Taylor and Francis Journals
The Service Industries Journal
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2000, Volume 20, Issue 1
- 189-191 Book Reviews
by Zeynep Bilgin - 191-192 Book Reviews
by James E Mcintyre. Jr - 186-189 Book Reviews
by John R Bryson
1999, Volume 19, Issue 4
- 1-16 Methodological Problems and Economic Geography: The Case of Business Services
by J.R. Bryson & P.W. DANIELS & D.R. INGRAM - 17-48 The National Origin of the Ownership Advantages of Firms
by L. Nachum & J.D. ROLLE - 49-67 Internal Marketing and Customer Driven Wavefronts
by Roger F. Brooks & Ian N Lings & MARTINA A BOTSCHEN - 68-88 The Internationalisation of Business Service Firms: A Stages Approach
by Joanne Roberts - 89-101 Using the Concept of Loss: An Alternative SERVQUAL Measure
by Michael K. Hussey - 102-122 The Relationship Between Hotel Companies and Travel Agencies: An Empirical Assessment of the United States Market
by Juan Manuel GARCIA-FALCON & Diego Medina-Mu�oz - 123-146 Organisational Form and Retailing Development: The Department and the Chain Store, 1860-1940
by John Perkins & Craig FREEDMAN - 158-168 The Determinants of Day Excursion Coach Travel: A Qualitative Marketing Analysis
by Paul Downward & Les Lumsdon
1999, Volume 19, Issue 3
- 1-25 The Performance-Importance Response Function: Observations and Implications
by Scott E. Sampson & MICHAEL J. SHOWALTER - 26-41 Marketing Effectiveness and Customer Retention in the Service Sector
by Kwaku Appiah-Adu - 42-59 Business Performance in the UK Hotel Sector - Does it Pay to be Market Oriented?
by A. Sargeant & M. MOHAMAD - 60-73 The Evolution of Marks and Spencer
by Gary Davies - 74-96 A Life Cycle Segmentation Approach to Marketing Financial Products and Services
by Rajshekhar (Raj) G. Javalgi & PAUL DION - 97-118 The Impact of Employee Performance Cues on Guest Loyalty, Perceived Value and Service Quality
by Julian Gould-Williams - 119-134 A Typology of European Airport Retailing
by Paul Freathy & FRANK O'CONNELL - 135-161 A Profile of Female Retail Managers: Some Insights
by Adelina Broadbridge - 162-174 Customer Satisfaction in the Hong Kong Mobile Phone Industry
by Ka-Shing Woo & HENRY K. Y. FOCK - 175-186 Information Costs and Information Asymmetry in British Food Retailing
by Carlo Morelli - 187-202 Research on the Evolution of the Tertiary Industry in the Major Cities in China
by Jiangfan Li & SHAOJUN HUANG - 203-204 Book Reviews
by Bushaway Bob - 204-205 Book Reviews
by Jonathan V. Beaverstock - 206-207 Book Reviews
by Faye S. Mcintyre - 207-208 Book Reviews
by Barry Quinn
1999, Volume 19, Issue 2
- 1-27 Foresight and Services: Closing the Gap?
by Ian Miles - 28-48 A Linguistic Approach to Studying Quality of Face-to-Face Communication
by Marten Den Haring & Jan Mattsson - 49-68 Exploring the Development of Lifestyle Retail Brands
by Deborah Helman & LESLIE DE CHERNATONY - 69-82 Service Recovery Strategies for Single and Double Deviation Scenarios
by Robert Johnston & Adrian Fern - 83-100 The New Retail Banking Revolution
by Gardener Edward & Howcroft Barry & Williams Jonathan - 101-116 The Temporal Context of UK Retailers’ Motives for International Expansion
by Barry Quinn - 117-131 Role Theory and the Management of Service Encounters
by Anne Broderick - 132-149 Trust Versus Opportunism: Striking the Balance in Executive Search
by L.C. Brttton & D.F. Ball - 150-151 Book Reviews
by Alex Hughes - 151-153 Book Reviews
by Jillian C Sweeney - 153-155 Book Reviews
by Laurent Clint
1999, Volume 19, Issue 1
- 1-17 The Concept of Labour and Competence Requirements in a Service Economy
by Jacques De Bandt - 18-34 Intangible and Interpersonal Services: Toward New Political Economy Tools. The French Case
by Christian Du Tertre - 35-60 Workplace Flexibilities in the Producer Services
by William B. Beyers & DAVID P. LINDAHL - 61-79 Skills in Services. The Dynamics of Competence Requirement in Different Types of Advanced Producer Services. Some Evidence from Norway
by Peter Sj�holt - 80-95 Local Services: Conditions for the Development of the Market
by André Barcet & JO�L BONAMY - 96-116 Teleservices, Call Centres and Urban and Regional Development
by R. Richardson & J. N. MARSHALL - 117-132 Servuction and Mobile Telephony
by M. C. Monnoyer - Longé - 133-151 Formation of Strategic Alliances in Business Services: Towards a New Client-Oriented Conceptual Framework
by P. N. O' Farrell & P. A. WOOD - 152-170 Marketing Culture and Performance in UK Service Firms
by Kwaku Appiah-Adu & SATYENDRA SINGH - 171-193 Modelling Consumer Price Cognition: Evidence from Discount and Superstore Sectors
by Peter J. McGoldrick & ERICA J. BETTS & ALEXANDRA F. WILSON - 194-206 Merger as a Trigger for Cultural Change in the Retail Financial Services Sector
by Brooks Ian & DAWES JILLIAN - 207-212 Book Reviews
by Douglas G. Carrie - 208-210 Book Reviews
by Arthur Ingram - 210-211 Book Reviews
by D.R. Vaughan - 211-212 Book Reviews
by Anna Bee
1998, Volume 18, Issue 4
- 1-18 Efficiency and Productivity Measures for High Contact Services
by Kenneth J Klassen & Randolph M Russell & James J Chrisman - 19-37 Barriers to Marketing Development in the Barristers’ Profession
by Lloyd C. Harris & Nigel F. Piercy - 38-50 An Econometric Study on Japanese Tourist Arrivals in British Columbia and its Implications
by Tak-Kee Hui & Chi-Ching Yuen - 51-65 What is Service Quality When ‘Service’ Equals Regulation?
by Graham Foster & Karin Newman - 66-86 An Empirical Assessment Of The Zeithaml, Berry And Parasuraman Service Expectations Model
by Paul A. Dion & Rajshekhar Javalgi & Janet Dilorenzo-Aiss - 87-108 The Strategic Implications of EMU for European Banking
by Edward P.M. Gardener & Phil Molyneux & Barry Moore - 109-125 Economies of Cost in the UK Building Society Industry
by Simper Richard - 126-144 The Gap between Male and Female Pay: What Does the Case of Hotel and Catering Tell Us?
by Doherty Liz & Stead Lindsay - 145-161 Ownership and Governance in the Insurance Industry: A Review of the Theory and Evidence
by Noel O'Sullivan - 162-162 Book Reviews
by Faye S. Mcintyre - 163-164 Book Reviews
by Michael Sherrard - 165-166 Book Reviews
by John Guthrie - 166-168 Book Reviews
by Philippa A. Lowe - 168-170 Book Reviews
by Jonathan V. Beaverstock - 170-171 Book Reviews
by Mark Mcguinness - 172-173 Book Reviews
by John R. Bryson - 173-174 Book Reviews
by Arthur Ingram - 175-176 Book Reviews
by Bill Webster - 176-177 Book Reviews
by Goldsmith - 177-178 Book Reviews
by Kirk Wakefield - 178-179 Book Reviews
by Kirk Wakefield
1998, Volume 18, Issue 3
- 1-133 Introduction
by Hogg Gillion & Gabbott Mark - 14-19 The Advertising of Services: Consumer Views v. Normative Guidelines
by Kathleen Mortimer & Brian P. Mathews & Kathleen Mortimer - 20-37 The Buying Centre: Patterns of Structure and Interaction in Primary Health Care
by Anugus w. Laing & Seonaidh Cotton & Rita Joshi & Gordaon Mornach & Mc kee Lorna - 38-54 Segmenting Financial Services Markets for Customer Relationships: A Portfolio-Based Approach
by Gregory Elliott & WILLIAM GLYNN - 55-69 Relationship Marketing in Corporate Legal Services
by Susan Hart & GILLIAN HOGG - 70-89 Contextualising: Technology, Relationships and Time in a Financial Services Virtual Organisation
by Katherine Tyler & DAVID McGIRR & EDMUND STANLEY - 90-115 Communicative Staging of the Wilderness Servicescape
by Eric J Arnould & LINDA L PRICE & PATRICK TIERNEY - 116-134 Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination
by Stephen J Grove & RAYMOND P FISK & MICHAEL J DORSCH - 135-147 Parental Choice of Primary School: An Application of Q-Methodology
by Helen Bussel - 148-163 The Use of Mystery Shopping in the Measurement of Service Delivery
by Alan M. Wilson
1998, Volume 18, Issue 2
- 01-15 The Provider-Customer Interface in Business and Professional Services
by Jean Gadrey & Fa�z Gallouj - 16-44 An Empirical Study of Servqual's Dimensionality
by Sylvie Llosa & Jean-Louis Chandon & Chiara Orsingher - 45-63 Implementing Market Segmentation Strategies in UK Personal Financial Services: Problems and Progress
by Maureen Meadows & SALLY DIBB - 64-89 Intra-organisational Aspects of Service Quality Management: The Employees’ Perspective
by Barbara R. Lewis & GARD O.S. GABRIELSEN - 90-111 Project Finance: A Credit Strategy Based on Contractual Linkages
by Barry Howcroft & SABAH FADHLEY - 112-124 Service Innovation in Hong Kong: Attitudes and Practice
by Andrew Chan & FRANK M. GO & RAY PINE - 125-143 Management Accounting Information Systems in UK Building Societies
by Colin Drury - 144-160 Franchising Agreements in New Car Retailing: An Empirical Investigation
by Ogenyi Ejye Omar - 161-176 Building Societies: Some Suggestions for Reform
by Howard Jarman - 177-182 Book Reviews
by Jonatham V Beaverstock
1998, Volume 18, Issue 1
- 1-17 Benchmarking to Improve the Strategic Planning Process in the Hotel Sector
by Paul Phillips & Kwaku Appiah-Adu - 18-38 Creating the ‘Right’ Impression: Towards a Dramaturgy of Management Consultancy
by Timothy Clark & GRAEME SALAMAN - 39-53 The Competitiveness of EU Insurance Industries
by Philip Hardwick & Wen Dou - 54-71 Employment Decline in the UK Architecture and Surveying Sectors
by Antonia Sinden - 72-100 Segmenting Police ‘Customers’ on the Basis of their Service Quality Expectations
by Dave Webb - 101-112 Exploring the Relationship between Perception and Performance: Priorities for Action
by Robert Johnston & JANELLE HEINEKE - 113-131 Marketing in the UK and US Not-for-Profit Sector: The Import Mirror View
by Patricia L. Rees - 132-142 Small Firm Statistics: A Hotel Sector Focus
by Alison Morrison - 143-153 A Note about the Relationship among Transaction Costs, Institutions and Productivity Growth
by G.P. Caselli & S CURATOLO - 154-155 Book Reviews
by Seth Armitage - 157-158 Book Reviews
by Mary Ann Boose - 159-161 Book Reviews
by Mark Colgate - 161-162 Book Reviews
by Gary Akehurst - 162-162 Book Reviews
by Gary Akehurst - 154-155 Book Reviews
by Philip Crang
1997, Volume 17, Issue 4
- 529-543 Services in a Changing Economic Environment
by Pietro Genco - 544-563 Service and Employment Relationships
by Joél Bonamy & NICOLE MAY - 564-579 After Industrial Society: Service Society as Clean Society? Environmental Consequences of Increasing Service Interaction
by Christof Ellger & JOACHIM SCHEINER - 580-602 The Creation of Service Markets to Solve Political-Sociological Problems: The Danish Home Service
by Jon Sundbo - 603-625 Insights into Franchising: A Review of Empirical and Theoretical Perspectives
by Fulop Christina & FORWARD JIM - 626-651 European Community Merger Policy in the Service Industries: The Second Phase
by Eleanor J . Morgan - 652-668 An Investigation of the Current Practices of In-House Employee Training and Development within Hotels in Scotland
by Ian Buick & Ganesan Muthu - 669-689 The Adequacy of the Supply of Professional Advisory Services to Manufacturing Firms in Rural Mid Wales
by D.M.W.N. Hitchens - 690-691 Book Reviews
by Simon Pemberton - 692-693 Book Reviews
by Alex Hughes - 693-694 Book Reviews
by Arthur Ingram - 694-696 Book Reviews
by Roy C. Wood - 696-698 Book Reviews
by John R. Bryson & JONATHAN TURTON - 698-700 Book Reviews
by Roy C. Wood - 700-702 Book Reviews
by Rosemary Lucas - 702-704 Book Reviews
by Douglas G. Carrie - 704-705 Book Reviews
by David Weaver
1997, Volume 17, Issue 3
- 361-382 The Anatomy of Retail Internationalisation: Daimaru's Decision to Invest in Melbourne, Australia
by Ian Clarke & PETER RIMMER - 383-396 Retail Change and Retail Logistics in the United Kingdom: Past Trends and Future Prospects
by John Fernie - 397-412 Building Societies and Strategic Sourcing: Criteria and Dynamics
by David Jennings - 413-431 Employment Theory and the Wheel of Retailing: Segmenting the Circle
by Paul Freathy - 432-455 Management of Innovation in Services
by Jon Sundbo - 456-473 Government Incentives and the Financial Services Sector in Scotland
by John Bachtler & PHILIP RAINES - 474-488 Customer Perceptions of Service Operations: Gestalt, Incident or Mythology?
by Nick Johns & PHIL TYAS - 489-506 Determining Success Criteria for Financial Products: A Comparative Analysis of CART, Logit and Factor/Discriminant Analysis
by Ken Deal & SCOTT J. EDGETT - 507-527 Justifying the Use of Portable Computer Technology by the Salesforce of a Large Insurance Company
by David Johnson & MIKE WHITEHORN
1997, Volume 17, Issue 2
- 354-355 Book Reviews
by Ronald E. Goldsmith - 356-358 Book Reviews
by Roy C Wood - 358-359 Book Reviews
by Roy C Wood
1997, Volume 17, Issue 1
- 1-27 The City: Centre of Economic Reflexivity
by Michael Storper - 28-50 The Production of Child Care Services in Sweden: Uneven Development and Local Solutions
by Margareta Dahlstr�m - 51-68 Planning Christallerian Landscapes: The Current Renaissance of Central Place Studies in East Germany
by Christof Ellger - 69-90 Dual Cities? Sectoral Shifts and Metropolitan Income Inequality, 1980--90
by Hilary Silver & REGINA BURES - 91-114 The Impact of Urban Structure on the Location of Producer Services
by Angela Airoldi & Giancarlo Bianchi JANETTI & Antonio Gambardella & LANFRANCO SENN - 115-132 UK Hospitality Managers Past and Present
by David Gilbert & YVONNE GUERRIER - 133-154 Careers of Women Managers in the Retail Industry
by Traves Joanne & BROCKBANK ANNE & TOMLINSON FRANCES - 155-172 Small Technology-based Professional Consultancy Services in the United Kingdom
by David A. Kirby & JONES-EVANS DYLAN - 173-189 The Dimensions of Service Quality: The Original European Perspective Revisited
by Mels Gerhard & BOSHOFF CHRIST0 & NEL DEON - 190-203 The Application of Activity-based Costing in the United Kingdom's Largest Financial Institutions
by Innes John & Mitchell Falconer