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The mediating role of work engagement on the relationship between interpersonal adaptability and dealing with uncertain and unpredictable work situations

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Listed:
  • Akyürek Suat

    (Gümüşhane University, Vocational School of Social Sciences, Department of Hotel, Restaurant and Catering Services, Gümüşhane, TÜRKİYE)

  • Can Ülker

    (Batman University, Vocational School of Hasankeyf, Department of Hotel, Restaurant and Catering Services, Batman, TÜRKİYE)

  • Kiliçalp Miray

    (Independent Researcher)

Abstract

This study investigates the mediating role of work engagement in the correlation between employees’ interpersonal adaptability and their ability to cope with uncertain and unpredictable work situations. Data were collected from 502 people working in the food and beverage departments of five-star hotels in Türkiye through a questionnaire. The features of the items of the constructs in the research model were tested by applying the SPSS/AMOS 22.0 software structural equation analysis package with the maximum likelihood (ML) method of estimating with a two-step approach. The results show that interpersonal adaptability has a positive impact on dealing with uncertain and unpredictable work situations, and work engagement has a substantial effect. Moreover, interpersonal adaptability has a positive impact on work engagement. In the light of the findings obtained from this research, theoretical contributions and practical suggestions are presented to practitioners and researchers.

Suggested Citation

  • Akyürek Suat & Can Ülker & Kiliçalp Miray, 2023. "The mediating role of work engagement on the relationship between interpersonal adaptability and dealing with uncertain and unpredictable work situations," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 13(2), pages 142-153, December.
  • Handle: RePEc:vrs:ejothr:v:13:y:2023:i:2:p:142-153:n:1
    DOI: 10.2478/ejthr-2023-0012
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    References listed on IDEAS

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    1. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    2. Audrey Charbonnier-Voirin & Patrice Roussel, 2012. "Adaptive Performance : a new scale to measure individual Performance in Organizations," Post-Print halshs-00738617, HAL.
    3. Michael Sony & Nandakumar Mekoth, 2017. "Workplace spirituality, frontline employee adaptability and job outcomes: an empirical study," International Journal of Process Management and Benchmarking, Inderscience Enterprises Ltd, vol. 7(4), pages 437-465.
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