IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v6y2022i9p128-134.html
   My bibliography  Save this article

Implementation of ‘Pet Society’ as a Stress Alleviation Program for Call Center Agents

Author

Listed:
  • Angelito Boctoy

    (Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines– Quezon City Branch, Philippines)

  • Llyla Wendy Dela Cruz

    (Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines– Quezon City Branch, Philippines)

  • Janice Nacion

    (Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines– Quezon City Branch, Philippines)

  • Maricel Otis

    (Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines– Quezon City Branch, Philippines)

  • Julie Ann Sagum

    (Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines– Quezon City Branch, Philippines)

  • Sheryl Morales

    (Research Management Office, Polytechnic University of the Philippines – Quezon City, Philippines (Thesis adviser))

Abstract

Call Centers became evident in the Philippines for international companies eyed building their BPO organization within this country for its cheap workforce and efficient employees. But because of the growing demand brought by the job, call center agents experience bad effects on their health and well-being. The Pet Society is a program that aims to reduce the effects of stress to call center agents by using animal-assisted therapy. Named after a famous Facebook game, “Pet Society†is created for call center agents to make use of the rest of their rest time to pet animals which in turn, can lessen stress. This study aims to prove the feasibility of ‘Pet Society’ as a stress alleviation program for call center agents. To determine whether or not the program could be implemented, qualitative study was conducted. Researchers performed an online interview with five participants, and their responses were analyzed thematically. The findings of the study, stress has serious consequences on the physiological and psychological health of the individual. As a result, call center agents are seen to have low work productivity, as evidenced by lengthy calls and poor call performance. Additionally, research indicates that a pet can serve as a friend, social support, and stress reliever. As stated by the participants, the adoption of the Pet Society program in the call center business has great potential but requires careful planning

Suggested Citation

  • Angelito Boctoy & Llyla Wendy Dela Cruz & Janice Nacion & Maricel Otis & Julie Ann Sagum & Sheryl Morales, 2022. "Implementation of ‘Pet Society’ as a Stress Alleviation Program for Call Center Agents," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(9), pages 128-134, September.
    • Handle: RePEc:bcp:journl:v:6:y:2022:i:9:p:128-134
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-6-issue-9/128-134.pdf
    Download Restriction: no
    File URL: https://www.rsisinternational.org/virtual-library/papers/implementation-of-pet-society-as-a-stress-alleviation-program-for-call-center-agents/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Anne M. Foreman & Margaret K. Glenn & B. Jean Meade & Oliver Wirth, 2017. "Dogs in the Workplace: A Review of the Benefits and Potential Challenges," IJERPH, MDPI, vol. 14(5), pages 1-21, May.
    2. George Halkos & Dimitrios Bousinakis, 2010. "The effect of stress and satisfaction on productivity," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 59(5), pages 415-431, June.
    3. George Halkos & Dimitrios Bousinakis, 2010. "The effect of stress and satisfaction on productivity," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 59(5), pages 415-431, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ondřej Dvouletý, 2022. "Factors impacting the Czech employees' job satisfaction," Acta Universitatis Bohemiae Meridionalis, University of South Bohemia in Ceske Budejovice, Faculty of Economics, vol. 25(3), pages 16-28.
    2. Nguyen, Le Bao Ngoc & Kesavayuth, Dusanee & Rangkakulnuwat, Poomthan, 2022. "Effect of Locus of Control on Job Performance: Evidence from Australian Panel Data," Asian Journal of Applied Economics, Kasetsart University, Center for Applied Economics Research, vol. 29(01).
    3. Rafi, Arafat Hossain & Jeba, Jebunnesa & tabssum, Tasnim & Khan, Abdul Mahidud, 2022. "Job Preference of University Student: A Discrete Choice Experiment," MPRA Paper 118424, University Library of Munich, Germany.
    4. Dr. Salau, Adeyemi Nurudeen & Dr. Tella Adeniran Rahmon & Dr. Lawal, Raheem Oloyede, 2025. "Stress Management and Employee Productivity in Manufacturing Company," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(14), pages 736-745, March.
    5. Selver YILDIZ BAĞDOĞAN & Ülviye TÜFEKÇİ YAMAN & Kadriye Burcu ÖNGEN BİLİR & Serpil AYTAÇ, 2020. "Mediator Role of Work Stress Between Burnout and Job Related Affective Wellbeing: A Case of Public Employees," Journal of Economy Culture and Society, Istanbul University, Faculty of Economics, vol. 61(0), pages 189-205, June.
    6. Rožman Maja & Tominc Polona & Grinkevich Anastasiia, 2019. "Occupational Stress, Symptoms of Burnout in the Workplace and Work Satisfaction of the Age-diverse Employees," Organizacija, Sciendo, vol. 52(1), pages 46-52, February.
    7. HALEEM Fazal & JEHANGIR Muhammad & UL HAQ Zahoor, 2020. "Operational Perspective Of Smes Performance And Competitive Priorities Practices: Path Analytic Approach," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 15(1), pages 55-67, April.
    8. Christopher B. Neck & Christopher P. Neck & Elizabeth A. Goldsby & Michael G. Goldsby, 2023. "Pushing Down on Me: The Paradoxical Role of Self-Leadership in the Context of Work Pressure," Administrative Sciences, MDPI, vol. 13(5), pages 1-21, April.
    9. Ana Junça-Silva, 2022. "Friends with Benefits: The Positive Consequences of Pet-Friendly Practices for Workers’ Well-Being," IJERPH, MDPI, vol. 19(3), pages 1-10, January.
    10. Astorquiza Bustos, Bilver Adrian & Castillo Caicedo, Maribel & Gómez Mejía, Alina, 2020. "Job stress in the labor market: an application of the fuzzy set measurement method for the Colombian case," Revista Lecturas de Economía, Universidad de Antioquia, CIE, issue No. 93, pages 189-224, July.
    11. Lisa C. Walsh & Madison Montemayor-Dominguez & Calen Horton & S. Gokce Boz & Sonja Lyubomirsky, 2023. "Worker Well-Being: A Continuous Improvement Framework," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 18(6), pages 2993-3017, December.
    12. Selver YILDIZ BAĞDOĞAN & Ülviye TÜFEKÇİ YAMAN & Kadriye Burcu ÖNGEN BİLİR & Serpil AYTAÇ, 2020. "Mediator Role of Work Stress Between Burnout and Job Related Affective Wellbeing: A Case of Public Employees," Journal of Economy Culture and Society, Istanbul University, Faculty of Economics, vol. 61(1), pages 189-205, June.
    13. Michaela Heřmanová & Kateřina Kuralová & Michal Prokop & Ladislav Pilař, 2024. "The Attractiveness of Employee Benefits in Agriculture from the Perspective of Generation Z," Agriculture, MDPI, vol. 14(7), pages 1-29, July.
    14. Halkos, George & Gkargkavouzi, Anastasia, 2024. "Environmentalism in the light of Behavioral Economics," MPRA Paper 120752, University Library of Munich, Germany.
    15. Du, Rui & Mino, Ajkel & Wang, Jianghao & Zheng, Siqi, 2024. "Transboundary vegetation fire smoke and expressed sentiment: Evidence from Twitter," Journal of Environmental Economics and Management, Elsevier, vol. 124(C).
    16. Tri Basuki Joewono & Muhamad Rizki & Jeanly Syahputri, 2021. "Does Job Satisfaction Influence the Productivity of Ride-Sourcing Drivers? A Hierarchical Structural Equation Modelling Approach for the Case of Bandung City Ride-Sourcing Drivers," Sustainability, MDPI, vol. 13(19), pages 1-17, September.
    17. Aleksynska, Mariya, 2018. "Temporary employment, work quality, and job satisfaction," Journal of Comparative Economics, Elsevier, vol. 46(3), pages 722-735.
    18. Patrick Pilipiec & Wim Groot & Milena Pavlova, 2020. "A Longitudinal Analysis of Job Satisfaction During a Recession in the Netherlands," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 149(1), pages 239-269, May.
    19. Halkos, George & Bousinakis, Dimitrios, 2016. "The effect of crisis on employees’ stress and dissatisfaction," MPRA Paper 70107, University Library of Munich, Germany.
    20. Russell, Helen & Maître, Bertrand & Watson, Dorothy & Fahey, Éamonn, 2018. "Job Stress and working conditions: Ireland in comparative perspective — An analysis of the European Working Conditions Survey," Research Series, Economic and Social Research Institute (ESRI), number RS84.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:6:y:2022:i:9:p:128-134. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.