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Ï»¿A Review Of The Literature On The Costs Of Quality

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  • Irina Daniela GAVRILUC Iuliana Eugenia GEORGESCU

Abstract

To highlight and monitor quality costs, a company should first adopt a cost classification framework. Basically, the cost of quality ( CoQ ) is composed of the costs of conforming to the customer's standards and the costs of not conforming to these standards. Our study aims to, starting from the studies identified in the specialized literature, offer a general vision of how the issue of determining and managing quality costs is addressed. For this purpose, a quantitative and qualitative analysis of a sample of 84 articles published in the last thirty years, articles that addressed the issue of quality costs, was carried out. In the quantitative analysis, a series of grouping criteria were considered, such as: year of publication, database, type of journal, authors' contribution, geographical area, method of determining the cost of quality and various performance indicators that are based on the cost of quality. The qualitative analysis mainly aimed at clarifying the concepts used in the field of quality and the cost of quality, as well as reviewing the ways of determining and valorization of information regarding costs of quality.

Suggested Citation

  • Irina Daniela GAVRILUC Iuliana Eugenia GEORGESCU, 2023. "Ï»¿A Review Of The Literature On The Costs Of Quality," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 1(25), pages 1-5.
    • Handle: RePEc:alu:journl:v:1:y:2023:i:25:p:5
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    References listed on IDEAS

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    1. Evangelos Psomas & Christina Dimitrantzou & Fotios Vouzas, 2021. "Practical implications of cost of quality: a systematic literature review," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 71(8), pages 3581-3605, May.
    2. T. D. Stanley, 2001. "Wheat from Chaff: Meta-analysis as Quantitative Literature Review," Journal of Economic Perspectives, American Economic Association, vol. 15(3), pages 131-150, Summer.
    3. Alan S. Dunk, 2002. "Product quality, environmental accounting and quality performance," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 15(5), pages 719-732, December.
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    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics

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