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Does feedback matter? Evidence from agricultural services

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  • Jones, Maria
  • Kondylis, Florence

Abstract

We design a field experiment to test whether eliciting feedback can affect demand for a service. We randomly assign different feedback tools in the context of an agricultural service and track their impact on farmers' demand. We find large demand effects, in the current and following agricultural seasons. These demand effects spill over, as non-client farmers in the vicinity of treated groups are more likely to sign up. Announcing monitoring to trainers across treatment and control communities has little effect on trainers' effort. We conclude that increasing farmers' control over the quality and content leads their higher demand for the service.

Suggested Citation

  • Jones, Maria & Kondylis, Florence, 2018. "Does feedback matter? Evidence from agricultural services," Journal of Development Economics, Elsevier, vol. 131(C), pages 28-41.
    • Handle: RePEc:eee:deveco:v:131:y:2018:i:c:p:28-41
    DOI: 10.1016/j.jdeveco.2017.10.013
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    References listed on IDEAS

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    Cited by:

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    3. Rachid Laaja & Karen Macours, 2021. "Measuring Skills in Developing Countries," Journal of Human Resources, University of Wisconsin Press, vol. 56(4), pages 1254-1295.
    4. Ayeduvor Selorm & D. B. S. Sarpong & Irene S. Egyir & Akwasi Mensah Bonsu & Henry An, 2023. "Does contract farming affect technical efficiency? Evidence from soybean farmers in Northern Ghana," Agricultural and Food Economics, Springer;Italian Society of Agricultural Economics (SIDEA), vol. 11(1), pages 1-22, December.
    5. Aminou Arouna & Jeffrey D. Michler & Wilfried G. Yergo & Kazuki Saito, 2021. "One Size Fits All? Experimental Evidence on the Digital Delivery of Personalized Extension Advice in Nigeria," American Journal of Agricultural Economics, John Wiley & Sons, vol. 103(2), pages 596-619, March.
    6. Zhe Chen & Apurbo Sarkar & Md. Shakhawat Hossain & Xiaojing Li & Xianli Xia, 2021. "Household Labour Migration and Farmers’ Access to Productive Agricultural Services: A Case Study from Chinese Provinces," Agriculture, MDPI, vol. 11(10), pages 1-20, October.
    7. Lin, J. & Z. & Zhang, Z., 2018. "Does transportation matter to tobacco leaf producers? Evidence from Guizhou, China," 2018 Conference, July 28-August 2, 2018, Vancouver, British Columbia 276998, International Association of Agricultural Economists.
    8. Jonathan Bauchet & Stacy Prieto & Jacob Ricker‐Gilbert, 2021. "Improved Drying and Storage Practices that Reduce Aflatoxins in Stored Maize: Experimental Evidence from Smallholders in Senegal," American Journal of Agricultural Economics, John Wiley & Sons, vol. 103(1), pages 296-316, January.

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    More about this item

    Keywords

    Agricultural services; Fee for service; Citizen engagement; Demand spillovers;
    All these keywords.

    JEL classification:

    • O13 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Agriculture; Natural Resources; Environment; Other Primary Products
    • Q16 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Agriculture - - - R&D; Agricultural Technology; Biofuels; Agricultural Extension Services

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