IDEAS home Printed from https://ideas.repec.org/a/bla/asiaps/v8y2021i1p42-67.html
   My bibliography  Save this article

Better service delivery, more satisfied citizens? The mediating effects of local government management capacity in South Korea

Author

Listed:
  • Geiguen Shin
  • Byong‐Kuen Jhee

Abstract

Does decentralisation lead to higher citizens' satisfaction with the public services that local governments provide? Despite arguments that decentralisation improves public service delivery, studies have not successfully verified the effects of decentralisation on citizen evaluations of local government services. Given the importance of increased local empowerment in promoting desired public goods, we examine whether the hypothesised advantages of decentralisation on public service delivery still hold when applied to citizens' satisfaction with public services. Specifically, we explore both the direct and indirect impacts of decentralisation on citizens' satisfaction through the mediating impact of the local management capacity in Korea. Based on structural equation modelling, the results indicate that decentralisation has a direct negative impact on public service satisfaction, but its impact is not mediated by local management capacity. Due to Korean citizens' lower expectations regarding decentralisation, citizens' satisfaction is not improved even when local management capacity is increased via higher decentralisation.

Suggested Citation

  • Geiguen Shin & Byong‐Kuen Jhee, 2021. "Better service delivery, more satisfied citizens? The mediating effects of local government management capacity in South Korea," Asia and the Pacific Policy Studies, Wiley Blackwell, vol. 8(1), pages 42-67, January.
    • Handle: RePEc:bla:asiaps:v:8:y:2021:i:1:p:42-67
    DOI: 10.1002/app5.316
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/app5.316
    Download Restriction: no
    File URL: https://libkey.io/10.1002/app5.316?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Raúl A Ponce-Rodríguez & Charles R Hankla & Jorge Martinez-Vazquez & Eunice Heredia-Ortiz, 2018. "Rethinking the Political Economy of Decentralization: How Elections and Parties Shape the Provision of Local Public Goods," Publius: The Journal of Federalism, CSF Associates Inc., vol. 48(4), pages 523-558.
    2. Allen Hicken & Joel W. Simmons, 2008. "The Personal Vote and the Efficacy of Education Spending," American Journal of Political Science, John Wiley & Sons, vol. 52(1), pages 109-124, January.
    3. Jürgen Von Hagen & Massimo Bordignon & Bhajan S. Grewal & Per Peterson & Helmut Seitz & Matz Dahlberg, 2000. "Subnational Government Bailouts in OECD Countries: Four Case Studies," Research Department Publications 3100, Inter-American Development Bank, Research Department.
    4. Jose A. Puppim De Oliveira & Yijia Jing & Paul Collins & Paul Smoke, 2015. "Rethinking Decentralization: Assessing Challenges to a Popular Public Sector Reform," Public Administration & Development, Blackwell Publishing, vol. 35(2), pages 97-112, May.
    5. Faguet, Jean-Paul & Sánchez, Fabio, 2008. "Decentralization's Effects on Educational Outcomes in Bolivia and Colombia," World Development, Elsevier, vol. 36(7), pages 1294-1316, July.
    6. Xie, Danyang & Zou, Heng-fu & Davoodi, Hamid, 1999. "Fiscal Decentralization and Economic Growth in the United States," Journal of Urban Economics, Elsevier, vol. 45(2), pages 228-239, March.
    7. Jeong, Dong Wook & Lee, Ho Jun & Cho, Sung Kyung, 2017. "Education decentralization, school resources, and student outcomes in Korea," International Journal of Educational Development, Elsevier, vol. 53(C), pages 12-27.
    8. Davoodi, Hamid & Zou, Heng-fu, 1998. "Fiscal Decentralization and Economic Growth: A Cross-Country Study," Journal of Urban Economics, Elsevier, vol. 43(2), pages 244-257, March.
    9. Soonae Park & Min-Gean Park & Kyung-Min Nam, 2019. "Growth effects of fiscal decentralization with weak economic motivation: the case of South Korea," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 63(3), pages 399-436, December.
    10. Maria Escobar‐Lemmon & Ashley D. Ross, 2014. "Does Decentralization Improve Perceptions of Accountability? Attitudinal Evidence from Colombia," American Journal of Political Science, John Wiley & Sons, vol. 58(1), pages 175-188, January.
    11. Nadir Habibi & Cindy Huang & Diego Miranda & Victoria Murillo & Gustav Ranis & Mainak Sarkar & Frances Stewart, 2003. "Decentralization and Human Development in Argentina," Journal of Human Development and Capabilities, Taylor & Francis Journals, vol. 4(1), pages 73-101.
    12. Zhang, Tao & Zou, Heng-fu, 1998. "Fiscal decentralization, public spending, and economic growth in China," Journal of Public Economics, Elsevier, vol. 67(2), pages 221-240, February.
    13. Bossert, Thomas, 1998. "Analyzing the decentralization of health systems in developing countries: decision space, innovation and performance," Social Science & Medicine, Elsevier, vol. 47(10), pages 1513-1527, November.
    14. Charles M. Tiebout, 1956. "A Pure Theory of Local Expenditures," Journal of Political Economy, University of Chicago Press, vol. 64, pages 416-416.
    15. Ann Markusen & Amy Glasmeier, 2008. "Overhauling and Revitalizing Federal Economic Development Programs," Economic Development Quarterly, , vol. 22(2), pages 83-91, May.
    16. Youngho Cho, 2014. "Appraising the Quality of Democracy as a Developmental Phenomenon: How South Koreans Appraise the Quality of Their Democracy," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 116(3), pages 699-712, May.
    17. Yap, O. Fiona, 2019. "How political trust matters in emergent democracies: evidence from East and Southeast Asia," Journal of Public Policy, Cambridge University Press, vol. 39(2), pages 295-328, June.
    18. Gregg G. Van Ryzin, 2013. "An Experimental Test of the Expectancy‐Disconfirmation Theory of Citizen Satisfaction," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 32(3), pages 597-614, June.
    19. Andrew Mitchell & Thomas J. Bossert, 2010. "Decentralisation, Governance and Health-System Performance: 'Where You Stand Depends on Where You Sit'," Development Policy Review, Overseas Development Institute, vol. 28(6), pages 669-691, November.
    20. Ulrich Thießen, 2000. "Fiscal Federalism in Western European and Selected Other Countries: Centralization or Decentralization? What Is Better for Economic Growth?," Discussion Papers of DIW Berlin 224, DIW Berlin, German Institute for Economic Research.
    21. Mark Drabenstott, 2005. "A review of the federal role in regional economic development," Monograph, Federal Reserve Bank of Kansas City, number 2005arotfrire.
    22. Akai, Nobuo & Sakata, Masayo, 2002. "Fiscal decentralization contributes to economic growth: evidence from state-level cross-section data for the United States," Journal of Urban Economics, Elsevier, vol. 52(1), pages 93-108, July.
    23. Hetherington, Marc J., 1999. "The Effect of Political Trust on the Presidential Vote, 1968–96," American Political Science Review, Cambridge University Press, vol. 93(2), pages 311-326, June.
    24. Albert Satorra & Peter Bentler, 2001. "A scaled difference chi-square test statistic for moment structure analysis," Psychometrika, Springer;The Psychometric Society, vol. 66(4), pages 507-514, December.
    25. Case, Anne C. & Rosen, Harvey S. & Hines, James Jr., 1993. "Budget spillovers and fiscal policy interdependence : Evidence from the states," Journal of Public Economics, Elsevier, vol. 52(3), pages 285-307, October.
    26. Sune Welling Hansen, 2015. "The Democratic Costs of Size: How Increasing Size Affects Citizen Satisfaction with Local Government," Political Studies, Political Studies Association, vol. 63(2), pages 373-389, June.
    27. Ledyard Tucker & Charles Lewis, 1973. "A reliability coefficient for maximum likelihood factor analysis," Psychometrika, Springer;The Psychometric Society, vol. 38(1), pages 1-10, March.
    28. Jonathan A. Rodden & Gunnar S. Eskeland (ed.), 2003. "Fiscal Decentralization and the Challenge of Hard Budget Constraints," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262182297, December.
    29. Blair, Harry, 2000. "Participation and Accountability at the Periphery: Democratic Local Governance in Six Countries," World Development, Elsevier, vol. 28(1), pages 21-39, January.
    30. Chuk Kyo Kim, 2019. "Role of Government," World Scientific Book Chapters, in: Economic Development of Korea, chapter 2, pages 25-40, World Scientific Publishing Co. Pte. Ltd..
    31. Ahmad, Ehtisham, 1991. "Social Security and the Poor: Choices for Developing Countries," The World Bank Research Observer, World Bank, vol. 6(1), pages 105-127, January.
    32. Rhys Andrews & Steven Van de Walle, 2013. "New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness," Public Management Review, Taylor & Francis Journals, vol. 15(5), pages 762-783, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Feng Wang & Tayyaba Rani & Asif Razzaq, 2023. "Environmental impact of fiscal decentralization, green technology innovation and institution’s efficiency in developed countries using advance panel modelling," Energy & Environment, , vol. 34(4), pages 1006-1030, June.
    2. O. Fiona Yap, 2021. "Local politics for democratic quality and depth: Lessons from South Korea," Asia and the Pacific Policy Studies, Wiley Blackwell, vol. 8(1), pages 5-14, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jorge Martinez-Vazquez & Santiago Lago-Peñas & Agnese Sacchi, 2017. "The Impact Of Fiscal Decentralization: A Survey," Journal of Economic Surveys, Wiley Blackwell, vol. 31(4), pages 1095-1129, September.
    2. Tristan Canare, 2021. "Decentralization and Development Outcomes: What Does the Empirical Literature Really Say?," Hacienda Pública Española / Review of Public Economics, IEF, vol. 237(2), pages 111-151, June.
    3. Whitney Buser, 2011. "The impact of fiscal decentralization on economics performance in high-income OECD nations: an institutional approach," Public Choice, Springer, vol. 149(1), pages 31-48, October.
    4. Li, Lei & Luo, Changtuo, 2023. "Does administrative decentralization promote outward foreign direct investment and productivity? Evidence from China," Economic Modelling, Elsevier, vol. 124(C).
    5. Thushyanthan Baskaran & Lars P. Feld & Jan Schnellenbach, 2016. "Fiscal Federalism, Decentralization, And Economic Growth: A Meta-Analysis," Economic Inquiry, Western Economic Association International, vol. 54(3), pages 1445-1463, July.
    6. Lars P. Feld & Gebhard Kirchgässner & Christoph A. Schaltegger, 2004. "Fiscal Federalism and Economic Performance: Evidence from Swiss Cantons," Marburg Working Papers on Economics 200420, Philipps-Universität Marburg, Faculty of Business Administration and Economics, Department of Economics (Volkswirtschaftliche Abteilung).
    7. Manh‐Tien Bui & Thai‐Ha Le & Donghyun Park, 2023. "Impacts of fiscal decentralization on local development in Vietnam: A disaggregated analysis," Economics of Transition and Institutional Change, John Wiley & Sons, vol. 31(1), pages 3-31, January.
    8. Tristan Canare, 2022. "Decentralization and welfare: Evidence from a panel of countries," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 93(3), pages 767-796, September.
    9. Alessio Mitra & Athanasios Chymis, 2022. "Federalism, but how? The impact of vertical fiscal imbalance on economic growth. Evidence from Belgium," Economics and Politics, Wiley Blackwell, vol. 34(2), pages 322-350, July.
    10. Mitchell, Austin M. & Yin, Weiwen, 2022. "Political centralization, career incentives, and local economic growth in Edo Japan," Explorations in Economic History, Elsevier, vol. 85(C).
    11. Thushyanthan Baskaran & Lars P. Feld & Jan Schnellenbach, 2014. "Fiscal Federalism, Decentralization and Economic Growth: Survey and Meta-Analysis," CESifo Working Paper Series 4985, CESifo.
    12. Burret, Heiko T. & Feld, Lars P. & Schaltegger, Christoph A., 2022. "Fiscal federalism and economic performance new evidence from Switzerland," European Journal of Political Economy, Elsevier, vol. 74(C).
    13. Jin, Jing & Zou, Heng-fu, 2005. "Fiscal decentralization, revenue and expenditure assignments, and growth in China," Journal of Asian Economics, Elsevier, vol. 16(6), pages 1047-1064, December.
    14. Antonio N. Bojanic, 2018. "The Impact of Fiscal Decentralization on Accountability, Economic Freedom, and Political and Civil Liberties in the Americas," Economies, MDPI, vol. 6(1), pages 1-20, February.
    15. Martinez-Vazquez, Jorge & McNab, Robert M., 2003. "Fiscal Decentralization and Economic Growth," World Development, Elsevier, vol. 31(9), pages 1597-1616, September.
    16. Sanz Labrador, Ismael & Sanz-Sanz, José Félix, 2013. "Política fiscal y crecimiento económico: consideraciones microeconómicas y relaciones macroeconómicas," Macroeconomía del Desarrollo 5367, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL).
    17. Brueckner, Jan K., 2006. "Fiscal federalism and economic growth," Journal of Public Economics, Elsevier, vol. 90(10-11), pages 2107-2120, November.
    18. K. L. Devkota, 2014. "Impact of Fiscal Decentralization on Economic Growth in the Districts of Nepal," International Center for Public Policy Working Paper Series, at AYSPS, GSU paper1420, International Center for Public Policy, Andrew Young School of Policy Studies, Georgia State University.
    19. Tiwari, Smriti, 2017. "Does Local Development Influence Outmigration Decisions? Evidence from Indonesia," World Development, Elsevier, vol. 93(C), pages 108-124.
    20. Raúl A Ponce-Rodríguez & Charles R Hankla & Jorge Martinez-Vazquez & Eunice Heredia-Ortiz, 2018. "Rethinking the Political Economy of Decentralization: How Elections and Parties Shape the Provision of Local Public Goods," Publius: The Journal of Federalism, CSF Associates Inc., vol. 48(4), pages 523-558.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:asiaps:v:8:y:2021:i:1:p:42-67. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=2050-2680 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.