IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v10y2018i2p465-d131190.html
   My bibliography  Save this article

Transformational Training Programs and Quality Orientation of Employees: Does Employees’ Loyalty Matter?

Author

Listed:
  • Nidal Fawwaz Al Qudah

    (School of Management, Harbin Institute of Technology, Harbin City 150001, China)

  • Yang Yang

    (School of Management, Harbin Institute of Technology, Harbin City 150001, China)

  • Muhammad Adeel Anjum

    (School of Management, Harbin Institute of Technology, Harbin City 150001, China
    Department of Management Sciences, Balochistan University of Information Technology, Engineering and Management Sciences, Quetta City 87300, Pakistan)

Abstract

Transformational training programs, employee loyalty and quality orientation of employees have been some of the important concerns for both academicians and practitioners for decades. Yet, little is known about their underlying relationship dynamics, especially in the context of higher education institutions. The pivotal aim of this study was to investigate the interplay of transformational training programs, loyalty and quality orientation of employees. For this, a causal model demonstrating the direct and indirect relationships of transformational training programs, employee loyalty and quality orientation was built and tested. Data for this study were collected from 212 ( n = 212) academics (deans, head of departments and faculty members) from all private sector universities in Amman, Jordan, through a cross sectional survey. Results indicated that both direct and indirect effects of transformational training programs on quality orientation of employees were significant. More specifically, the positive effects that transformational training programs have on quality orientation of employees are through employee loyalty. This finding significantly advances the existing body of knowledge and implies that transformational training programs enhance employees’ loyalty which, in turn, escalates employees’ orientations towards quality. Hence, it is concluded that the objective of inculcating quality orientation amongst employees cannot be achieved with mere reliance upon transformational training programs. Several contextual factors, such as employee loyalty, should also be focused on and fostered to ensure the effects that training programs have on certain desirable outcomes.

Suggested Citation

  • Nidal Fawwaz Al Qudah & Yang Yang & Muhammad Adeel Anjum, 2018. "Transformational Training Programs and Quality Orientation of Employees: Does Employees’ Loyalty Matter?," Sustainability, MDPI, vol. 10(2), pages 1-13, February.
    • Handle: RePEc:gam:jsusta:v:10:y:2018:i:2:p:465-:d:131190
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/10/2/465/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/10/2/465/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Alan Barrett & Philip J. O'Connell, 2001. "Does Training Generally Work? The Returns to in-Company Training," ILR Review, Cornell University, ILR School, vol. 54(3), pages 647-662, April.
    2. Hart, David W. & Thompson, Jeffery A., 2007. "Untangling Employee Loyalty: A Psychological Contract Perspective," Business Ethics Quarterly, Cambridge University Press, vol. 17(2), pages 297-323, April.
    3. Yee, Rachel W.Y. & Yeung, Andy C.L. & Edwin Cheng, T.C., 2010. "An empirical study of employee loyalty, service quality and firm performance in the service industry," International Journal of Production Economics, Elsevier, vol. 124(1), pages 109-120, March.
    4. Provis, Chris, 2005. "Dirty Hands and Loyalty in Organisational Politics," Business Ethics Quarterly, Cambridge University Press, vol. 15(2), pages 283-298, April.
    5. Olivia Guillon & Cécile Cézanne, 2014. "Employee Loyalty and Organizational Performance: A Critical Survey," Post-Print halshs-01340477, HAL.
    6. Miguel Pina e Cunha, 2002. ""The best place to be": managing employee loyalty in a knowledge-intensive company," Nova SBE Working Paper Series wp409, Universidade Nova de Lisboa, Nova School of Business and Economics.
    7. Bearden, William O & Etzel, Michael J, 1982. "Reference Group Influence on Product and Brand Purchase Decisions," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 9(2), pages 183-194, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Patricia Ordóñez de Pablos & Miltiadis Lytras, 2018. "Knowledge Management, Innovation and Big Data: Implications for Sustainability, Policy Making and Competitiveness," Sustainability, MDPI, vol. 10(6), pages 1-7, June.
    2. Sidra Riaz & Yusen Xu & Shahid Hussain, 2019. "Workplace Ostracism and Knowledge Hiding: The Mediating Role of Job Tension," Sustainability, MDPI, vol. 11(20), pages 1-16, October.
    3. Mochamad Arief Budihardjo & Bimastyaji Surya Ramadan & Soraya Annisa Putri & Indah Fajarini Sri Wahyuningrum & Fadel Iqbal Muhammad, 2021. "Towards Sustainability in Higher-Education Institutions: Analysis of Contributing Factors and Appropriate Strategies," Sustainability, MDPI, vol. 13(12), pages 1-14, June.
    4. Abayomi Olarewaju Adeoye & Onyia Hope, 2020. "Organizational Culture, Employee Retention and Employee Loyalty: Empirical Evidence from Nigeria," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 6(3), pages 139-145, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Juan Elegido, 2013. "Does It Make Sense to Be a Loyal Employee?," Journal of Business Ethics, Springer, vol. 116(3), pages 495-511, September.
    2. Ewa Mazur-Wierzbicka, 2021. "Determinants of Employee Loyalty from the Perspective of Employees of Socially Responsible Organizations," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 713-722.
    3. Masakure, Oliver, 2016. "The effect of employee loyalty on wages," Journal of Economic Psychology, Elsevier, vol. 56(C), pages 274-298.
    4. Addison, John T. & Belfield, Clive R., 2004. "Unions, Training, and Firm Performance: Evidence from the British Workplace Employee Relations Survey," IZA Discussion Papers 1264, Institute of Labor Economics (IZA).
    5. Carlos Martin-Rios, 2016. "Innovative management control systems in knowledge work: a middle manager perspective," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 27(2), pages 181-204, May.
    6. Truong, Yann & McColl, Rod, 2011. "Intrinsic motivations, self-esteem, and luxury goods consumption," Journal of Retailing and Consumer Services, Elsevier, vol. 18(6), pages 555-561.
    7. Behrooz Gharleghi & Asghar Afshar Jahanshahi & Khaled Nawaser, 2018. "The Outcomes of Corporate Social Responsibility to Employees: Empirical Evidence from a Developing Country," Sustainability, MDPI, vol. 10(3), pages 1-15, March.
    8. Bian, Qin & Forsythe, Sandra, 2012. "Purchase intention for luxury brands: A cross cultural comparison," Journal of Business Research, Elsevier, vol. 65(10), pages 1443-1451.
    9. Baxendale, Shane & Macdonald, Emma K. & Wilson, Hugh N., 2015. "The Impact of Different Touchpoints on Brand Consideration," Journal of Retailing, Elsevier, vol. 91(2), pages 235-253.
    10. Berger, Johannes & Strohner, Ludwig, 2020. "Documentation of the PUblic Policy Model for Austria and other European countries (PUMA)," Research Papers 11, EcoAustria – Institute for Economic Research.
    11. Daniel Mihai Pantazi, 2020. "Is price the main motivation for buying general insurances in Romania? Comparative study 2014 – 2019," Journal of Financial Studies, Institute of Financial Studies, vol. 9(5), pages 147-162, November.
    12. Yadav, Manjit S. & de Valck, Kristine & Hennig-Thurau, Thorsten & Hoffman, Donna L. & Spann, Martin, 2013. "Social Commerce: A Contingency Framework for Assessing Marketing Potential," Journal of Interactive Marketing, Elsevier, vol. 27(4), pages 311-323.
    13. Ostovan, Nima & Khalili Nasr, Arash, 2022. "The manifestation of luxury value dimensions in brand engagement in self-concept," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
    14. Jalees, Tariq & Tariq, Huma & Zaman, Syed Imran & Alam Kazmi, Syed Hasnain, 2015. "Social Media in Virtual Marketing," MPRA Paper 69868, University Library of Munich, Germany, revised 10 Apr 2015.
    15. Sarath Delpachitra & Pham Van Dai, 2012. "The Determinants of TFP Growth in Middle Income Economies in ASEAN: Implication of Financial Crises," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 11(1), pages 63-88, June.
    16. Matthias Staat & Maik Hammerschmidt, 2004. "A Super Efficiency Model for Product Evaluation," Microeconomics 0402011, University Library of Munich, Germany.
    17. Dario Blanco-Fernandez & Stephan Leitner & Alexandra Rausch, 2022. "Interactions between the individual and the group level in organizations: The case of learning and autonomous group adaptation," Papers 2203.09162, arXiv.org.
    18. Miguel Pina e Cunha & Rita Campos e Cunha & Armenio Rego, 2005. "Paths to positivity: exploring the dynamics of positive organizing," Nova SBE Working Paper Series wp473, Universidade Nova de Lisboa, Nova School of Business and Economics.
    19. Mohsin, Asad & Lengler, Jorge & Aguzzoli, Roberta, 2015. "Staff turnover in hotels: Exploring the quadratic and linear relationships," Tourism Management, Elsevier, vol. 51(C), pages 35-48.
    20. Vishal Narayan & Vithala R. Rao & Carolyne Saunders, 2011. "How Peer Influence Affects Attribute Preferences: A Bayesian Updating Mechanism," Marketing Science, INFORMS, vol. 30(2), pages 368-384, 03-04.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:10:y:2018:i:2:p:465-:d:131190. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.