection. The research instrument is a questionnaire based on a 5-point Likert scale. The population of this study was all ASN at the Ministry of Religion Office of Pidie Regency with a total of 1,850 people. Sampling using the Raosoft method with an error rate of 6%, resulted in 231 respondents. The data analysis technique used Structural Equation Modeling (SEM) with IBM SPSS-AMOS software version 28. The results of the study showed that Burnout had a negative effect on Work Performance, while Perceived Superior Trust played a significant role in reducing Burnout. Work Engagement has a significant effect on increasing Work Performance, and its interaction with Burnout and Perceived Superior Trust also has an impact on performance. This study is useful for policymakers and organizational managers, especially in increasing ASN productivity through Burnout management strategies, increasing trust in the work environment, and strengthening work involvement to improve Work Performance sustainably.

Suggested Citation

  • Alfi Syahrin & Muhammad Adam & Syafruddin Chan, 2025. "The Impact of Perceived Superior Trust on Work Performance: The Role of Burnout and Work Engagement at Indonesia’s Ministry of Religious Affairs," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(3), pages 1181-1192, March.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-3:p:1181-1192
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-9-issue-3/1181-1192.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/the-impact-of-perceived-superior-trust-on-work-performance-the-role-of-burnout-and-work-engagement-at-indonesias-ministry-of-religious-affairs/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Rachid Zeffane & Shaker Bani Melhem & Priya Baguant, 2018. "The impact of job satisfaction, trust, gender and supervisor support on perceived organisational performance: an exploratory study in the UAE service sector," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 14(3), pages 339-359.
    2. Xiaoli Liu & Xiaopeng Ren, 2022. "Analysis of the Mediating Role of Psychological Empowerment between Perceived Leader Trust and Employee Work Performance," IJERPH, MDPI, vol. 19(11), pages 1-26, May.
    3. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    4. Martha Harunavamwe & Herbert Kanengoni, 2023. "Hybrid and virtual work settings; the interaction between technostress, perceived organisational support, work-family conflict and the impact on work engagement," African Journal of Economic and Management Studies, Emerald Group Publishing Limited, vol. 14(2), pages 252-270, April.
    5. Earth Chandrruangphen & Nuttapol Assarut & Sukree Sinthupinyo, 2022. "The effects of live streaming attributes on consumer trust and shopping intentions for fashion clothing," Cogent Business & Management, Taylor & Francis Journals, vol. 9(1), pages 2034238-203, December.
    6. Ying Zhang & Jingjing Li & Yahui Song & Zhenxing Gong, 2020. "Radical and incremental creativity: associations with work performance and well-being," European Journal of Innovation Management, Emerald Group Publishing Limited, vol. 24(3), pages 968-983, April.
    7. Mohammad Salman & Showkat Ahmad Ganie & Imran Saleem, 2020. "Employee Competencies as Predictors of Organizational Performance: A Study of Public and Private Sector Banks," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 45(4), pages 416-432, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Neilul Audhar & Mahdani Ibrahim & Syafruddin Chan, 2025. "The Influence of Sustainable Human Resource Management and Career Development to Work Performance Mediated by Organizational Commitment and Knowledge-Sharing Behavior as a Moderating Variable in Agric," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(3), pages 279-288, March.
    2. Xana Mader & Joana Santos & Gabriela Gonçalves, 2018. "Job Satisfaction In A Tourist Resort In Portugal," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 6(3), pages 314-325.
    3. Serdar Çop & Victor Oluwafemi Olorunsola & Uju Violet Alola, 2021. "Achieving environmental sustainability through green transformational leadership policy: Can green team resilience help?," Business Strategy and the Environment, Wiley Blackwell, vol. 30(1), pages 671-682, January.
    4. Onintze Letona-Ibañez & Silvia Martinez-Rodriguez & Nuria Ortiz-Marques & Maria Carrasco & Alejandro Amillano, 2021. "Job Crafting and Work Engagement: The Mediating Role of Work Meaning," IJERPH, MDPI, vol. 18(10), pages 1-15, May.
    5. Paula van Dommelen & Jennifer K Coffeng & Hidde P van der Ploeg & Allard J van der Beek & Cécile R L Boot & Ingrid J M Hendriksen, 2016. "Objectively Measured Total and Occupational Sedentary Time in Three Work Settings," PLOS ONE, Public Library of Science, vol. 11(3), pages 1-13, March.
    6. Dalila B. S. Menezes & Megi Gumashivili & Kiti Kanokon, 2025. "The Role of Talent Management in Enhancing Employee Retention: Mediating the Influence of Psychological Empowerment," Sustainability, MDPI, vol. 17(7), pages 1-22, April.
    7. Abu Elnasr E. Sobaih & Amer A. Al-qutaish & Hassane Gharbi & Ahmed E. Abu Elnasr, 2022. "The Impact of Owner-Managers’ Personality Traits on Their Small Hospitality Enterprise Performance in Saudi Arabia," JRFM, MDPI, vol. 15(12), pages 1-17, December.
    8. Viktoria Maria Baumeister & Leonie Petra Kuen & Maike Bruckes & Gerhard Schewe, 2021. "The Relationship of Work-Related ICT Use With Well-being, Incorporating the Role of Resources and Demands: A Meta-Analysis," SAGE Open, , vol. 11(4), pages 21582440211, November.
    9. Shilei Zhang & Rui Shi & Liping Yun & Xuefei Li & Yun Wang & Hongbin He & Danmin Miao, 2015. "Self-regulation and Study-Related Health Outcomes: A Structural Equation Model of Regulatory Mode Orientations, Academic Burnout and Engagement Among University Students," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 123(2), pages 585-599, September.
    10. Umair Ahmed & Abdul Halim Abdul Majid & Md Lazim Mohd Zin, 2016. "Meaningful Work and Work Engagement: A Relationship Demanding Urgent Attention," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(8), pages 116-122, August.
    11. Tilahun Kidane Diko & Shabnam Saxena, 2023. "Antecedents and outcome of employee engagement: Empirical study of Ethiopian public higher education institutions," SN Business & Economics, Springer, vol. 3(8), pages 1-30, August.
    12. Ginés D. López-García & María Carrasco-Poyatos & Rafael Burgueño & Antonio Granero-Gallegos, 2023. "Relationships Between Needs Satisfaction and the Quality of Motivation With Academic Engagement in Pre-Service Physical Education Teachers," SAGE Open, , vol. 13(3), pages 21582440231, September.
    13. Jari J. Hakanen & Petri Rouvinen & Ilkka Ylhäinen, 2021. "The Impact of Work Engagement on Future Occupational Rankings, Wages, Unemployment, and Disability Pensions—A Register-Based Study of a Representative Sample of Finnish Employees," Sustainability, MDPI, vol. 13(4), pages 1-19, February.
    14. Hannah Muzee & James Kizza & George Mulingi Mugabe, 2021. "Organizational Compassion and Employee Engagement in Virtual Work Environments during Covid-19 Lockdown in Uganda and Rwanda," International Journal of Management, Knowledge and Learning, ToKnowPress, vol. 10, pages 127-137.
    15. María Josefina Peláez & Cristián Coo & Marisa Salanova, 2020. "Facilitating Work Engagement and Performance Through Strengths-Based Micro-coaching: A Controlled Trial Study," Journal of Happiness Studies, Springer, vol. 21(4), pages 1265-1284, April.
    16. Lise A. Oortmerssen & Marjolein C. J. Caniëls & Marcel F. Assen, 2020. "Coping with Work Stressors and Paving the Way for Flow: Challenge and Hindrance Demands, Humor, and Cynicism," Journal of Happiness Studies, Springer, vol. 21(6), pages 2257-2277, August.
    17. Loan Thi-Hong Van & Le Dang Lang & Trong Liem-Phuoc Ngo & João Ferreira, 2024. "The impact of internal social responsibility on service employees' job satisfaction and organizational engagement," Service Business, Springer;Pan-Pacific Business Association, vol. 18(1), pages 101-131, March.
    18. Xiuxiu Huang & Zhaoyang Li & Qiaoqin Wan, 2019. "From organisational justice to turnover intention among community nurses: A mediating model," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(21-22), pages 3957-3965, November.
    19. Charlice Hurst & Lauren Simon & Yongsuhk Jung & Dante Pirouz, 2019. "Are “Bad” Employees Happier Under Bad Bosses? Differing Effects of Abusive Supervision on Low and High Primary Psychopathy Employees," Journal of Business Ethics, Springer, vol. 158(4), pages 1149-1164, September.
    20. Nasser Saad Al Kahtani & Sulphey M. M., 2022. "A Study on How Psychological Capital, Social Capital, Workplace Wellbeing, and Employee Engagement Relate to Task Performance," SAGE Open, , vol. 12(2), pages 21582440221, May.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:9:y:2025:issue-3:p:1181-1192. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.