IDEAS home Printed from https://ideas.repec.org/a/adi/ijbess/v6y2024i6p22-30.html

Improving business performance: Role of Information Communication Technology (ICT) in SMTEs

Author

Listed:
  • Siyabonga Mxunyelwa

    (Walter Sisulu University)

Abstract

In light of the globalisation of businesses and the competitive expansion drive, the use of Information Communication Technology (ICT) has become essential. The purpose of this study was to explore how ICT could improve business performance in the context of small and medium-sized tourism enterprises in the Great Kei Municipality. Descriptive and qualitative research approach was employed in this study. A survey questionnaire was used as the main tool for data collection. The findings elucidate that 94.9% of small and medium-sized tourism enterprises (SMTEs) concur that the use of ICT as a tool helps to achieve company goals. The findings further indicate that 46.2% of companies surveyed operate accommodation facilities. The study’s conclusions highlight that 25.6% of entrepreneurs indicated that expensive ICTs appear to be a barrier, while 23.1% reported that access to technology was a barrier. It is recommended that small and medium-sized tourism enterprises utilise ICT as a tool to enhance business performance. In addition, the study suggests that managers and owners make technological investments to ensure the overall success of SMTEs. Moreover, the study provides a foundation for further research.

Suggested Citation

  • Siyabonga Mxunyelwa, 2024. "Improving business performance: Role of Information Communication Technology (ICT) in SMTEs," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 6(6), pages 22-30, December.
    • Handle: RePEc:adi:ijbess:v:6:y:2024:i:6:p:22-30
    DOI: 10.36096/ijbes.v6i6.612
    as

    Download full text from publisher

    File URL: https://www.bussecon.com/ojs/index.php/ijbes/article/view/612/370
    Download Restriction: no
    File URL: https://doi.org/10.36096/ijbes.v6i6.612
    Download Restriction: no
    File URL: https://libkey.io/10.36096/ijbes.v6i6.612?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Olawale Fatoki, 2018. "The Impact of Entrepreneurial Resilience on the Success of Small and Medium Enterprises in South Africa," Sustainability, MDPI, vol. 10(7), pages 1-12, July.
    2. Michael Faye & John McArthur & Jeffrey Sachs & Thomas Snow, 2004. "The Challenges Facing Landlocked Developing Countries," Journal of Human Development and Capabilities, Taylor & Francis Journals, vol. 5(1), pages 31-68.
    3. Julia Neidhardt & Hannes Werthner, 2018. "IT and tourism: still a hot topic, but do not forget IT," Information Technology & Tourism, Springer, vol. 20(1), pages 1-7, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ibrahim A. Adekunle & Olumuyiwa G. Yinusa & Tolulope O. Williams & Rahmon A. Folami, 2021. "On the Determinant of Financial Development in Africa: Geography, Institutions and Macroeconomic Policy Relevance," Working Papers 21/054, European Xtramile Centre of African Studies (EXCAS).
    2. Popov, Vladimir, 2024. "Китайская Модель: Ретроспектива И Перспектива [The Chinese model: Retrospective and perspective]," MPRA Paper 121802, University Library of Munich, Germany.
    3. Christopher GRIGORIOU & Céline CARRERE, 2008. "Landlockedness, Infrastructure and Trade:New Estimates for Central Asian Countries," Working Papers 200801, CERDI.
    4. Adugna Lemi & Liyan Liu & Ian A. Wright, 2021. "Location choice determinants of Chinese and US firms in Africa: Does spatial interdependence play a role?," The World Economy, Wiley Blackwell, vol. 44(10), pages 2966-2997, October.
    5. Vladimir Popov, 2009. "Why the West Became Rich before China and Why China Has Been Catching Up with the West since 1949: nother Explanation of the “Great Divergence” and “Great Convergence” Stories," Working Papers w0132, New Economic School (NES).
    6. Kishor Sharma, 2015. "Trade Policymaking in a Land‐locked Developing Country: The WTO Review of Nepal," The World Economy, Wiley Blackwell, vol. 38(9), pages 1335-1349, September.
    7. Sielker Franziska & Dannenberg Peter, 2025. "New economic geographies of war: risks and disruptions in Eurasian transport routes and supply chains through the military conflict in Ukraine," ZFW – Advances in Economic Geography, De Gruyter, vol. 69(1), pages 41-54.
    8. Shore, Adam & Tiwari, Manisha & Tandon, Priyanka & Foropon, Cyril, 2024. "Building entrepreneurial resilience during crisis using generative AI: An empirical study on SMEs," Technovation, Elsevier, vol. 135(C).
    9. Dick Nuwamanya Kamuganga, 2012. "In this paper, I use a stratified Cox Proportional Hazard Model to econometrically evaluate the effects of intra-Africa regional trade cooperation and other underlying factors on Africa`s export survi," IHEID Working Papers 16-2012, Economics Section, The Graduate Institute of International Studies.
    10. Burgoa, Rodrigo, 2011. "Consecuencias económicas del enclaustramiento marítimo sobre las exportaciones bolivianas [Landlockedness Economic Impact upon Bolivian Exports]," MPRA Paper 59904, University Library of Munich, Germany.
    11. Wannaphong Durongkaveroj, 2024. "Structural transformation and inequality: Does trade openness matter?," The World Economy, Wiley Blackwell, vol. 47(6), pages 2631-2663, June.
    12. Mohammad Imtiaz Hossain & Mosab I. Tabash & May Ling Siow & Tze San Ong & Suhaib Anagreh, 2023. "Entrepreneurial intentions of Gen Z university students and entrepreneurial constraints in Bangladesh," Journal of Innovation and Entrepreneurship, Springer, vol. 12(1), pages 1-34, December.
    13. Harry G. Broadman, 2005. "From Disintegration to Reintegration : Eastern Europe and the Former Soviet Union in International Trade," World Bank Publications - Books, The World Bank Group, number 7511, April.
    14. Ulrike Gretzel & Matthias Fuchs & Rodolfo Baggio & Wolfram Hoepken & Rob Law & Julia Neidhardt & Juho Pesonen & Markus Zanker & Zheng Xiang, 2020. "e-Tourism beyond COVID-19: a call for transformative research," Information Technology & Tourism, Springer, vol. 22(2), pages 187-203, June.
    15. Ilhem Baghdadli & Bernard Harborne & Tania Rajadel, 2008. "Breaking the Cycle : A Strategy for Conflict-Sensitive Rural Growth in Burundi," World Bank Publications - Books, The World Bank Group, number 6459, April.
    16. Valeriano Piñeiro-Naval & Paulo Serra, 2019. "How Do Destinations Frame Cultural Heritage? Content Analysis of Portugal’s Municipal Websites," Sustainability, MDPI, vol. 11(4), pages 1-18, February.
    17. Victor H Mlambo & Daniel N Mlambo, 2018. "Challenges Impeding Regional Integration in Southern Africa," Journal of Economics and Behavioral Studies, AMH International, vol. 10(2), pages 250-261.
    18. Voigt, Stefan, 2022. "Determinant of Social Norms," ILE Working Paper Series 58, University of Hamburg, Institute of Law and Economics.
    19. Delgadillo Chavarria, Carlos Bruno, 2019. "El Efecto de la Mediterraneidad sobre el Flujo Comercial Internacional: Evidencia Empírica Internacional y para América del Sur (1990-2016) [The Effect of Landlocked Country Status on International," MPRA Paper 96294, University Library of Munich, Germany, revised 10 Sep 2019.
    20. Dominguez-Torres, Carolina & Foster, Vivien, 2011. "The Central African Republic's infrastructure : a continental perspective," Policy Research Working Paper Series 5697, The World Bank.

    More about this item

    Keywords

    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:adi:ijbess:v:6:y:2024:i:6:p:22-30. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Umit Hacioglu (email available below). General contact details of provider: https://edirc.repec.org/data/ibihutr.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.