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Customers’ Expectation, Satisfaction, and Repurchase Intention of Used Products Online: Empirical Evidence From China

Citations

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Cited by:

  1. Wahab, Hamza Kaka Abdul & Tao, Meng & Tandon, Anushree & Ashfaq, Muhammad & Dhir, Amandeep, 2022. "Social media celebrities and new world order. What drives purchasing behavior among social media followers?," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  2. Thi Bich Thuy Nguyen & Thi Bich Ngoc Le & Ngoc Tuan Chau, 2023. "How VR Technological Features Prompt Tourists’ Visiting Intention: An Integrated Approach," Sustainability, MDPI, vol. 15(6), pages 1-20, March.
  3. Mohamed Habuba Halima & Yongjun Li & Usman Ghani & Ataullah Kiani & Atamba Cynthia, 2021. "Impact of Online Crisis Response Strategies on Online Purchase Intention: The Roles of Online Brand Attitude and Brand Perceived Usefulness," SAGE Open, , vol. 11(1), pages 21582440211, March.
  4. Ramazan Esmeli & Ali Selcuk Can & Aya Awad & Mohamed Bader-El-Den, 2026. "Understanding customer loyalty-aware recommender systems in E-commerce: an analytical perspective," Electronic Commerce Research, Springer, vol. 26(2), pages 1581-1607, April.
  5. Minqin Yi & Ming Chen & Jilang Yang, 2024. "Understanding the self-perceived customer experience and repurchase intention in live streaming shopping: evidence from China," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
  6. Mainardes, Emerson Wagner & Coutinho, Ananda Raquel Silva & Alves, Helena Maria Batista, 2023. "The influence of the ethics of E-retailers on online customer experience and customer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  7. Chun Lei & Md Sazzad Hossain & Elise Wong, 2023. "Determinants of Repurchase Intentions of Hospitality Services Delivered by Artificially Intelligent (AI) Service Robots," Sustainability, MDPI, vol. 15(6), pages 1-17, March.
  8. Xiaohui Du & Zhiyong Li & Long Bai & Lifang Pan, 2024. "Navigating sustainable development: Empirical analysis of corporate social responsibility, eco‐friendly production, and stakeholder green commitment through the lens of stakeholder theory," Sustainable Development, John Wiley & Sons, Ltd., vol. 32(4), pages 4250-4260, August.
  9. Al-Adwan, Ahmad Samed & Al-Debei, Mutaz M. & Dwivedi, Yogesh K., 2022. "E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions," Technology in Society, Elsevier, vol. 71(C).
  10. Abdul Waheed & Qingyu Zhang & Muhammad Farrukh & Sher Zaman Khan, 2021. "Effect of Mobile Social Apps on Consumer’s Purchase Attitude: Role of Trust and Technological Factors in Developing Nations," SAGE Open, , vol. 11(2), pages 21582440211, April.
  11. Yiying Liu & Juanjuan Niu & Yongbin Zhou & Ruoqi Huang, 2023. "Achieving corporate sustainable development through social responsibility, green activities, and stakeholders management: A multidirectional cause analysis," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(4), pages 2997-3007, August.
  12. Shuhui Jiang & Kang Chen, 2024. "Multidirectional analysis for sustainable development: An examination of sustainable policies, corporate social responsibility, and organizational performance," Sustainable Development, John Wiley & Sons, Ltd., vol. 32(5), pages 4385-4396, October.
  13. Abdul Hafaz Ngah & Nurul Izni Kamalrulzaman & Mohamad Firdaus Halimi Mohamad & Rosyati Abdul Rashid & Nor Omaima Harun & Nur Asma Ariffin & Noor Azuan Abu Osman, 2023. "Do Science and Social Science Differ? Multi-Group Analysis (MGA) of the Willingness to Continue Online Learning," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(4), pages 2957-2980, August.
  14. Antonius Satria Hadi, 2021. "The influence of product attribute, promotion mix, distribution channel, and price toward repurchase intention on iPhone," Asian Management and Business Review, Master of Management, Department of Management, Faculty of Business and Economics Universitas Islam Indonesia, vol. 1(2), pages 95-104.
  15. Yide Liu & Ivan Ka Wai Lai, 2020. "The Effects of Environmental Policy and the Perception of Electric Motorcycles on the Acceptance of Electric Motorcycles: An Empirical Study in Macau," SAGE Open, , vol. 10(1), pages 21582440198, January.
  16. Henan Wu & Xiaoping Que & Ling Pan, 2025. "Analysing students’ aspiration factors that impact actual use of mobile learning systems: a two-stage SEM-ANN approach," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-15, December.
  17. El Aissoug, Chaimaa & Kim, Thai-Young & Wang, Xue-Qin & Choi, Dong-Hyun, 2024. "Cross-cultural exploration of determinants of e-commerce adoption: Perspectives from logistics service quality and payment driver," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  18. Jankit Chotigo & Yasuo Kadono, 2021. "Comparative Analysis of Key Factors Encouraging Food Delivery App Adoption Before and During the COVID-19 Pandemic in Thailand," Sustainability, MDPI, vol. 13(8), pages 1-25, April.
  19. Krishna Moorthy & Nik Mohamad Zaki Nik Salleh & Ang Xin Jie & Chan Shu Yi & Lau Shin Wei & Loo Yian Bing & Yee Zhao Ying, 2021. "Use of Social Media in Planning Domestic Holidays: A Study on Malaysian Millennials," Millennial Asia, , vol. 12(1), pages 35-56, April.
  20. Antonius Satria Hadi, 2022. "The relationship between consumer buying behavior, social aspects, and technostress on smartphone," Asian Management and Business Review, Master of Management, Department of Management, Faculty of Business and Economics Universitas Islam Indonesia, vol. 2(1), pages 1-12.
  21. Marikyan, Davit & Papagiannidis, Savvas & Rana, Omer F. & Ranjan, Rajiv & Morgan, Graham, 2022. "“Alexa, let’s talk about my productivity”: The impact of digital assistants on work productivity," Journal of Business Research, Elsevier, vol. 142(C), pages 572-584.
  22. Yi Yong Lee & Chin Lay Gan & Tze Wei Liew, 2023. "Do E-wallets trigger impulse purchases? An analysis of Malaysian Gen-Y and Gen-Z consumers," Journal of Marketing Analytics, Palgrave Macmillan, vol. 11(2), pages 244-261, June.
  23. Younhee Kim & Seunghwan Myeong & Michael J. Ahn, 2023. "Living Labs for AI-Enabled Public Services: Functional Determinants, User Satisfaction, and Continued Use," Sustainability, MDPI, vol. 15(11), pages 1-17, May.
  24. Wenjing Li & Xuhui Wang & Md Jamirul Haque & Muhammad Noman Shafique & Muhammad Zahid Nawaz, 2020. "Impact of Workforce Diversity Management on Employees’ Outcomes: Testing the Mediating Role of a person’s Job Match," SAGE Open, , vol. 10(1), pages 21582440209, January.
  25. Liu, Xiaohui & He, Xiaoyu & Wang, Mengmeng & Shen, Huizhang, 2022. "What influences patients' continuance intention to use AI-powered service robots at hospitals? The role of individual characteristics," Technology in Society, Elsevier, vol. 70(C).
  26. Haojie Liao & Lin Su & Tianyao Tang & Zhaoyan Shang, 2024. "Green initiatives and stakeholder engagement: Unveiling the impact of green strategies and CSR on financial performance from descriptive‐normative perspectives of stakeholder theory," Sustainable Development, John Wiley & Sons, Ltd., vol. 32(5), pages 4800-4811, October.
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