IDEAS home Printed from https://ideas.repec.org/a/bla/jomstd/v60y2023i2p495-537.html
   My bibliography  Save this article

A Critical Review of the Conceptualization, Operationalization, and Empirical Literature on Cognition‐Based and Affect‐Based Trust

Author

Listed:
  • Alison Legood
  • Lisa van der Werff
  • Allan Lee
  • Deanne den Hartog
  • Daan van Knippenberg

Abstract

Trust plays a pivotal role in the development and maintenance of effective working relationships. In this paper we offer a critical review of the conceptualization and operationalization of cognition‐based and affect‐based trust. While definitions and measures of trust are abundant, the view of trust as a concept with cognitive and affective bases is well established. Nevertheless, the validity of this approach has rarely been examined. Our theoretical and empirical review (content validity study, systematic review and meta‐analysis) of the literature reveals a failure to fully capture cognition or affect in current trust theory and measurement. We find the construct of affect‐based trust to be particularly problematic in its current form. Resolving these issues is critical to advancing our understanding of the differentiating roles of these two important bases of trust. We detail areas for future research on the conceptualization and measurement of trust to stimulate theoretical exploration and methodological advances.

Suggested Citation

  • Alison Legood & Lisa van der Werff & Allan Lee & Deanne den Hartog & Daan van Knippenberg, 2023. "A Critical Review of the Conceptualization, Operationalization, and Empirical Literature on Cognition‐Based and Affect‐Based Trust," Journal of Management Studies, Wiley Blackwell, vol. 60(2), pages 495-537, March.
    • Handle: RePEc:bla:jomstd:v:60:y:2023:i:2:p:495-537
    DOI: 10.1111/joms.12811
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/joms.12811
    Download Restriction: no
    File URL: https://libkey.io/10.1111/joms.12811?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Sim B. Sitkin & Nancy L. Roth, 1993. "Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust," Organization Science, INFORMS, vol. 4(3), pages 367-392, August.
    2. Xiao Chen & Jian Peng & Xue Lei & Yanchun Zou, 2021. "Leave or stay with a lonely leader? An investigation into whether, why, and when leader workplace loneliness increases team turnover intentions," Asian Business & Management, Palgrave Macmillan, vol. 20(2), pages 280-303, April.
    3. Graham Dietz, 2011. "Going back to the source: Why do people trust each other?," Journal of Trust Research, Taylor & Francis Journals, vol. 1(2), pages 215-222, June.
    4. Jonathan Bundy & Ryan M. Vogel & Miles A. Zachary, 2018. "Organization–stakeholder fit: A dynamic theory of cooperation, compromise, and conflict between an organization and its stakeholders," Strategic Management Journal, Wiley Blackwell, vol. 39(2), pages 476-501, February.
    5. Parayitam, Satyanarayana & Dooley, Robert S., 2009. "The interplay between cognitive- and affective conflict and cognition- and affect-based trust in influencing decision outcomes," Journal of Business Research, Elsevier, vol. 62(8), pages 789-796, August.
    6. Roy Y J Chua & Michael W Morris & Paul Ingram, 2009. "Guanxi vs networking: Distinctive configurations of affect- and cognition-based trust in the networks of Chinese vs American managers," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 40(3), pages 490-508, April.
    7. Bill McEvily & Vincenzo Perrone & Akbar Zaheer, 2003. "Trust as an Organizing Principle," Organization Science, INFORMS, vol. 14(1), pages 91-103, February.
    8. M. Audrey Korsgaard & Jason Kautz & Paul Bliese & Katarzyna Samson & Patrycjusz Kostyszyn, 2018. "Conceptualising time as a level of analysis: New directions in the analysis of trust dynamics," Journal of Trust Research, Taylor & Francis Journals, vol. 8(2), pages 142-165, July.
    9. John Antonakis & Samuel Bendahan & Philippe Jacquart & Rafael Lalive, 2010. "On making causal claims : A review and recommendations," Post-Print hal-02313119, HAL.
    10. Han-Sheng Lei & Chuan-Fu Lai & Chih-Chang Chen, 2018. "How Does Project Supervisor Maintain Sustainability of Project Members? A Study from Leadership Perspective," Sustainability, MDPI, vol. 10(8), pages 1-14, August.
    11. Hamill, Heather & Hampshire, Kate & Mariwah, Simon & Amoako-Sakyi, Daniel & Kyei, Abigail & Castelli, Michele, 2019. "Managing uncertainty in medicine quality in Ghana: The cognitive and affective basis of trust in a high-risk, low-regulation context," Social Science & Medicine, Elsevier, vol. 234(C), pages 1-1.
    12. Donald Davis & Janet Bryant, 2010. "Leader-member exchange, trust, and performance in national science foundation industry/university cooperative research centers," The Journal of Technology Transfer, Springer, vol. 35(5), pages 511-526, October.
    13. Li, Peter Ping, 2007. "Towards an Interdisciplinary Conceptualization of Trust: A Typological Approach," Management and Organization Review, Cambridge University Press, vol. 3(3), pages 421-445, November.
    14. Peter Ping Li, 2007. "Towards an Interdisciplinary Conceptualization of Trust: A Typological Approach," Management and Organization Review, The International Association for Chinese Management Research, vol. 3(3), pages 421-445, November.
    15. Bill McEvily, 2011. "Reorganizing the Boundaries of Trust: From Discrete Alternatives to Hybrid Forms," Organization Science, INFORMS, vol. 22(5), pages 1266-1276, October.
    16. Alexander Newman & Kohyar Kiazad & Qing Miao & Brian Cooper, 2014. "Examining the Cognitive and Affective Trust-Based Mechanisms Underlying the Relationship Between Ethical Leadership and Organisational Citizenship: A Case of the Head Leading the Heart?," Journal of Business Ethics, Springer, vol. 123(1), pages 113-123, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Scott E. Allen & Ren'e F. Kizilcec & A. David Redish, 2024. "A new model of trust based on neural information processing," Papers 2401.08064, arXiv.org.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Peter Ping Li, 2017. "The time for transition: Future trust research," Journal of Trust Research, Taylor & Francis Journals, vol. 7(1), pages 1-14, January.
    2. Bart S. Vanneste & Phanish Puranam & Tobias Kretschmer, 2014. "Trust over time in exchange relationships: Meta-analysis and theory," Strategic Management Journal, Wiley Blackwell, vol. 35(12), pages 1891-1902, December.
    3. Maurizio Massaro & Andrea Moro & Ewald Aschauer & Matthias Fink, 2019. "Trust, control and knowledge transfer in small business networks," Review of Managerial Science, Springer, vol. 13(2), pages 267-301, April.
    4. S M A Moin & James F. Devlin & Sally McKechnie, 2017. "Trust in financial services: the influence of demographics and dispositional characteristics," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 22(2), pages 64-76, June.
    5. Rosanas, Josep María & Cugueró-Escofet, Natalia, 2013. "The Foundations of the Concept of Trust under Bounded Rationality: Competence, Value Systems, Unselfishness and the Development of Virtue," IESE Research Papers D/1069, IESE Business School.
    6. Jarratt, Denise & Ceric, Arnela, 2015. "The complexity of trust in business collaborations," Australasian marketing journal, Elsevier, vol. 23(1), pages 2-12.
    7. Kähkönen, T. & Blomqvist, K. & Gillespie, N. & Vanhala, M., 2021. "Employee trust repair: A systematic review of 20 years of empirical research and future research directions," Journal of Business Research, Elsevier, vol. 130(C), pages 98-109.
    8. Bettina Distel & Holger Koelmann & Ralf Plattfaut & Jörg Becker, 2022. "Watch who you trust! A structured literature review to build a typology of e-government risks," Information Systems and e-Business Management, Springer, vol. 20(4), pages 789-818, December.
    9. Hirsch, Bernhard & Nitzl, Christian & Schoen, Matthias, 2018. "Interorganizational trust and agency costs in credit relationships between savings banks and SMEs," Journal of Banking & Finance, Elsevier, vol. 97(C), pages 37-50.
    10. Carole Couper & A. Rebecca Reuber & Shameen Prashantham, 2020. "Lost that lovin’ feeling: The erosion of trust between small, high-distance partners," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 51(3), pages 326-352, April.
    11. Jha, Anand & Kim, YoungJun & Gutierrez-Wirsching, Sandra, 2019. "Formation of cross-border corporate strategic alliances: The roles of trust and cultural, institutional, and geographical distances," Journal of Behavioral and Experimental Finance, Elsevier, vol. 21(C), pages 22-38.
    12. Jasmin Baumann & Kenneth Le Meunier-FitzHugh, 2014. "Trust as a facilitator of co-creation in customer-salesperson interaction – an imperative for the realization of episodic and relational value?," AMS Review, Springer;Academy of Marketing Science, vol. 4(1), pages 5-20, June.
    13. Filip Viskupič & David L. Wiltse & Brittney A. Meyer, 2022. "Trust in physicians and trust in government predict COVID‐19 vaccine uptake," Social Science Quarterly, Southwestern Social Science Association, vol. 103(3), pages 509-520, May.
    14. Oliver Schilke & Karen S. Cook, 2015. "Sources of alliance partner trustworthiness: Integrating calculative and relational perspectives," Strategic Management Journal, Wiley Blackwell, vol. 36(2), pages 276-297, February.
    15. Laura Poppo & Kevin Zheng Zhou, 2014. "Managing contracts for fairness in buyer–supplier exchanges," Strategic Management Journal, Wiley Blackwell, vol. 35(10), pages 1508-1527, October.
    16. Gamze Abramov & Sebastien Miellet & Jason Kautz & Brin F S Grenyer & Frank P Deane, 2020. "The paradoxical decline and growth of trust as a function of borderline personality disorder trait count: Using discontinuous growth modelling to examine trust dynamics in response to violation and re," PLOS ONE, Public Library of Science, vol. 15(7), pages 1-23, July.
    17. Wenbo Guo & Jing Betty Feng & Brad McKenna & Pengzhu Zhang, 2017. "Inter-organizational governance and trilateral trust building: a case study of crowdsourcing-based open innovation in China," Asian Business & Management, Palgrave Macmillan, vol. 16(3), pages 187-207, July.
    18. Junting Lu & Zhe Zhang & Ming Jia, 2019. "Does Servant Leadership Affect Employees’ Emotional Labor? A Social Information-Processing Perspective," Journal of Business Ethics, Springer, vol. 159(2), pages 507-518, October.
    19. Michelle Rogan, 2014. "Too Close for Comfort? The Effect of Embeddedness and Competitive Overlap on Client Relationship Retention Following an Acquisition," Organization Science, INFORMS, vol. 25(1), pages 185-203, February.
    20. Joanna Radomska & Przemysław Wołczek & Letycja Sołoducho-Pelc & Susana Silva, 2019. "The Impact of Trust on the Approach to Management—A Case Study of Creative Industries," Sustainability, MDPI, vol. 11(3), pages 1-16, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:jomstd:v:60:y:2023:i:2:p:495-537. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0022-2380 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.