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How dynamic capabilities drive performance in the Indian IT industry: the role of information and co-ordination

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  • Markus Holzweber
  • Jan Mattsson
  • Doren Chadee
  • Revti Raman

Abstract

This study examines key issues and effects of capability management on a fast-growing area of knowledge-intensive global business services -- IT outsourcing and offshoring. An exploratory study is undertaken of Indian companies providing complex process-oriented offshore IT services to their global customers. The analysis of the data related to the service provider side shows that developing dynamic capabilities is strongly driven by management and top-clients and results in the development of business processes and in establishing a strategic partnership with the client organization. Key findings are that information exchange and coordination are the key to a leveraging firm performance.

Suggested Citation

  • Markus Holzweber & Jan Mattsson & Doren Chadee & Revti Raman, 2011. "How dynamic capabilities drive performance in the Indian IT industry: the role of information and co-ordination," The Service Industries Journal, Taylor & Francis Journals, vol. 32(4), pages 531-550, June.
    • Handle: RePEc:taf:servic:v:32:y:2011:i:4:p:531-550
    DOI: 10.1080/02642069.2011.596530
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    Cited by:

    1. Byungjoo Paek & Joohyun Kim & Joonyoung Park & Heesang Lee, 2019. "Outsourcing Strategies of Established Firms and Sustainable Competitiveness: Medical Device Firms," Sustainability, MDPI, vol. 11(17), pages 1-28, August.
    2. Ashish Varma & Kaushal Bhalotia & Karan Gambhir, 2020. "Innovating for competitive advantage: managerial risk-taking ability counterbalances management controls," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 24(2), pages 389-409, June.
    3. Doren Chadee & Revti Raman Sharma & Banjo Roxas, 2017. "Linking and leveraging resources for innovation and growth through collaborative value creation: A study of Indian OSPs," Asia Pacific Journal of Management, Springer, vol. 34(4), pages 777-797, December.

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