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The Effect of the Internal Side of Social Responsibility on Firm Competitive Success in the Business Services Industry

Author

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  • M. Isabel Sánchez-Hernández

    (Business Administration and Sociology Department, School of Economics, University of Extremadura, Ave. Elvas s/n, Badajoz 06006, Spain)

  • Dolores Gallardo-Vázquez

    (Financial Economics and Accountancy Department, School of Economics, University of Extremadura, Ave. Elvas s/n, Badajoz 06006, Spain)

  • Agnieszka Barcik

    (Department of Management and Transport, University of Bielsko-Biała, Willowa 2, Bielsko-Biala 43-309, Poland)

  • Piotr Dziwiński

    (Department of Law and Administration, The University of Dąbrowa Górnicza, Cieplaka 1c, Dąbrowa Górnicza 43-300, Poland)

Abstract

This work focuses on the internal side of social responsibility of organizations in a regional context. Through a survey of 590 managers in classical business services (human-capital intensive) and representative of the productive economy of the Region of Extremadura (Spain), an empirical analysis is conducted. First, a factor analysis is conducted to explore the main dimensions of the internal face of Social Responsibility and second, a structural equations model is developed to look for a relationship with business competitiveness. Business performance and innovation are also considered in the model. The main contribution of the article is the establishment of a set of indicators that will help to build an ongoing and meaningful dialogue with employees improving their quality of life at work that will also serve as important guidance for the increasing of the firm’s competitiveness through responsible human resources practices. Some suggestions for a research agenda emerge from this first attempt to approach the internal side of responsibility in business.

Suggested Citation

  • M. Isabel Sánchez-Hernández & Dolores Gallardo-Vázquez & Agnieszka Barcik & Piotr Dziwiński, 2016. "The Effect of the Internal Side of Social Responsibility on Firm Competitive Success in the Business Services Industry," Sustainability, MDPI, vol. 8(2), pages 1-15, February.
    • Handle: RePEc:gam:jsusta:v:8:y:2016:i:2:p:179-:d:64026
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    References listed on IDEAS

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    3. Xiaojuan Wu & Patrycja Hąbek, 2021. "Trends in Corporate Social Responsibility Reporting. The Case of Chinese Listed Companies," Sustainability, MDPI, vol. 13(15), pages 1-16, August.
    4. Chaohai Shen & Bingquan Fang & Xiaolan Zhou, 2022. "The Relationship between Corporate Sustainable Development Performance, Investor Sentiment, and Managerial Overconfidence," Sustainability, MDPI, vol. 14(17), pages 1-19, August.
    5. Martina Blašková & Irena Figurska & Ruta Adamoniene & Kristína Poláčková & Rudolf Blaško, 2018. "Responsible Decision making for Sustainable Motivation," Sustainability, MDPI, vol. 10(10), pages 1-23, September.
    6. Elena Fleacă & Bogdan Fleacă & Sanda Maiduc, 2018. "Aligning Strategy with Sustainable Development Goals (SDGs): Process Scoping Diagram for Entrepreneurial Higher Education Institutions (HEIs)," Sustainability, MDPI, vol. 10(4), pages 1-17, March.
    7. M. Isabel Sánchez-Hernández & Jose Luis Vázquez-Burguete & Maria P. García-Miguélez & Ana Lanero-Carrizo, 2021. "Internal Corporate Social Responsibility for Sustainability," Sustainability, MDPI, vol. 13(14), pages 1-14, July.
    8. Said Yousef Dwikat & Darwina Arshad & Mohd Noor Mohd Shariff, 2022. "The Influence of Systematic Strategic Planning and Strategic Business Innovation on the Sustainable Performance of Manufacturing SMEs: The Case of Palestine," Sustainability, MDPI, vol. 14(20), pages 1-26, October.
    9. José Álvarez-García & María De la Cruz Del Río-Rama & María Del Mar Miras-Rodríguez, 2017. "How Do Quality Practices Affect the Results?: The Experience of Thalassotherapy Centres in Spain," Sustainability, MDPI, vol. 9(4), pages 1-19, April.
    10. M. Isabel Sánchez-Hernández & Živilė Stankevičiūtė & Rafael Robina-Ramirez & Carlos Díaz-Caro, 2020. "Responsible Job Design Based on the Internal Social Responsibility of Local Governments," IJERPH, MDPI, vol. 17(11), pages 1-16, June.

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