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Innovation in services -- how different from manufacturing?

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  • Cesaltina Pacheco Pires
  • Soumodip Sarkar
  • Luísa Carvalho

Abstract

Using standardised firm data a comparative analysis of the determinants of product and process innovation in manufacturing and services is performed. Results show that in services there are significant differences in innovation behaviour, in terms of intramural and extramural R&D. It is also found that size matters less in services than in manufacturing. Although youth has a positive effect in both cases, young service firms are more likely than young manufacturing of being pioneer innovators. The results reveal the importance of learning by doing in service process innovations, as young service firms are less likely to introduce process innovations.

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File URL: http://hdl.handle.net/10.1080/02642060802317812
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Bibliographic Info

Article provided by Taylor & Francis Journals in its journal The Service Industries Journal.

Volume (Year): 28 (2008)
Issue (Month): 10 (December)
Pages: 1339-1356

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Handle: RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356

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Web page: http://www.tandfonline.com/FSIJ20

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Cited by:
  1. Yu-I Lee & Ching-Hsun Chang & Yu-Shan Chen, 2013. "The influence of novelty, flexibility, and synergy of package tours on tourist satisfaction: an analysis of structural equation modeling (SEM)," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 1869-1882, June.
  2. Lilian Santos & Aurora A.C. Teixeira, 2013. "Determinants of innovation performance of Portuguese companies: an econometric analysis by type of innovation and sector with a particular focus on Services," FEP Working Papers 494, Universidade do Porto, Faculdade de Economia do Porto.
  3. Barge-Gil, Andrés, 2011. "Open strategies and innovation performance," MPRA Paper 31298, University Library of Munich, Germany.
  4. Luisa Carvalho, 2011. "Market structures, strategy and innovation in services A study applied to the tourism sector," CEFAGE-UE Working Papers 2011_27, University of Evora, CEFAGE-UE (Portugal).
  5. Hervas-Oliver, Jose-Luis & Sempere-Ripoll, Francisca & Boronat-Moll, Carles, 2012. "Process innovation objectives and management complementarities: patterns, drivers, co-adoption and performance effects," MERIT Working Papers 051, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
  6. Iacovone, Leonardo & Mattoo, Aaditya & Zahler, Andres, 2013. "Trade and innovation in services : evidence from a developing economy," Policy Research Working Paper Series 6520, The World Bank.
  7. M. Audenaert & A. Vanderstraeten & D. Buyens, 2013. "Unleashing Employees’ Power to Innovate: Cross-level Effects of Employment Relationships and Job Complexity," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 13/836, Ghent University, Faculty of Economics and Business Administration.
  8. Fernandes, Cristina & Ferreira, João & Marques, Carla, 2011. "KIBS Innovation Management Capability in Rural Portuguese Regions: Empirical Evidence," MPRA Paper 47005, University Library of Munich, Germany.
  9. Fernandes, Cristina & Ferreira, João, 2011. "Knowledge Spillovers and Knowledge Intensive Business Services: An Empirical Study," MPRA Paper 34751, University Library of Munich, Germany.

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