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An Experimental Test of the Expectancy‐Disconfirmation Theory of Citizen Satisfaction

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  • Gregg G. Van Ryzin

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  • Gregg G. Van Ryzin, 2013. "An Experimental Test of the Expectancy‐Disconfirmation Theory of Citizen Satisfaction," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 32(3), pages 597-614, June.
    • Handle: RePEc:wly:jpamgt:v:32:y:2013:i:3:p:597-614
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    Cited by:

    1. Bagherzadeh, Ramin & Rawal, Monika & Wei, Shuqin & Saavedra Torres, Jose Luis, 2020. "The journey from customer participation in service failure to co-creation in service recovery," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    2. Olya, Hossein G.T. & Altinay, Levent, 2016. "Asymmetric modeling of intention to purchase tourism weather insurance and loyalty," Journal of Business Research, Elsevier, vol. 69(8), pages 2791-2800.
    3. Pontones-Rosa, Carolina & Pérez-Morote, Rosario & Santos-Peñalver, Jesús F., 2021. "ICT-based public policies and depopulation in hollowed-out Spain: A survey analysis on the digital divide and citizen satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    4. Anaza, Nwamaka A. & Luis Saavedra, José & Hair, Joe F. & Bagherzadeh, Ramin & Rawal, Monika & Nedu Osakwe, Christian, 2021. "Customer-brand disidentification: Conceptualization, scale development and validation," Journal of Business Research, Elsevier, vol. 133(C), pages 116-131.
    5. Geiguen Shin & Byong‐Kuen Jhee, 2021. "Better service delivery, more satisfied citizens? The mediating effects of local government management capacity in South Korea," Asia and the Pacific Policy Studies, Wiley Blackwell, vol. 8(1), pages 42-67, January.
    6. Sue Ling Lai & Hiep-Hung Pham & Hong-Kong To Nguyen & The-Cuong Nguyen & Anh-Vinh Le, 2019. "Toward Sustainable Overseas Mobility of Vietnamese Students: Understanding Determinants of Attitudinal and Behavioral Loyalty in Students of Higher Education," Sustainability, MDPI, vol. 11(2), pages 1-17, January.
    7. Zongfeng Sun & Jintao Li, 2019. "Citizens’ Satisfaction with Air Quality and Key Factors in China—Using the Anchoring Vignettes Method," Sustainability, MDPI, vol. 11(8), pages 1-19, April.
    8. Musharraf Cyan & Michael Price & Mark Rider, 2017. "Building up Municipal Services from a Scratch: Immediate Gains in Citizen Perceptions and Level of Trust in Militancy Prone Tribal City of North-Western Pakistan," International Center for Public Policy Working Paper Series, at AYSPS, GSU paper1706, International Center for Public Policy, Andrew Young School of Policy Studies, Georgia State University.
    9. Xinghua Zhao & Zongfeng Sun, 2020. "The Effect of Satisfaction with Environmental Performance on Subjective Well-Being in China: GDP as a Moderating Factor," Sustainability, MDPI, vol. 12(5), pages 1-12, February.
    10. Bruce A. Reinig & Gert-Jan Vreede & Robert O. Briggs, 2017. "An Investigation of the Yield Shift Theory of Satisfaction Using Field Data from the United States and the Netherlands," Group Decision and Negotiation, Springer, vol. 26(5), pages 973-996, September.
    11. Étienne Charbonneau & Younhee Kim & Alexander C. Henderson, 2014. "New development: Reintroducing the zone of indifference: disengaging the cogs of public service performance and citizen satisfaction," Public Money & Management, Taylor & Francis Journals, vol. 34(4), pages 305-308, July.
    12. Leonel Cerno & César Pérez López & Eduardo Sanz Arcega, 2017. "Determinantes de la satisfacción de los españoles con las prestaciones y servicios públicos: un enfoque de sociología tributaria con microdatos," Hacienda Pública Española / Review of Public Economics, IEF, vol. 220(1), pages 57-87, March.

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