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Services innovation: assimilation, differentiation, inversion and integration

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  • Gallouj, Faïz

Abstract

This chapter aims to provide a review of the literature on innovation in services and to focus on the analytical strategies carried out in order to fill in the innovation gap in the service economy (i.e. the difference between what the traditional innovation indicators are capable of capturing, and the reality of innovation activities undertaken in a given economy). Four analytical perspectives are distinguished in this chapter, which are labeled: assimilation, differentiation, inversion and integration. The assimilation perspective analyses innovation in services just as innovation in manufacturing, focusing on their relationships with technological systems. The differentiation (or demarcation) perspective focuses on services specificities and aims to capture innovation activity where the traditional (technologist or assimilation) gaze perceives nothing. The inversion perspective reflects the “revenge” of the service sector : it emphasizes the active role of KIBS in other sectors innovations. The integrative or synthetic perspective provides more a balanced view of innovation in services. It seeks to provide the same analytical frameworks for both goods and services, and for both technological and non-technological forms of innovation.

Suggested Citation

  • Gallouj, Faïz, 2002. "Services innovation: assimilation, differentiation, inversion and integration," MPRA Paper 62174, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:62174
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    File URL: https://mpra.ub.uni-muenchen.de/62174/1/MPRA_paper_62174.pdf
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    References listed on IDEAS

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    Cited by:

    1. Faïz Gallouj, 2012. "Service: innovation, performance and public policy," Working Papers hal-01111765, HAL.
    2. Faridah Djellal & Faïz Gallouj, 2015. "Service innovation for sustainability: paths for greening through service innovation," Working Papers halshs-01188530, HAL.
    3. Faïz Gallouj & Antonello Zanfei, 2013. "Innovation in public services: Filling a gap in the literature," Post-Print halshs-01114107, HAL.
    4. Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), 2013. "Public–Private Innovation Networks in Services," Books, Edward Elgar Publishing, number 14802.
    5. Faïz Gallouj, 2010. "Les services intensifs en connaissances : processeurs de connaissances et producteurs d’innovation," Post-Print halshs-01114097, HAL.

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    More about this item

    Keywords

    Innovation; Research and Development; Information and Communication Technologies; Services; Knowledge Intensive Business Services (KIBS); Servicization;
    All these keywords.

    JEL classification:

    • L8 - Industrial Organization - - Industry Studies: Services
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights

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