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The role of job design and mechanism in motivating feedback-seeking behaviour in transportation service

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  • Jen-Wei Cheng
  • Kuo-Ming Lu

Abstract

Employee feedback-seeking behaviour is important to improve job performance and organizational effectiveness. This study investigates the mediating role of psychological meaningfulness on job design and feedback-seeking behaviour. The study draws on empirical data gathered from 681 employees in a transportation service company in Taiwan, and uses structural equation modelling to test our proposed model. Empirical results suggest that psychological meaningfulness plays a crucial and mediating role in the relationships between job enrichment, work-role fit and feedback-seeking behaviour. The implications for practitioners are to stress the role of job design and its mediating process for feedback-seeking behaviour.

Suggested Citation

  • Jen-Wei Cheng & Kuo-Ming Lu, 2011. "The role of job design and mechanism in motivating feedback-seeking behaviour in transportation service," The Service Industries Journal, Taylor & Francis Journals, vol. 32(13), pages 2047-2057, February.
    • Handle: RePEc:taf:servic:v:32:y:2011:i:13:p:2047-2057
    DOI: 10.1080/02642069.2011.574278
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