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Taylor & Francis Journals

The Service Industries Journal

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Web page: http://www.tandfonline.com/FSIJ20

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Editor: Eileen Bridges
Editor: Professor Domingo Ribeiro
Editor: Ronald Goldsmith
Editor: Barry Howcroft
Editor: Youjae Yi
Series handle: RePEc:taf:servic
ISSN: 0264-2069

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Content

September 2013, Volume 33, Issue 12

1135-1147 'Organizational learning culture': an ingenious device for promoting firm's innovativeness
by Masood Nawaz Kalyar & Nosheen Rafi
1148-1164 Service willingness and senior tourists: knowledge about aging, attitudes toward the elderly, and work values
by Anita Zichun Chu & Regina Juchun Chu
1165-1177 Assessing gender differences in 'quick response' code loyalty promotion acceptance
by Shintaro Okazaki & Angeles Navarro & Carolina López-Nicolas
1178-1192 The correlations between price cuts/changes and fee sensitivity on the choice of mobile phone service provider
by Yi-Fei Chuang & Yih-Ching Tsaih
1193-1205 Firm growth in the Swedish retail and wholesale industries
by Sven-Olov Daunfeldt & Åsa Lang & Zuzana Macuchova & Niklas Rudholm
1206-1217 The impact of crisis events on the stock returns volatility of international airlines
by Yu Shan Wang

August 2013, Volume 33, Issue 11

977-1002 Determinants of proactive innovative behaviour in new services: empirical investigation of service versus manufacturing firms
by Antonia Ruiz Moreno & Víctor J. García-Morales & Francisco Javier Llorens Montes
1003-1025 Does franchising pay? Evidence from the restaurant industry
by Melih Madanoglu & Kyuho Lee & Gary J. Castrogiovanni
1026-1050 Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan
by Li-Chun Hsu & Kai-Yu Wang & Wen-Hai Chih
1051-1067 Knowledge networking and growth in service firms
by Bilitis Schoonjans & Philippe Van Cauwenberge & Heidi Vander Bauwhede
1068-1088 Roles of 'small- and medium-sized enterprises' in service industry innovation: a case study on leisure agriculture service in tourism regional innovation
by Shih-Ming Hsu & Pei-Hung Hsieh & Soe-Tsyr Yuan
1089-1102 Survival of new firms in the Brazilian franchising segment: an empirical study
by Luis Otávio Façanha & Marcelo Resende & Vicente Cardoso & Bruno Henrique Schröder
1103-1116 University services for fostering creativity in high-technology firms
by Michael Willoughby & Julian Talon-Renuncio & Jose Millet-Roig & Carlos Ayats-Salt

July 2013, Volume 33, Issue 9-10

803-805 Guest Editorial
by Vítor da Conceição Gonçalves & Jesús Ruiz-Garcia
806-819 Financial services support for entrepreneurial projects: key issues in the business angels investment decision process
by Jaume Argerich & Esther Hormiga & Jaume Valls-Pasola
820-832 Multidimensional social capital in new ventures
by Jose Enrique Vila & Mariel Fornoni & Daniel Palacios
833-845 Entrepreneurial firms' wealth creation via forecasting
by Tiffany Hui-Kuang Yu & Kun-Huang Huarng
846-858 Evaluation and implementation of social responsibility
by Irene Sanz-Mendiola & Angel Garcia-Beltran & Rosa María González Tirados
859-875 Designing fixed-income securities investment portfolios under different scenarios
by Pablo Cortés & Luis Onieva & José Guadix & Jesús Muñuzuri
876-891 Building trust and commitment to blogs
by Ramón Rufín & Cayetano Medina & Manuel Rey
892-908 Buying impulse triggered by digital media
by Pei-Chun Lin & Zhou-Hern Lin
909-924 Information technology outsourcing in financial services
by Reyes Gonzalez & Juan Llopis & Jose Gasco
925-940 Detecting salient themes in financial marketing research from 1961 to 2010
by Francisco Muñoz-Leiva & Juan Sánchez-Fernández & Francisco J. Liébana-Cabanillas & Myriam Martínez-Fiestas
941-957 Do financially innovative futures matter?
by Yi-Min Chen & Feng-Jyh Lin
958-975 Service orientation: effectuating business model innovation
by Sujith Nair & Hanna Paulose & Miguel Palacios & Javier Tafur

November 2012, Volume 32, Issue 15

2343-2346 Guest Editorial
by David B. Audretsch & Robert Blackburn & Domingo Ribeiro

January 2012, Volume 32, Issue 15

2347-2363 Caring for older people: an analysis of the small business sector
by Amadeo Fuenmayor & Rafael Granell & Mª Ángeles Tortosa
2365-2377 Barriers to outsourcing household services to small business
by Colin C. Williams & Jan Windebank & Sara Nadin
2379-2398 E‐corporate social responsibility in small non‐profit organisations: the case of Spanish ‘Non Government Organisations’
by Raquel Puentes & Adoración Mozas & Enrique Bernal & Rafael Chaves
2399-2420 The business plan as a project: an evaluation of its predictive capability for business success
by Rafael Fernández-Guerrero & Lorenzo Revuelto-Taboada & Virginia Simón-Moya
2421-2434 Efficiency analysis of small franchise enterprises through a DEA metafrontier model
by Amparo Medal-Bartual & Constantino-Jose Garcia-Martin & Ramon Sala-Garrido
2435-2443 Adoption of enterprise systems and radio frequency identification among service firms
by Rana Mostaghel & Pejvak Oghazi & Hooshang M. Beheshti & Magnus Hultman
2445-2462 Online value creation in small service businesses: the importance of experience valence and personal values
by M. Angeles Iniesta-Bonillo & Raquel Sánchez-Fernandez & Amparo Cervera-Taulet
2463-2487 The performance of entrepreneurial small‐ and medium‐sized enterprises
by Pedro Carmona & Alexandre Momparler & Clara Gieure
2489-2505 Women entrepreneurship in small service firms: motivations, barriers and performance
by Gary Akehurst & Enrique Simarro & Alicia Mas‐Tur

August 2012, Volume 32, Issue 10

1589-1592 Challenges and opportunities of internationalization in professional service industries
by Gerhard Apfelthaler & Vlad Vaiman

January 2012, Volume 32, Issue 10

1623-1635 The broken product chain: rapid paths of service internationalization in terms of the service-dominant logic
by Jörg Freiling & Roland Wassermann & Sven M. Laudien
1707-1720 Convergence or divergence? A comparison of informal consultant--client relationship development practices in Britain, France and Germany
by Yvette Taminiau & Mehdi Boussebaa & Liselore Berghman
1721-1738 The impact of professional service firms’ expansion challenges on internationalization processes and performance
by Dina M. Abdelzaher

May 2012, Volume 32, Issue 7

1007-1010 Internationalization of service industry firms: understanding distinctive characteristics
by José Pla-Barber & Pervez N. Ghauri

January 2012, Volume 32, Issue 7

1011-1038 A stages approach to the internationalization of higher education? The entry of UK universities into China
by Xiaoqing Li & Joanne Roberts
1039-1056 Appropriability as the driver of internationalization of service-oriented firms
by Pia Hurmelinna-Laukkanen & Paavo Ritala
1057-1075 The internationalization of knowledge-intensive business services: the effect of collaboration and the mediating role of innovation
by Alicia Rodríguez & María Jesús Nieto
1077-1096 Acquisition of local market information in international joint ventures: service sectors
by Byung Il Park & Kum-Sik Oh & Suk Bong Choi
1097-1119 The internationalization of engineering consulting from a strategy tripod perspective
by Elisabeth Krull & Peter Smith & Gloria L. Ge
1121-1136 International franchise expansion of service chains: insights from the Spanish market
by Verónica Baena & Julio Cervino
1137-1148 Service characteristics as moderators of the entry mode choice: empirical evidence in the hotel industry
by Cristina Villar & José Pla-Barber & Fidel León-Darder
1149-1170 Internationalization of multinational banks: a study of foreign direct investment in seven Latin American countries
by Alejandro Santana Mariscal & Yingying Zhang & Joaquin López Pascual
1171-1191 Strategy and structure of service multinationals and their impact on linkages with local firms
by Marcela Miozzo & Mo Yamin & Pervez N. Ghauri
1193-1207 Exploring the effects of international sourcing on manufacturing versus service firms
by A. Jaklič & J. Ćirjaković & A. Chidlow

March 2012, Volume 32, Issue 4

499-502 Guest Editorial: The Resilience of the Global Service Economy
by Patrik Ström

January 2012, Volume 32, Issue 1

1-3 Editorial
by Eileen Bridges

February 2011, Volume 32, Issue 14

2219-2232 Determinants of early entry: governance choices and syndicate networks in US venture capitals' Internet investments
by Chun Yun Cheng

May 2011, Volume 32, Issue 14

2185-2202 Adjusted expectations, satisfaction and loyalty development
by Ramón Rufín & Cayetano Medina & Manuel Rey

March 2011, Volume 32, Issue 14

2287-2305 Connecting India: the rise of standards in service offshoring
by Jean-Christophe Graz & Nafi Niang
2307-2328 Capacity inefficiencies of teaching and non-teaching hospitals
by Sahin Mehmet Gok & Bulent Sezen

April 2011, Volume 32, Issue 14

2203-2217 Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors
by Celso Augusto de Matos & Valter Afonso Vieira & Ricardo Teixeira Veiga
2233-2247 Retail service quality as a key activator of grocery store loyalty
by Elisa Martinelli & Bernardo Balboni
2249-2263 The effects of shopping value on retail outcomes: a comparison between department stores and hypermarkets
by Hsiu-Hui Chang & Wenchang Fang
2265-2285 Growth and evolution of technical efficiency among entrant versus incumbent firms: the Spanish retail sector
by Cristina Suárez & Justo De Jorge
2329-2342 Assessment of technology gaps of tourist hotels in productive and service processes
by Chen-Hsien Lin & Yung-Ho Chiu & Chin-Wei Huang

March 2011, Volume 32, Issue 13

2115-2127 Speeding up ‘New Products and Service Development’ through strategic community creation: case of automaker after-sales services partners
by Nouha Taifi & Giuseppina Passiante
2167-2184 Measurement of innovation activities in the knowledge-intensive services industry: a trademark approach
by Matthias Gotsch & Christiane Hipp

February 2011, Volume 32, Issue 13

2047-2057 The role of job design and mechanism in motivating feedback-seeking behaviour in transportation service
by Jen-Wei Cheng & Kuo-Ming Lu
2059-2090 A modified and extended Triandis model for the enablers--process--outcomes relationship in hotel employees' knowledge sharing
by Taegoo (Terry) Kim & Gyehee Lee
2129-2143 An empirical study into the influence of customer satisfaction on customer revenues
by Maarten Terpstra & Ton Kuijlen & Klaas Sijtsma
2145-2165 Effects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure
by Hyo Sun Jung & Hye Hyun Yoon & Young Joong Kim

April 2011, Volume 32, Issue 13

2027-2046 Motives for service sabotage: an empirical study of front-line workers
by Lloyd C. Harris & Emmanuel Ogbonna
2091-2114 Improving business incubator service performance in China: the role of networking resources and capabilities
by Dechang Lin & Lincoln Christopher Wood & Qiang Lu

March 2011, Volume 32, Issue 12

1883-1900 Customer satisfaction and qualities in public service: an intermediary customer perspective
by June-Young Rha

February 2011, Volume 32, Issue 12

1901-1921 Antecedents of market orientation in semi-public service organizations: a study of Dutch housing associations
by Robert A.W. Kok & Paul H. Driessen
1937-1956 ‘Balanced Scorecard’ as an operation-level strategic planning tool for service innovation
by Chih-Ming Arthur Luo & Hung-Fan Chang & Chi-Hung Su
1957-1972 Seasonal employees' intention to return and do more than expected
by Ellen Alverén & Tommy D. Andersson & Karin Eriksson & Mette Sandoff & Wajda Wikhamn

March 2011, Volume 32, Issue 11

1775-1790 Balancing the scales: recovering from service failures depends on the psychological distance of consumers
by Yuan-shuh Lii & Anurag Pant & Monle Lee
1811-1822 Explaining participation in the self-service economy
by Colin C. Williams & Sara J. Nadin & Jan E. Windebank
1853-1863 How to improve organisational results through knowledge management in knowledge-intensive business services
by Francisco Lara & Daniel Palacios-Marques & Carlos Alberto Devece

February 2011, Volume 32, Issue 11

1823-1835 An integrated attitude model of self-service technologies: evidence from online stock trading systems brokers
by Shu-Fang Liu & Li-Shia Huang & Yu-Hsiu Chiou

January 2011, Volume 32, Issue 11

1741-1757 Physical and social atmospheric effects in hedonic service consumption: customers' roles at sporting events
by Sebastian Uhrich & Martin Benkenstein
1791-1809 Unravelling the impact of psychological empowerment on customer service behaviours as a consequence of ‘Leader-Member Exchange’
by Dae-seok Kang & Jim Stewart & Hayeon Kim & Jung-chul Lim
1837-1852 Key account management in business-to-business expert organisations: an exploratory study on the implementation process
by Satu Nätti & Teea Palo
1865-1882 The effect of multi-channel service quality on mobile customer loyalty in an online-and-mobile retail context
by Hsin-Hui Lin

December 2011, Volume 32, Issue 10

1609-1621 The internationalisation of small- and medium-sized management consultancies: an exploratory study of key facilitating factors
by Brynn Deprey & Lester Lloyd-Reason & Kevin I.N. Ibeh
1667-1690 The role of knowledge and learning in the internationalisation of professional service firms
by Joanna Scott-Kennel & Zoe von Batenburg

November 2011, Volume 32, Issue 10

1593-1607 Building global capabilities: A study of globalizing professional service firms
by David M. Brock
1637-1652 Determinants of export success in professional business services: a qualitative study
by Vinh Nhat Lu & Pascale G. Quester & Christopher J. Medlin & Brett Scholz
1653-1666 Modes of foreign entry for professional service firms in multi-partner projects
by Stephen Mark Rosenbaum & Tage Koed Madsen
1691-1705 Knowledge-intensive business services: does dual embeddedness matter?
by Zhaleh Najafi-Tavani & Axèle Giroud & Rudolf R. Sinkovics

September 2011, Volume 32, Issue 9

1433-1449 Consumer participation in using online recommendation agents: effects on satisfaction, trust, and purchase intentions
by Pratibha A. Dabholkar & Xiaojing Sheng

February 2011, Volume 32, Issue 9

1527-1549 Determinants of brand equity in cultural organizations: the case of an art exhibition
by Carmen Camarero & Maria Jose Garrido-Samaniego & Eva Vicente

June 2011, Volume 32, Issue 9

1415-1432 Service failure and recovery in using technology-based self-service: effects on user attributions and satisfaction
by Pratibha A. Dabholkar & Brian I. Spaid

February 2011, Volume 32, Issue 8

1375-1391 The performance implications of strategic capital for public leisure providers
by Ian Richard Hodgkinson & Paul Hughes

January 2011, Volume 32, Issue 6

845-860 Entrepreneurship and knowledge management in small service-sector firms
by Ian Chaston
961-980 Gender differences of shoppers in the marketing and management of retail agglomerations
by Christoph Teller & Jennifer A. Thomson

August 2011, Volume 32, Issue 5

683-698 Abusive supervision and frontline employees' service performance
by Zhaoquan Jian & Ho Kwong Kwan & Qian Qiu & Zhi Qiang Liu & Frederick Hong-kit Yim

June 2011, Volume 32, Issue 4

503-514 Explanation for public and private service growth in the enlarged EU
by Gisela Di Meglio & Metka Stare & Andreja Jaklič
515-529 Why being there is not enough: organized proximity in place-based philanthropy
by Johannes Glückler & Martina Ries
531-550 How dynamic capabilities drive performance in the Indian IT industry: the role of information and co-ordination
by Markus Holzweber & Jan Mattsson & Doren Chadee & Revti Raman
571-590 The role of the service sector in regional economic resilience
by José Luis Navarro-Espigares & José Aureliano Martín-Segura & Elisa Hernández-Torres
591-604 Global sourcing of services versus manufacturing activities: is it any different?
by Peter D. Ørberg Jensen & Bent Petersen
605-618 The knowledge-intensive services-regional innovation nexus: a European perspective
by Mercedes Rodriguez & José A. Camacho & Jorge Chica
619-639 Service industries at a crossroads: some fragile assumptions and future challenges
by P.W. Daniels
641-655 Services, innovation, employment and organisation: research gaps and challenges for the next decade
by John Bryson & Luis Rubalcaba & Patrik Ström

August 2011, Volume 32, Issue 4

551-569 Does services offshoring boost productivity? Some Canadian evidence on causation
by C. Michael Wernerheim
657-682 The service industry research imperative
by William B. Beyers

February 2011, Volume 32, Issue 3

411-429 The effects of the provision of consulting services on audit reporting quality
by Michael Willoughby & Pedro Carmona & Alexandre Momparler

January 2011, Volume 32, Issue 2

231-255 Investigating the determinants of travel blogs influencing readers' intention to travel
by Hsiu-Yuan Wang

December 2011, Volume 31, Issue 16

2633-2637 Editorial
by Gary Akehurst
2639-2640 Introduction
by Domingo Ribeiro Soriano

November 2011, Volume 31, Issue 14

2289-2291 Introduction
by Domingo Ribeiro Soriano

October 2011, Volume 31, Issue 13

2067-2069 Introduction
by Domingo Ribeiro Soriano

January 2011, Volume 31, Issue 12

1907-1919 The importance of management innovation and consultant services on ERP implementation success
by Rafael Lapiedra & Joaquin Alegre & Ricardo Chiva
1921-1930 Incremental innovation in services through continuous improvement
by David B. Audretsch & Clara Martínez-Fuentes & Manuela Pardo-del-Val
1931-1942 Innovation and creativity in the automobile industry: environmental proposals and initiatives
by Colin C. Williams & Amadeo Fuenmayor & Sonia Dasí
1995-2017 Rationality, participation and results: the case of the European excellence model in a Spanish services context
by M. Teresa Canet-Giner & Francisco Balbastre-Benavent
2019-2032 Innovation in services through learning in a joint venture
by Alistair R. Anderson & María del Mar Benavides-Espinosa & Antonia Mohedano-Suanes
2051-2066 Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
by Juan A. Marin-García & Tomas Bonavia & Josep Maria Losilla

February 2011, Volume 31, Issue 12

1903-1905 Editorial-Creativity and innovation
by Marta Peris-Ortiz & Manuel Rodenes Adam

August 2011, Volume 31, Issue 11

1699-1701 Introduction
by Domingo Ribeiro Soriano

August 2011, Volume 31, Issue 10

1561-1566 Tourism services
by Miguel-Angel Galindo Martin & Ignacio Gil-Pechuan & Domingo Ribeiro Soriano

July 2011, Volume 31, Issue 9

1381-1383 Introduction
by Domingo Ribeiro Soriano

June 2011, Volume 31, Issue 8

1191-1193 Introduction
by Domingo Ribeiro Soriano

May 2011, Volume 31, Issue 7

1011-1014 Introduction
by Domingo Ribeiro Soriano

May 2011, Volume 31, Issue 6

847-849 Introduction
by Domingo Ribeiro Soriano

April 2011, Volume 31, Issue 5

657-660 Introduction
by Domingo Ribeiro Soriano

March 2011, Volume 31, Issue 4

509-512 Introduction
by Markus Scheuer

February 2011, Volume 31, Issue 3

323-326 Introduction
by Domingo Ribeiro Soriano

January 2011, Volume 31, Issue 2

133-135 Introduction
by Domingo Ribeiro Soriano

January 2011, Volume 31, Issue 1

1-6 An overview of the service industries' future (priorities: linking past and future)
by Francesc Solé Parellada & Domingo Ribeiro Soriano & Kun-Huang Huarng

September 2010, Volume 32, Issue 12

1991-2004 The true managerial efficiency of international tourist hotels in Taiwan: three-stage data envelopment analysis
by Jonchi Shyu & Sheng-Chieh Hung

November 2010, Volume 32, Issue 12

1973-1990 Comparative analysis of experience-oriented customer needs based on the Kano model: an empirical study
by Hsien-Tang Ko & Hsi-Peng Lu & Hueiju Yu

December 2010, Volume 32, Issue 12

1923-1936 Rethinking the theory of the hospital: a knowledge-based view
by Chen-Wei Yang & Shih-Chieh Fang & Julia L. Lin
2005-2025 Service, investment, and risk management performance in commercial banks
by Chih-Ching Yang

December 2010, Volume 32, Issue 11

1759-1774 Commitment, satisfaction, and customer loyalty: a theoretical explanation of the ‘satisfaction trap’
by Xiaobo Wu & Haojun Zhou & Dong Wu

September 2010, Volume 32, Issue 9

1469-1488 Social relationships and knowledge creation: the mediate of critical network position
by Chih-Hsing Liu & Jun-You Lin

October 2010, Volume 32, Issue 9

1451-1468 Online relationship avoidance over time
by Hong-Youl Ha & Je-Won Lee
1489-1504 A combinative model of behavioural and technical factors affecting ‘Mobile’-payment services adoption: an empirical study
by Abbas Keramati & Rose Taeb & Arad Mousavi Larijani & navid Mojir
1505-1525 Determinants of user adoption of web ''Automatic Teller Machines': an integrated model of 'Transaction Cost Theory' and 'Innovation Diffusion Theory'
by Yi-Shun Wang & Shun-Cheng Wu & Hsin-Hui Lin & Yu-Min Wang & Ting-Rong He

December 2010, Volume 32, Issue 9

1571-1588 Service-selecting approach based on domain-specified 'Quality of Service' model and its application in logistics
by Biqing Huang & Ting Wang & Xiao Xue

November 2010, Volume 32, Issue 9

1551-1570 Improving the absorptive capacity through unlearning context: an empirical investigation in hospital-in-the-home units
by Gabriel Cepeda-Carrion & Juan Gabriel Cegarra Navarro & Eva Martinez-Caro

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