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Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing

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Cited by:

  1. Carri W. Chan & Linda V. Green & Suparerk Lekwijit & Lijian Lu & Gabriel Escobar, 2019. "Assessing the Impact of Service Level When Customer Needs Are Uncertain: An Empirical Investigation of Hospital Step-Down Units," Management Science, INFORMS, vol. 65(2), pages 751-775, February.
  2. Yongjiang Guo & Yunan Liu & Renhu Pei, 2018. "Functional law of the iterated logarithm for multi-server queues with batch arrivals and customer feedback," Annals of Operations Research, Springer, vol. 264(1), pages 157-191, May.
  3. Jerome Niyirora & Jamol Pender, 2016. "Optimal staffing in nonstationary service centers with constraints," Naval Research Logistics (NRL), John Wiley & Sons, vol. 63(8), pages 615-630, December.
  4. Legros, Benjamin & Jouini, Oualid & Akşin, O. Zeynep & Koole, Ger, 2020. "Front-office multitasking between service encounters and back-office tasks," European Journal of Operational Research, Elsevier, vol. 287(3), pages 946-963.
  5. Song-Hee Kim & Carri W. Chan & Marcelo Olivares & Gabriel Escobar, 2015. "ICU Admission Control: An Empirical Study of Capacity Allocation and Its Implication for Patient Outcomes," Management Science, INFORMS, vol. 61(1), pages 19-38, January.
  6. Pengfei Guo & Christopher S. Tang & Yulan Wang & Ming Zhao, 2019. "The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment," Service Science, INFORMS, vol. 21(1), pages 154-170, January.
  7. Fiona Sloothaak & James Cruise & Seva Shneer & Maria Vlasiou & Bert Zwart, 2021. "Complete resource pooling of a load-balancing policy for a network of battery swapping stations," Queueing Systems: Theory and Applications, Springer, vol. 99(1), pages 65-120, October.
  8. Amir Elalouf & Guy Wachtel, 2022. "Queueing Problems in Emergency Departments: A Review of Practical Approaches and Research Methodologies," SN Operations Research Forum, Springer, vol. 3(1), pages 1-46, March.
  9. Galit B. Yom-Tov & Carri W. Chan, 2021. "Balancing admission control, speedup, and waiting in service systems," Queueing Systems: Theory and Applications, Springer, vol. 97(1), pages 163-219, February.
  10. Gustavo Ramiro Rodríguez Jáuregui & Ana Karen González Pérez & Salvador Hernández González & Manuel Darío Hernández Ripalda, 2017. "Analysis of the emergency service applying the queueing theory," Contaduría y Administración, Accounting and Management, vol. 62(3), pages 733-745, Julio-Sep.
  11. Niyirora, Jerome & Zhuang, Jun, 2017. "Fluid approximations and control of queues in emergency departments," European Journal of Operational Research, Elsevier, vol. 261(3), pages 1110-1124.
  12. Ran Liu & Xiaolan Xie, 2018. "Physician Staffing for Emergency Departments with Time-Varying Demand," INFORMS Journal on Computing, INFORMS, vol. 30(3), pages 588-607, August.
  13. Ingolfsson, Armann & Almehdawe, Eman & Pedram, Ali & Tran, Monica, 2020. "Comparison of fluid approximations for service systems with state-dependent service rates and return probabilities," European Journal of Operational Research, Elsevier, vol. 283(2), pages 562-575.
  14. Noa Zychlinski & Avishai Mandelbaum & Petar Momčilović & Izack Cohen, 2020. "Bed Blocking in Hospitals Due to Scarce Capacity in Geriatric Institutions—Cost Minimization via Fluid Models," Manufacturing & Service Operations Management, INFORMS, vol. 22(2), pages 396-411, March.
  15. Ryan Palmer & Martin Utley, 2020. "On the modelling and performance measurement of service networks with heterogeneous customers," Annals of Operations Research, Springer, vol. 293(1), pages 237-268, October.
  16. Sriram Somanchi & Idris Adjerid & Ralph Gross, 2022. "To Predict or Not to Predict: The Case of the Emergency Department," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 799-818, February.
  17. Tinglong Dai & Sridhar Tayur, 2020. "OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 869-887, September.
  18. Shuangchi He & Melvyn Sim & Meilin Zhang, 2019. "Data-Driven Patient Scheduling in Emergency Departments: A Hybrid Robust-Stochastic Approach," Management Science, INFORMS, vol. 65(9), pages 4123-4140, September.
  19. Qian, Qu & Zhuang, Weifen, 2017. "Tax/subsidy and capacity decisions in a two-tier health system with welfare redistributive objective," European Journal of Operational Research, Elsevier, vol. 260(1), pages 140-151.
  20. Na Li & Nan Kong & Quanlin Li & Zhibin Jiang, 2017. "Evaluation of reverse referral partnership in a tiered hospital system – A queuing-based approach," International Journal of Production Research, Taylor & Francis Journals, vol. 55(19), pages 5647-5663, October.
  21. Carri W. Chan & Galit Yom-Tov & Gabriel Escobar, 2014. "When to Use Speedup: An Examination of Service Systems with Returns," Operations Research, INFORMS, vol. 62(2), pages 462-482, April.
  22. Jinsheng Chen & Jing Dong & Pengyi Shi, 2020. "A survey on skill-based routing with applications to service operations management," Queueing Systems: Theory and Applications, Springer, vol. 96(1), pages 53-82, October.
  23. Matthew Gombolay & Toni Golen & Neel Shah & Julie Shah, 2019. "Queueing theoretic analysis of labor and delivery," Health Care Management Science, Springer, vol. 22(1), pages 16-33, March.
  24. J. G. Dai & Pengyi Shi, 2017. "A Two-Time-Scale Approach to Time-Varying Queues in Hospital Inpatient Flow Management," Operations Research, INFORMS, vol. 65(2), pages 514-536, April.
  25. Hainan Guo & Haobin Gu & Yu Zhou & Jiaxuan Peng, 2022. "A data-driven multi-fidelity simulation optimization for medical staff configuration at an emergency department in Hong Kong," Flexible Services and Manufacturing Journal, Springer, vol. 34(2), pages 238-262, June.
  26. Miao Yu & Yu Zhao & Chunguang Chang & Liangliang Sun, 2023. "Fluid models for customer service web chat systems with interactive automated service," Flexible Services and Manufacturing Journal, Springer, vol. 35(2), pages 572-598, June.
  27. Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
  28. Ding, S. & Koole, G. & van der Mei, R.D., 2015. "On the estimation of the true demand in call centers with redials and reconnects," European Journal of Operational Research, Elsevier, vol. 246(1), pages 250-262.
  29. Noa Zychlinski & Avishai Mandelbaum & Petar Momčilović, 2018. "Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection," Queueing Systems: Theory and Applications, Springer, vol. 89(1), pages 15-47, June.
  30. Liu, Yunan & Whitt, Ward, 2017. "Stabilizing performance in a service system with time-varying arrivals and customer feedback," European Journal of Operational Research, Elsevier, vol. 256(2), pages 473-486.
  31. Fernanda Campello & Armann Ingolfsson & Robert A. Shumsky, 2017. "Queueing Models of Case Managers," Management Science, INFORMS, vol. 63(3), pages 882-900, March.
  32. Junfei Huang & Boaz Carmeli & Avishai Mandelbaum, 2015. "Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback," Operations Research, INFORMS, vol. 63(4), pages 892-908, August.
  33. Michael F. Kamali & Tolga Tezcan & Ozlem Yildiz, 2019. "When to Use Provider Triage in Emergency Departments," Management Science, INFORMS, vol. 65(3), pages 1003-1019, March.
  34. Eugene Furman & Alex Cressman & Saeha Shin & Alexey Kuznetsov & Fahad Razak & Amol Verma & Adam Diamant, 2021. "Prediction of personal protective equipment use in hospitals during COVID-19," Health Care Management Science, Springer, vol. 24(2), pages 439-453, June.
  35. Carmen, Raïsa & Van Nieuwenhuyse, Inneke & Van Houdt, Benny, 2018. "Inpatient boarding in emergency departments: Impact on patient delays and system capacity," European Journal of Operational Research, Elsevier, vol. 271(3), pages 953-967.
  36. Ward Whitt & Jingtong Zhao, 2017. "Many‐server loss models with non‐poisson time‐varying arrivals," Naval Research Logistics (NRL), John Wiley & Sons, vol. 64(3), pages 177-202, April.
  37. Fernanda Campello & Armann Ingolfsson & Robert A. Shumsky, 2018. "Queueing Models of Case Managers," Management Science, INFORMS, vol. 64(1), pages 7-26, January.
  38. Jing Dong & Pnina Feldman & Galit B. Yom-Tov, 2015. "Service Systems with Slowdowns: Potential Failures and Proposed Solutions," Operations Research, INFORMS, vol. 63(2), pages 305-324, April.
  39. Farbod Farhadi & Sina Ansari & Francisco Jara-Moroni, 2023. "Optimization models for patient and technician scheduling in hemodialysis centers," Health Care Management Science, Springer, vol. 26(3), pages 558-582, September.
  40. Masoud Kamalahmadi & Kurt M. Bretthauer & Jonathan E. Helm & Alex F. Mills & Edwin C. Coe & Alisa Judy-Malcolm & Areeba Kara & Julian Pan, 2023. "Mixing It Up: Operational Impact of Hospitalist Caseload and Case-Mix," Management Science, INFORMS, vol. 69(1), pages 283-307, January.
  41. Fengfeng Huang & Pengfei Guo & Yulan Wang, 2022. "Modeling Patients' Illness Perception and Equilibrium Analysis of Their Doctor Shopping Behavior," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 1216-1234, March.
  42. Jinting Wang & Zhongbin Wang & Yunan Liu, 2020. "Reducing Delay in Retrial Queues by Simultaneously Differentiating Service and Retrial Rates," Operations Research, INFORMS, vol. 68(6), pages 1648-1667, November.
  43. R. K. Jha & B. S. Sahay & P. Charan, 2016. "Healthcare operations management: a structured literature review," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 43(3), pages 259-279, September.
  44. Gustavo Ramiro Rodríguez Jáuregui & Ana Karen González Pérez & Salvador Hernández González & Manuel Darío Hernández Ripalda, 2017. "Análisis del servicio de Urgencias aplicando teoría de líneas de espera," Contaduría y Administración, Accounting and Management, vol. 62(3), pages 719-732, Julio-Sep.
  45. David Azriel & Paul D. Feigin & Avishai Mandelbaum, 2019. "Erlang-S: A Data-Based Model of Servers in Queueing Networks," Management Science, INFORMS, vol. 65(10), pages 4607-4635, October.
  46. Pinar Keskinocak & Nicos Savva, 2020. "A Review of the Healthcare-Management (Modeling) Literature Published in Manufacturing & Service Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 59-72, January.
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