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Reorganizing the Boundaries of Trust: From Discrete Alternatives to Hybrid Forms

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  • Bill McEvily

    (Rotman School of Management, University of Toronto, Toronto, Ontario M5S 3E6, Canada)

Abstract

In this essay I propose that trust be reconceptualized as a family of hybrid form concepts. I argue that trust and risk frequently co-occur and overlap. In conjunction, the concepts produce hybrid social judgments that combine elements of trust and risk. The point of overlap among trust and risk centers on the choice to be vulnerable to the decisions and actions of another party. However, the types of decision making and information processing involved represent important differences between the two types of social judgments. Whereas risk involves probabilistic decision making and more controlled information processing, trust involves heuristic decision making and more automatic information processing. I conclude with a discussion of new directions for organizational research based on the notion of hybrid forms of trust.

Suggested Citation

  • Bill McEvily, 2011. "Reorganizing the Boundaries of Trust: From Discrete Alternatives to Hybrid Forms," Organization Science, INFORMS, vol. 22(5), pages 1266-1276, October.
    • Handle: RePEc:inm:ororsc:v:22:y:2011:i:5:p:1266-1276
    DOI: 10.1287/orsc.1110.0649
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    References listed on IDEAS

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    2. Anita Williams Woolley & Erica Fuchs, 2011. "PERSPECTIVE---Collective Intelligence in the Organization of Science," Organization Science, INFORMS, vol. 22(5), pages 1359-1367, October.
    3. Peter Ping Li, 2017. "The time for transition: Future trust research," Journal of Trust Research, Taylor & Francis Journals, vol. 7(1), pages 1-14, January.
    4. Laura Poppo & Kevin Zheng Zhou & Julie J. Li, 2016. "When can you trust “trust”? Calculative trust, relational trust, and supplier performance," Strategic Management Journal, Wiley Blackwell, vol. 37(4), pages 724-741, April.
    5. Rosanas, Josep María & Cugueró-Escofet, Natalia, 2013. "The Foundations of the Concept of Trust under Bounded Rationality: Competence, Value Systems, Unselfishness and the Development of Virtue," IESE Research Papers D/1069, IESE Business School.
    6. Michelle Rogan, 2014. "Too Close for Comfort? The Effect of Embeddedness and Competitive Overlap on Client Relationship Retention Following an Acquisition," Organization Science, INFORMS, vol. 25(1), pages 185-203, February.
    7. Bart S. Vanneste & Phanish Puranam & Tobias Kretschmer, 2014. "Trust over time in exchange relationships: Meta-analysis and theory," Strategic Management Journal, Wiley Blackwell, vol. 35(12), pages 1891-1902, December.
    8. Wanyue Wei & Zheng He & Lez Rayman-Bacchus & GuangMing Xiang, 2019. "Do Industrial Clusters Still Matter to Trust-Building in the Internet Era? A Network Embeddedness Perspective," SAGE Open, , vol. 9(3), pages 21582440198, August.
    9. Gao, Yongling & Driouchi, Tarik, 2018. "Accounting for ambiguity and trust in partial outsourcing: A behavioral real options perspective," Journal of Business Research, Elsevier, vol. 92(C), pages 93-104.
    10. Oliver Schilke & Karen S. Cook, 2015. "Sources of alliance partner trustworthiness: Integrating calculative and relational perspectives," Strategic Management Journal, Wiley Blackwell, vol. 36(2), pages 276-297, February.
    11. Alison Legood & Lisa van der Werff & Allan Lee & Deanne den Hartog & Daan van Knippenberg, 2023. "A Critical Review of the Conceptualization, Operationalization, and Empirical Literature on Cognition‐Based and Affect‐Based Trust," Journal of Management Studies, Wiley Blackwell, vol. 60(2), pages 495-537, March.
    12. Steven L. Grover & Marie-Aude Abid-Dupont & Caroline Manville & Markus C. Hasel, 2019. "Repairing Broken Trust Between Leaders and Followers: How Violation Characteristics Temper Apologies," Journal of Business Ethics, Springer, vol. 155(3), pages 853-870, March.
    13. Dejun Kong, 2013. "Intercultural Experience as an Impediment of Trust: Examining the Impact of Intercultural Experience and Social Trust Culture on Institutional Trust in Government," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 113(3), pages 847-858, September.

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