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Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

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  • Lin, Zhibin
  • Filieri, Raffaele

Abstract

This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.

Suggested Citation

  • Lin, Zhibin & Filieri, Raffaele, 2015. "Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 81(C), pages 158-168.
    • Handle: RePEc:eee:transe:v:81:y:2015:i:c:p:158-168
    DOI: 10.1016/j.tre.2015.07.001
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