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Adoption of enterprise systems and radio frequency identification among service firms

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  • Rana Mostaghel
  • Pejvak Oghazi
  • Hooshang M. Beheshti
  • Magnus Hultman

Abstract

A promising technology for optimizing supply-chain processes is radio frequency identification (RFID). By adding functionality to previous enterprise systems, the aim is to increase transparency of information throughout the supply chain. In this paper, we present a survey of RFID implementation in Swedish service firms. The findings show that although the great majority of firms are actively working with integrated information systems, only a very small fraction have adopted RFID.

Suggested Citation

  • Rana Mostaghel & Pejvak Oghazi & Hooshang M. Beheshti & Magnus Hultman, 2012. "Adoption of enterprise systems and radio frequency identification among service firms," The Service Industries Journal, Taylor & Francis Journals, vol. 32(15), pages 2435-2443, January.
    • Handle: RePEc:taf:servic:v:32:y:2012:i:15:p:2435-2443
    DOI: 10.1080/02642069.2012.677828
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    References listed on IDEAS

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    1. Kim, Soo Wook, 2007. "Organizational structures and the performance of supply chain management," International Journal of Production Economics, Elsevier, vol. 106(2), pages 323-345, April.
    2. Cesaltina Pacheco Pires & Soumodip Sarkar & Luísa Carvalho, 2008. "Innovation in services -- how different from manufacturing?," The Service Industries Journal, Taylor & Francis Journals, vol. 28(10), pages 1339-1356, December.
    3. Lee, Lorraine S. & Fiedler, Kirk D. & Smith, Jeffery S., 2008. "Radio frequency identification (RFID) implementation in the service sector: A customer-facing diffusion model," International Journal of Production Economics, Elsevier, vol. 112(2), pages 587-600, April.
    4. Gunasekaran, Angappa & Lai, Kee-hung & Edwin Cheng, T.C., 2008. "Responsive supply chain: A competitive strategy in a networked economy," Omega, Elsevier, vol. 36(4), pages 549-564, August.
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    1. Oghazi, Pejvak & Rad, Fakhreddin Fakhrai & Zaefarian, Ghasem & Beheshti, Hooshang M. & Mortazavi, Sina, 2016. "Unity is strength: A study of supplier relationship management integration," Journal of Business Research, Elsevier, vol. 69(11), pages 4804-4810.

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