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Challenges of Quality Assessment System (QLASSIC) In Malaysia’s Construction Industry

Author

Listed:
  • Suhaila Ali

    (Department of Built Environment Studies and Technology, Faculty of Built Environment, Universiti Teknologi MARA, Perak Branch, 32610 Seri Iskandar, Perak)

  • Nurul Aidah Azmi

    (New Age Resources Sdn. Bhd., Lot 510, Subang New Village, Jalan TUDM, 40150 Shah Alam, Selangor)

  • Norsyazwana Jenuwa

    (Department of Built Environment Studies and Technology, Faculty of Built Environment, Universiti Teknologi MARA, Perak Branch, 32610 Seri Iskandar, Perak)

  • Farhan Md Dahlan

    (Department of Built Environment Studies and Technology, Faculty of Built Environment, Universiti Teknologi MARA, Perak Branch, 32610 Seri Iskandar, Perak)

  • Norbaizura Abu Bakar

    (Department of Built Environment Studies and Technology, Faculty of Built Environment, Universiti Teknologi MARA, Perak Branch, 32610 Seri Iskandar, Perak)

  • Noraini Md Zain

    (Department of Built Environment Studies and Technology, Faculty of Built Environment, Universiti Teknologi MARA, Perak Branch, 32610 Seri Iskandar, Perak)

Abstract

The Quality Assessment System in Construction (QLASSIC) is an independent framework based on the Construction Industry Standard (CIS 7:2021), designed to evaluate workmanship quality in the Malaysian construction industry. This research investigates the advantages, challenges, and strategies associated with QLASSIC implementation. Utilizing a quantitative approach, data was collected from a total of 122 respondents in Kuala Langat, Selangor. The findings reveal that the primary advantage of QLASSIC is its capacity to reduce major defects and building failures, thereby enhancing structural longevity. Conversely, the extended duration required to produce assessment reports was identified as the main challenge in implementing the QLASSIC system. To address these issues, the study suggests that the most effective strategy is to enhance stakeholders' technical knowledge and proficiency with the QLASSIC system.

Suggested Citation

  • Suhaila Ali & Nurul Aidah Azmi & Norsyazwana Jenuwa & Farhan Md Dahlan & Norbaizura Abu Bakar & Noraini Md Zain, 2026. "Challenges of Quality Assessment System (QLASSIC) In Malaysia’s Construction Industry," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 10(3), pages 1462-1471, March.
    • Handle: RePEc:bcp:journl:v:10:y:2026:i:3:p:1462-1471
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