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Employees’ Competences in Knowledge-Intensive Business Sector – Comparative Analysis in Two Cee Countries

Author

Listed:
  • Samul Joanna

    (Bialystok University of Technology, Poland)

  • Skapska Elzbieta

    (Bialystok University of Technology, Poland)

  • Pankov Dmitrij

    (Belarusian State Economic University, Belarus)

Abstract

Knowledge-Intensive Business Services (KIBS) are services that involve intensive use of high technologies, specialized skills and professional knowledge. However, there are insufficient findings on the competences of employees in the sector of KIBS. The purpose of this paper is to present the results of the research on employees’ competences in different service sectors of two CEE countries: Poland and Belarus. This study adopted a quantitative approach based on a questionnaire applied to 101 companies from Poland and 42 companies from Belarus. The comparative analysis shows quite similar findings - the most significant competencies are employee engagement, motivation and customer-focused orientation and play a crucial role in the efficiency of services in both countries.

Suggested Citation

  • Samul Joanna & Skapska Elzbieta & Pankov Dmitrij, 2019. "Employees’ Competences in Knowledge-Intensive Business Sector – Comparative Analysis in Two Cee Countries," Studia Universitatis Babeș-Bolyai Oeconomica, Sciendo, vol. 64(1), pages 3-15, April.
    • Handle: RePEc:vrs:subboe:v:64:y:2019:i:1:p:3-15:n:1
    DOI: 10.2478/subboec-2019-0001
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    References listed on IDEAS

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    More about this item

    Keywords

    competences of employees; knowledge-intensive business services; human capital;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M51 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Firm Employment Decisions; Promotions
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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