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Exploring the Influence of Digital Technology on Administrative Service Delivery in Tertiary Institutions: An Empirical Insight from The Federal Polytechnic, Ilaro

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  • JIMOH, Tajudeen Adisa

    (Office Technology and Management Department, The Federal Polytechnic, Ilaro, Ogun State Nigeria)

  • JIMOH, Ibrahim Bamidele

    (Office Technology and Management Department, The Federal Polytechnic, Ilaro, Ogun State Nigeria)

Abstract

This study examines the influence of digital technology on administrative service delivery in the Federal Polytechnic, Ilaro. Survey design was adopted and the population comprised all administrative staff of the Institution. Two hypotheses were formulated and a 4-point Likert questionnaire was administered on 100 senior Registry staff of the Institution who were randomly selected as the sample. Descriptive data were analysed with frequency count, percentage and mean while the hypotheses were tested with regression analysis at 0.05 level of significance. The results showed high digital technology use for administrative functions and that it contributes significantly to rate of administrative service delivery (T-value = 3.583; P-value = 0.001

Suggested Citation

  • JIMOH, Tajudeen Adisa & JIMOH, Ibrahim Bamidele, 2024. "Exploring the Influence of Digital Technology on Administrative Service Delivery in Tertiary Institutions: An Empirical Insight from The Federal Polytechnic, Ilaro," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(11), pages 316-326, November.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:11:p:316-326
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    References listed on IDEAS

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    1. Dr. Felicia Olufunke, Agbesanya & Dr. James Oladiipo Folorunso & Dr. Adedayo Adeniran Odunlami, 2024. "Adoption and Management of ICT in Schools: Strategies for the Administrators in Nigerian Tertiary Institution," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 2838-2846, July.
    2. Christian Homburg & Danijel Jozić & Christina Kuehnl, 2017. "Customer experience management: toward implementing an evolving marketing concept," Journal of the Academy of Marketing Science, Springer, vol. 45(3), pages 377-401, May.
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