IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v33y2013i6p609-623.html
   My bibliography  Save this article

User acceptance of ‘near field communication’ mobile phone service: an investigation based on the ‘unified theory of acceptance and use of technology’ model

Author

Listed:
  • Kai-Ying Chen
  • Meng-Lin Chang

Abstract

Near-field communication (NFC) is a technology with service applications that include location-based service, mobile payment, peer gaming, and targeted advertising. Using the unified theory of acceptance and use of technology model, this study explores the factors that affect consumer acceptance of mobile phones with built-in NFC capability. The results indicate that Effort Expectancy has a positive effect on Performance Expectancy. Also, Performance Expectancy and Social Influence have a positive effect on Attitude Toward Use of Technology, but Anxiety has a negative effect on it. Finally, Attitude Toward Use of Technology is more significant than Facilitating Conditions in affecting Behavioral Intention.

Suggested Citation

  • Kai-Ying Chen & Meng-Lin Chang, 2013. "User acceptance of ‘near field communication’ mobile phone service: an investigation based on the ‘unified theory of acceptance and use of technology’ model," The Service Industries Journal, Taylor & Francis Journals, vol. 33(6), pages 609-623, May.
    • Handle: RePEc:taf:servic:v:33:y:2013:i:6:p:609-623
    DOI: 10.1080/02642069.2011.622369
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2011.622369
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2011.622369?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Phaninee Naruetharadhol & Sasichakorn Wongsaichia & Shenying Zhang & Chanchai Phonthanukitithaworn & Chavis Ketkaew, 2022. "Understanding Consumer Buying Intention of E-Commerce Airfares Based on Multivariate Demographic Segmentation: A Multigroup Structural Equation Modeling Approach," Sustainability, MDPI, vol. 14(15), pages 1-20, July.
    2. Park, JungKun & Ahn, Jiseon & Thavisay, Toulany & Ren, Tianbao, 2019. "Examining the role of anxiety and social influence in multi-benefits of mobile payment service," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 140-149.
    3. Ronald Baganzi & Antonio K. W. Lau, 2017. "Examining Trust and Risk in Mobile Money Acceptance in Uganda," Sustainability, MDPI, vol. 9(12), pages 1-22, December.
    4. Hohenberger, Christoph & Spörrle, Matthias & Welpe, Isabell M., 2017. "Not fearless, but self-enhanced: The effects of anxiety on the willingness to use autonomous cars depend on individual levels of self-enhancement," Technological Forecasting and Social Change, Elsevier, vol. 116(C), pages 40-52.
    5. Shui-Lien Chen & June-Hong Chen & Yung Hsin Lee, 2018. "A Comparison of Competing Models for Understanding Industrial Organization’s Acceptance of Cloud Services," Sustainability, MDPI, vol. 10(3), pages 1-20, March.
    6. King Hang Lam & Wai Ming To & Peter K.C. Lee, 2022. "Smart Building Management System (SBMS) for Commercial Buildings—Key Attributes and Usage Intentions from Building Professionals’ Perspective," Sustainability, MDPI, vol. 15(1), pages 1-15, December.
    7. Han, Heejeong & Park, Arum & Chung, Namho & Lee, Kyoung Jun, 2016. "A near field communication adoption and its impact on Expo visitors’ behavior," International Journal of Information Management, Elsevier, vol. 36(6), pages 1328-1339.
    8. Ji Hee Song & Candice R. Hollenbeck, 2015. "The value of social presence in mobile communications," The Service Industries Journal, Taylor & Francis Journals, vol. 35(11-12), pages 611-632, August.
    9. Shan Du & Hua Li, 2019. "The Knowledge Mapping of Mobile Commerce Research: A Visual Analysis Based on I-Model," Sustainability, MDPI, vol. 11(6), pages 1-26, March.
    10. Zhunzhun Liu & Shenglin Ben & Ruidong Zhang, 2019. "Factors affecting consumers’ mobile payment behavior: a meta-analysis," Electronic Commerce Research, Springer, vol. 19(3), pages 575-601, September.
    11. Krishna Moorthy & Loh Chun T'ing & Kwong Chea Yee & Ang Wen Huey & Lee Joe In & Poon Chyi Feng & Tan Jia Yi, 2020. "What drives the adoption of mobile payment? A Malaysian perspective," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 25(3), pages 349-364, July.
    12. Nicole Koenig-Lewis & Morgan Marquet & Adrian Palmer & Anita Lifen Zhao, 2015. "Enjoyment and social influence: predicting mobile payment adoption," The Service Industries Journal, Taylor & Francis Journals, vol. 35(10), pages 537-554, July.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:33:y:2013:i:6:p:609-623. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.